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September 2023 by Veronica T.
I'm happy we finally have an Ulta in Hollister, unfortunately I'd much rather drive to Gilroy. The stores layout is a bit different than other Ulta's I've been to, which is fine. The customer service on the other hand, is horrible. I'm not sure if it has to do with the age of the employees but if you're planning on working with customers then I suggest kindness come into play. Also, if the cashiers could possibly get off their cell phones when assisting customers that would be awesome. Jocelyn was ringing me out and stopped everything to text someone and then proceeded to put her phone down and read the text message while I stood there watching her. Honestly, I understand that cell phones are everywhere and used by everyone but when you're at work put the phone away and do your job.
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August 2023 by Elizabeth S.
Sam did a perfect brow lamination on me! I was hesitant because I didn't think my brows would come out the way they did but she assured me that the lamination would help lift my hairs and they did! It makes doing makeup so much easier & quicker! Sam's the best!! She really explains how the process goes & she's got the best personality. So professional & sweet. You can book for a full face wax & brow lamination at the benefit counter. Book with Sam, you won't regret it!
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July 2023 by Art McGee
The knowledge was there and politeness. There was NO enthusiasm. I felt that no one cared if I showed up or not.If you don't feel it, then fake it. At least act as though you are glad that I came in. I want to believe it, but you have to offer it. If you do, we will both have more fun.
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July 2023 by Leslie
Why are all the girls so pressed all the time? The workers are always rude at the registers like they don’t want to be there. I do like how clean the store is and selection of items. But the customer service needs improvement.
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July 2023 by Y Smith
Huge selection and great staff.
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June 2023 by Sheila O.
Store is nicely organized and has a large skincare section! The store general manager is an absolute sweetheart and has assisted me multiple times and she is so kind! However the associates here have zero intentions of offering assistance.The younger girls who work the registers always have attitude and treat customers as if their an inconvenience. If you ask them a question, they act like they have zero knowledge on anything in the store. The tall, older woman with short hair and glasses is very passive aggressive and rude. If I'm there and see her hanging around the registers I wait till she leaves. (Have had several sour interactions with her.) I write this review today because I witnessed an interaction between the cashier and another customer that rubbed me the wrong way. This elderly woman was asking simple questions about a product and the two girls at the register were giggling and making faces in front of this woman. It was very unfortunate to see their behavior towards her and I personally felt second hand embarrassment for those cashiers. Why on earth would anyone treat a elderly woman like that. Nevertheless, the store does have some awesome employees, but the rest should really consider finding a new place of employment if customer's are such an inconvenience to them
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March 2023 by Almy Soberanis
Clean store
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March 2023 by Hayley Coulter
Great store! Everyone is helpful when looking for products. The salon is amazing, Karlee did an awesome haircut and gloss service for me in January. I went back to Karlee this week for highlights and it came out beautiful! I absolutely recommend the salon!
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March 2023 by mary espinoza
This place is so cool and also it smells like sweet inside there!
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February 2023 by Christi C.
The store is beautiful, but my teen daughters and I were in the store 45 minutes and not one person asked if we needed help. In fact, the only time someone spoke to us was when we were leaving, and it was, "have a good night." We were there on Saturday evening, the store only had a few customers, so it's not like they were helping others. Do better!!
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January 2023 by Stacey Mattish
This is the 2nd time I've been in the store since it opened, and I've been disappointed both times. This last time has caused me to write this review.I tried to purchase 2 makeup brushes and some Diva gel nail stickers. The brushes had a "30% off all brushes" sign out on the shelf, but they rang up at the full price. The nail stickers were on a shelf with a bunch of red sales stickers for Diva gel stickers $4.79. I double-checked to make sure I was grabbing the right product and then went to check out. Everything I had rang up for the full price instead of sale prices. I pointed out the signs. The cashier had to wait for the manager to override the price on the brushes. She finally caught a manager who was on her break. She adjusted the brushes but said that the gel sticker sale was only for specific stickers. I then pointed out that all the stickers were behind the sales tags, and that even the workers couldn't find the names of the exact sticker color. They had to go ask a manager. If they had that much trouble, no customer was going to be able to find the information. The sign was very misleading. The manager that wasn't on break was having the same problem as the rest of us trying to locate the names on the packages to know what was on sale. The other manager wouldn't give the sale price, though. Unfortuately, due to the chaos and lack of honoring bad advertising on their part, I'm not inclined to use this Ulta again. I'll go elsewhere.
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December 2022 by Cody Leyva
Super clean, new store, great employees . Alot of great new stocked items
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December 2022 by Lizette M
Clean, big, well stocked, friendly associations…I ama happy customer!
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December 2022 by Caroline R.
Store is new so it's very nice and ordered. Staff is nice and available but doesn't seem to be familiarized with what products they have in the store, but like I said, they are new . Stock seems low but hoping that will change once supply and demand becomes apparent. And they carry Mac! Yay! I'm not real sure about the store layout. It's totally backwards from other stores. Cashiers are in the BACK of the store (?) Seems like this would encourage thief, placing items in purchased bags but I'm sure there is a reason behind it that I'm not aware of. I'm very happy to not have to drive to Gilroy for my make up needs and wish them great success!
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December 2022 by Becca pozo
Very nice and clean store .. the layout is different the checkout registers are in the back towards the salon instead of the front of the store. Overall, friendly environment ..