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November 2023 by ivan ivan
Chris and Aaron, in particular, went above and beyond to make my experience memorable. Their friendliness and approachability made me feel confident that my vehicle was in good hands. They took the time to explain the details of the service in a way that was easy to understand, demonstrating a deep knowledge of their craft.
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October 2023 by Tina Hopkins
I've been a customer here for over 15 years and I can't recommend Bert's highly enough. They are honest and thorough and have the best customer service on the planet. But it's the little things that make you appreciate a shop like Bert's. Not long ago I shredded a tire because I mistook a leak for low tire pressure. Didn't want to do that again so when my air pressure light came on suddenly, I stopped in at Bert's. It was the end of the day (the shop is always jumping) and I didn't have an appointment but they didn't hesitate check it out for me (just air pressure) and set everything right. They also noticed that a headlight bulb was out so they replaced that. I trust them implicitly and rely on them to keep me safe on the road. I don't know what I'd do without Bert's.Services: Auto body & trim repair
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October 2023 by Kelly F.
These guys got me right in and right out! Fixed my started on a Jaguar and were friendly and informative from my first phone call. Highly recommend!
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October 2023 by Melanie Z.
I really love my friends at Bert's Garage! I always come in for a tune up before big road trips, and even though my car needed a lot of repair work today, Chris worked with me in advance to help lower the costs. For example, I brought in some parts I found on Ebay, and the folks at Bert's were happy to use them. Plus, Chris knocked off anything that was not necessary. By the end of the day, my bill was lower - not higher - than we'd initially agreed.Additionally, Chris and Christine work with jokes and smiles. Even in a stressful moment, I feel so taken care of by the team, who are friendly and go above and beyond with their service and care for us customers. This is rare in today's world, and a reflection of a positive work culture that spreads good vibes to customers. And --- I did do a price comp with other mechanics before coming back in for this big service, and all local prices were comparable! 10/10 recommend.
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September 2023 by Alex L.
I've been taking my cars to Bert's Garage for almost 15 years. Eddie is the most trustworthy, knowledgeable, integral, & accommodating man in the business. As a single woman without much automotive knowledge, he treats me with respect, tells me the truth, takes time with me, and never tries to sell me on something I don't need, or oversell me on what I do need. Every job & service is done superbly; always on time or early. Each step of the way, he communicates thoroughly. There are no surprises. I highly recommend Bert's Garage.
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September 2023 by Yurii Kozin
Outstanding servise, friendly and kind people. I would highly recommend Bert's Garage to everyone.Service: Auto engine diagnostic
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September 2023 by Iurii K.
Outstanding! I really like the place and people working there. They're always kind and friendly. Service is great and quick. The staff is always in touch with you. If something happens with your car I would highly recommend to go Bert's Garage. They will take care of you. 105% worth it.Thanks guys for dealing with my KIA.
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September 2023 by Gary C.
I will not be returning to Bert's Garage for future car servicing. During my interactions with the main employee behind the computer, I have sensed a significant level of distrust. Furthermore, I have overheard him claiming to have sold four tires when the customer only needed two.Such unethical behavior and lack of transparency are not values that align with my beliefs. While I may not possess extensive knowledge about cars or their maintenance, I have developed a strong sense of intuition and the ability to discern people's true intentions. Based on my intuition and observations, I have decided to sever my ties with Bert's Garage and do not trust them.In a recent incident, as I was walking home after dropping off my car, a neighbor approached me when I explained where I had been they warned me about Bert's Garage's reputation for adding unnecessary extra charges and performing unapproved labor, while attempting to deceive customers into forfeiting their AAA discount. This conversation served to confirm and solidify my previous reservations.To further exacerbate my concerns, upon reviewing my bill, I discovered labor charges for services that I had not authorized, specifically the tightening of screws on a battery. it is in my best interest to discontinue my association with Bert's Garage. I hope this review serves as a wake up call and helps other people from issues.
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September 2023 by Robert Wellman
I accidentally hit another car and consequently suffered some significant body damage to my car. My insurance allowed me to pick the auto body repair shop of my choice. I did a cursory review of shops in my area and selected Bert’s Garage based on its excellent reviews, and let me say they were 100 percent accurate. The entire experience was as painless as it possibly could have been. Bert’s went far beyond all expectations. Their customer service was superb. I must mention that “Christine” was absolutely the most helpful, communicative and sweetest person, and I also cannot fail to mention that “Chris” was so amazing and helpful. Due to the manufacturer having certain replacement parts back ordered causing repairs to take longer than expected, Bert’s provided a complimentary rental car after the one provided by the insurance company expired. Once all repairs were completed, Bert’s made my car look like it was brand new! I honestly could not be happier. :)Services: Auto body & trim repair
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September 2023 by Terri Lynn
Honest ExpertsI’ve been going to Bert’s Garage since I moved to Hollywood in 2009. I can always expect them to be friendly, knowledgeable, reliable, honest, & fairly priced. I highly recommend them.Services: Air & cabin filter replacement
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September 2023 by Oren Slozberg
I found Bert's Garage when the catalytic converter was stolen from my Prius in the middle of the hurricane while visiting LA. I was concerned about picking a garage off the web, but had no choice. I could not have found a better garage. Christina and Eddy were super friendly and kind, clear about the process and costs, were accommodating and communicative. They had the car ready faster than I thought, and even cleaned and detailed the car before they returned it. They are a model of best practices for garages. I would highly recommend them to anyone needing car repair in LA.
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September 2023 by Erin Teachman
The only place I take my car for any kind of work in LA. Outstanding service, clear explanations of what was done and needs to be done, very friendly, highly recommend.Services: Air & cabin filter replacement
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August 2023 by Natasha E.
Chris and the team were outstanding in their transparency, quality of work, and communication. Grateful to find trusted service and value for my Toyota 4Runner. Extra Thank You to Chris for his professionalism, kindness, and support. Chris created a welcomed space during drop off and when returning to pick up. Much appreciated!
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July 2023 by Steve P.
I've been taking my cars to Bert's Garage for 13 years and I cannot say enough about how fair, courteous and skilled they are. They've kept my cars running and in good shape and I never feel conned or taken advantage of. These are good trustworthy people and that's not always easy to find in car repair business. I only recently realized they did body work, and I brought my wife's car to have the bumper repaired and they did a beautiful job, ahead of schedule and for a very reasonable price. I highly recommend!
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July 2023 by Nils Bredeson
I've been going to Bert's for years, and they've always been incredibly straight with me - honest, generous, and extremely considerate of my money and time. Rare traits anywhere, I think, but to have a business like this in the heart of a city like Hollywood...it sort of boggles the mind. Would recommend them to anyone.
