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October 2023 by Alexander Reichstadt
Today I brought our car for a regular service incl. oil change and oil filter change and two tires. When I picked it up and upon arriving at home it seemed obvious from there being no traces in the greasy residue that the filter had not been exchanged, but only the oil. The filter and exchange of it was on the invoice though. The oil cap had evidently been removed and wiped clean afterwards. Went back to the shop and confronted the manager with my findings. He asked the mechanic and he insisted he had exchanged the filter delisted the obvious visible situation. The manager offered to review the video footage of the shop. Another thing I asked for was that the bottom cover be fixed back which was loose and rattling. The mechanic said it had been loose before, he could put zip ties in. I agreed, I just wanted it secured, I didn't care much whether it be with screws or differently. After a half hour or so the manager said he would still be reviewing the footage. After another couple of minutes then the mechanic came back into the office and said he would apologize, he found the filter on the work bench, he would have thought he had installed it. He then replaced it. They always appeared to have found proper screws which they then fixed back in the bottom cover.This appointment did not go so well. At the same time I was there before and they helped me with my tires, and even fixed it for free. They are trying very hard and are fast and prompt in their service. I would very much like to give a better rating.
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October 2023 by Rick Dukes
They are the best. It’s great to see some places still have great customer service. They create loyalty with great service and by doing the little things like never charging for fixing a flat. They have a customer for life.
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October 2023 by Kathy Branch-Dickens
Very friendly service and helpful. Completes work in a timely manner. I trust them with all my automotive needs.
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October 2023 by Kirsten Jarvi
Amazing team, family owned business. Excellent service & experience. I recommend 5 star service & 5 star knowledge base.
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October 2023 by Tom S.
Ed Slate and the mechanic that worked on my truck were awesome and went above to get me back on the road. My truck broke down driving into Hollister. The tow truck driver recommended this shop. Ed knew I needed my truck back that day to get home. They replaced and repaired my alternator and water pump in the same day and made sure it was done right. The price was right in line with industry standards. I highly recommend this shop.
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September 2023 by Ishi M.
I will make this short:1. Honesty 2. Fair3. Small family business 4. ValueNo need to go elsewhere. I drive all my vehicles from San Jose to go here.They also do the tires on my Stearman and other aircraft like P51 mustangs. These guys have that kind of care and reliability.
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August 2023 by Taylor K.
Called this morning to see if they could align my car, mount and balance my tires and put them on my car, said I could bring my car right down. They aligned my car and the lugnuts I had didn't fit with my new rims I had brought in. They ordered me lugnuts that will work and said I can bring my car back in Wednesday and will put the tires on for me. Fast and easy service, super nice and helpful place! Appreciate they could get me in and help me get the right parts.
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July 2023 by Pamela Miller
They are absolutely the best! Amazing service, fair prices, awesome staff. We have 2 cars, 2 trucks, 3 atvs & 1 tractor and these folks are our go-to tire place
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July 2023 by Pamela M.
We have a farm with multiple vehicles, some of which are not street legal. These folks will come to our farm, usually the same day, to repair or replace tires. Their prices are very fair and their service is awesome!
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July 2023 by Marc M.
I had a blowout on 101 near San Jose while on my way to visit a friend in Hollister; I was able to make it to Hollister on my donut, but knew I would need new tires to make it 100 miles back to the east bay. Brian and his crew were excellent in sourcing tires for my car and getting them mounted and balanced in less than an hour (the day before 4th of July, I should add). I might not be back soon because of where I live, but if I'm in the area again and need some tire assistance, I know San Benito Tire Pros will be my first call.
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June 2023 by Annette E.
With regard to making customers feel welcome, it's clear for regulars there's a good rapport going on, but for a new customer, like me, I didn't feel the "welcoming" vibe. So it's a no for me.
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May 2023 by Thomas Stevens
Went for flat repair of tires purchased 11 months ago. They were fast and efficient, found the problem (bad valve stem) fixed it within 10 minutes. First time the tech or I had seen this problem.
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April 2023 by Richard Chew
I have been taking all my cars to San Benito Tire for 15 years, and they always live up to expectations, plus it is nice to have a mechanic you can trust.
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April 2023 by Seth S.
This place is hit and miss. Sometimes good service and other times bad service. Just don't deal with that young guy there. Doesn't know what he's talking about. Can't follow-up to save his life.
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January 2023 by TheFran Man
I really like these guys. They installed a catalytic converter shield on my car and did great work at a reasonable price
