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August 2024 by Melissa Bies
We pulled into the drive thru a few minutes before closing and they purposely avoided coming to the window until after closing to close out the register. The shockingly-employed unprofessional kid with butterfly tattoos on his arms avoided eye contact with us but left the mic on and we heard him snickering to his coworker “they’re just watching me and not leaving haha”.
His joke of a coworker then came to window and said “sorry unfortunately we are closed” and when I called him out on this absolute nonsense he just doubled down, “yeah well sorry about that but we are closed”.
We are driving from out of town, and had this prescription sent here in emergency. This is genuinely blowing my mind that I am going without prescribed medication because Dumb and Dumber here are playing games. Please change, this is devastating to know that someone worse off than me would be turned away like this.
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July 2024 by Daniel de Vera
Like many businesses these days, customer service is an issue.
Pharmacy technicians seem overwhelmed.
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October 2023 by Elaine Estrada
They don’t even deserve 1 star!! I made an appointment this morning for a flu test NOT covid as well as called to make sure this wasn’t going to be an issue and waited 30 minutes only to be told they don’t know how to register in order to bill for that. I also heard the Pharmacist ask the staff why did you tell her we could do that. Waiting times ar sling for nothing and staff is incompetent. No apologies just come back tomorrow!
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October 2023 by Jesse Garduno
Horrible service wear comfortable shoes you'll be standing there a while waiting for the guy to stop pretending to be busy you need the patience of a monk or go somewhere else if you're in a hurry for something important like medication.
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October 2023 by Bobby B
Extreme waiting times, unexpected closures, software malfunctions, inadequate staffing, arbitrary policies between different pharmacist, calls redirected to central hub then back to store for wait times of up to an hour and a half, not enough hours (closes at 6 so if you work anywhere outside hollister you may have to take off from work since there also not open early), the list goes on.
I have been using this pharmacy for nearly 4 years and it was pretty good.
In the past year I have had multiple failed attempts to get medication on the day of pick up because the pharmacy had been closed, or systems were down. Or one pharmacist will tell me to come one day and another saying it’s a day too early when I show up. I can’t go without taking my medicine so I have resorted to the hospital ER because of the pharmacy’s issues.
Do yourself a favor and do not come here. There are much better pharmacies in the area. I unfortunately have an insurance issue that prefers Walgreens.
Nob Hill is probably #1, Safeway, right aid is even better.
I would say please change but what’s the point? To get a random boiler plate message about how you’ll do better?
I’m here warn people and make it less difficult for me by having less people come there ;)
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October 2023 by D C
This is the worst place on town to have your prescriptions filled.
Unorganized and useless
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September 2023 by K F.
We made an appointment to get the Covid vaccine and received an email confirmation and then another "reminder". When we showed up at our scheduled time (and day) we were told that they didn't have the vaccines yet and it might be a week or two. Fool me once...
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September 2023 by Amber T.
Don't bother making an appointment at the pharmacy. Waited 40 minutes to be seen for a single vaccine. All the people behind the counter didn't have any urgency. Pharmacist who did my vaccine didn't wear gloves either.
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September 2023 by Scott H.
Once I finally got here, they had what I wanted, the store was clean, and the service was fast and friendly. This Walgreens is adjacent to a new shopping area which is extremely difficult to access. Google maps is totally confused.
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August 2023 by Kevin S.
Absolute WORST!!! Tried to work with the pharmacist and my insurance company on the phone to get a vaccination for college and he kept insisting that we needed a number that did not exist. The insurance company was on the phone with me and my daughter and him and he still rejected her and said we had to pay CASH or nothing...VERY RUDE about it as well. I have NEVER had any issue with my Blue Cross PPO top of the line coverage insurance EXCEPT HERE and NEVER had a pharmacist be so RUDE and NOT want to help work something out....NEVER will I go again for ANYTHING at Walgreens anywhere!! DONE!Update: Just to verify this PCN number i supposedly needed, i made two more calls to my insurance company to see what this number was. They both gave me the same number that I gave this pharmacist. He said it was wrong! Insurance said that it was not needed anyway to process again so either he was so involved in being rude to my daughter and me...smirking and chuckling he just didn't care or he was entering something wrong and just didn't care. At the end of the day....it was obvious....he just didn't care!! It was quite a learning experience for my 18 year old daughter as well on how to keep her cool to absolutely rude people and POOR CUSTOMER SERVICE!
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July 2023 by First Last
Rude employees. Wanted to argue with the doctor through me. Zero out of ten for customer service......600 Tres Pinos Rd, Hollister, CA 95023 is the location of my experience
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June 2023 by Sharon N.
I don't know who to complain to but every single time I drop off an RX it's 6 hrs or more before I get it. one time I nearly passed out in the pharmacy waiting because I was so sick and they could clearly see it. also I've had my RX lost when the dr clearly sent it over. extremely incompetent.
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May 2023 by Gloria B.
Tried calling but never got past the automated message because it kept getting disconnected. I need to speak to someone about a package of mine that's being held as I'm not available to go in person to pick it up myself until a few days later.
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April 2023 by Monelle W.
Thank you Gabe! Gabe went above and beyond to help me out with a picture order. He was super professional, friendly, and you can tell he's very hardworking.
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March 2023 by Randy B.
Service horrible.. Many repeat trips to fill prescriptions because they are not done when they say they're done... We have boycotted Walgreens for a year and plan to continue...Now that Walgreens has denied birth control medications, we will tell everyone we know to avoid Walgreens like the )bad) joke it truly is.
