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October 2023 by Sheryl C.
I am baaaack. Here with another rave review. I had an issue with a sensor and it was replaced but still brake light warning did not go away. Sadly I have to go to the BMW dealership to see what else it could be. Ed was very sorry as it will b more expense. I also need tires and I always get them there. With unexpected financial things going on with me we discussed different cost of tires. Ed spent a good amount of time comparing quality and cost. I really did get some knowledge I had not known. He is always patient with me and explains situations so a female senior can understand. I will research different ones , but will probably go back there for new ones. Thanks again for years of service.
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October 2023 by Tom S.
Ed Slate and the mechanic that worked on my truck were awesome and went above to get me back on the road. My truck broke down driving into Hollister. The tow truck driver recommended this shop. Ed knew I needed my truck back that day to get home. They replaced and repaired my alternator and water pump in the same day and made sure it was done right. The price was right in line with industry standards. I highly recommend this shop.
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September 2023 by Ishi M.
I will make this short:1. Honesty 2. Fair3. Small family business 4. ValueNo need to go elsewhere. I drive all my vehicles from San Jose to go here.They also do the tires on my Stearman and other aircraft like P51 mustangs. These guys have that kind of care and reliability.
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August 2023 by Taylor K.
Called this morning to see if they could align my car, mount and balance my tires and put them on my car, said I could bring my car right down. They aligned my car and the lugnuts I had didn't fit with my new rims I had brought in. They ordered me lugnuts that will work and said I can bring my car back in Wednesday and will put the tires on for me. Fast and easy service, super nice and helpful place! Appreciate they could get me in and help me get the right parts.
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July 2023 by Pamela M.
We have a farm with multiple vehicles, some of which are not street legal. These folks will come to our farm, usually the same day, to repair or replace tires. Their prices are very fair and their service is awesome!
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July 2023 by Marc M.
I had a blowout on 101 near San Jose while on my way to visit a friend in Hollister; I was able to make it to Hollister on my donut, but knew I would need new tires to make it 100 miles back to the east bay. Brian and his crew were excellent in sourcing tires for my car and getting them mounted and balanced in less than an hour (the day before 4th of July, I should add). I might not be back soon because of where I live, but if I'm in the area again and need some tire assistance, I know San Benito Tire Pros will be my first call.
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June 2023 by Annette E.
With regard to making customers feel welcome, it's clear for regulars there's a good rapport going on, but for a new customer, like me, I didn't feel the "welcoming" vibe. So it's a no for me.
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April 2023 by Seth S.
This place is hit and miss. Sometimes good service and other times bad service. Just don't deal with that young guy there. Doesn't know what he's talking about. Can't follow-up to save his life.
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December 2022 by Kathleen church
Both locations are good and I have trusted their quality and dependable service for my family’s automotive needs for 25 years. Everyone treats us well but Ed always goes the extra mile to repair my vehicles and save me money and time. Thank you SBT!Kathleen Church
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December 2022 by Lucia R.
Had my front & back brakes w/rotors replaced. Days later my brakes were grinding. As if my rotors were rubbing together. I took it back to get checked he said everything was fine and that it's suppose to make that noise for the 1st hundred miles. I then let it go a couple more days and the sound wasn't going away. I then returned it to have them replace the brakes with the warranty given. That was definitely a waste of my time & money. NEVER AGAIN.!! It may not be you're experience but it sure in hell was mine.
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November 2022 by George Voorhis
I took my car into San Benito Tire on 11/22/22 because my tire wouldn't hold air for more than a few days. I called Ed the day before, told him what was going on and scheduled an appointment for the following day. I showed up the day of my appointment and told Ed which tire was giving me issues and gave him the key and left. I didn’t hear back from anyone so I called in about 4-5 hours later to check on my car and Ed said that he was doing invoicing and my car should be done “soon”. I never heard back again that my car was ready so I decided to show up after a few more hours. I picked up my car to find out they did the wrong service on my car. They never looked at the tire that wasn’t holding air and instead did an oil change and tire rotation which I never asked for. I brought this to Ed’s attention and he apologized and said he would perform the correct service the following day but still charged me $115 for a service I never asked for. He said he would “take care of me” for his mistake the following day. The next day San Benito Tire found the issue with my tire and replaced the tire. When I showed up to pick up and pay for my vehicle, I was expecting the charges from their mistake to be taken off my bill. Ed could only offer me a 1/2 refund for performing the wrong service on my vehicle the day before. Also the refund is not listed anywhere on the invoice which makes me believe it was never discounted. Overall I feel cheated and scammed by San Benito Tire. Not only did they perform the wrong service and delay my vehicle but they charged me for it. I would not recommend this business to anyone. There are many options in Hollister so please stay away and take your car somewhere else.
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November 2022 by George V.
I took my car into San Benito Tire on 11/22/22 because my tire wouldn't hold air for more than a few days. I called Ed the day before, told him what was going on and scheduled an appointment for the following day. I showed up the day of my appointment and told Ed which tire was giving me issues and gave him the key and left. I didn't hear back from anyone so I called in about 4-5 hours later to check on my car and Ed said that he was doing invoicing and my car should be done "soon". I never heard back again that my car was ready so I decided to show up after a few more hours. I picked up my car to find out they did the wrong service on my car. They never looked at the tire that wasn't holding air and instead did an oil change and tire rotation which I never asked for. I brought this to Ed's attention and he apologized and said he would perform the correct service the following day but still charged me $115 for a service I never asked for. He said he would "take care of me" for his mistake the following day. The next day San Benito Tire found the issue with my tire and replaced the tire. When I showed up to pick up and pay for my vehicle, I was expecting 100% of the charges from their mistake the day before to be taken off my bill. Ed could only offer me a 1/2 refund for performing the wrong service on my vehicle. Also the refund is not listed anywhere on the invoice which makes me believe it was never discounted. Overall, I feel cheated and scammed by San Benito Tire. Not only did they perform the wrong service and delay my vehicle but they charged me for it. I would not recommend this business to anyone. There are many options in Hollister so please stay away and take your car somewhere else.
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July 2022 by trendyincali BigJoe
I have been coming to these guys for years now with all my vehicles and have never had any problems and any problems I run into they usually spot them before they become a bigger problem and I am very thankful to all the staff at this facility it is ran very professional they have multiple shops in town so they're very busy but somehow manage to get to everyone's needs I can't say enough about these guys what a well-ran shop give him a try you will not regret it.
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April 2020 by Naomi Meyers
Excellent customer service and prompt even pointed out an issue with a rear tire I've had for six years. I'm so grateful for their kind and friendly staff. From now on they are my go to for all automotive issues. I love these guys!
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February 2020 by Michelle LeeAnn Leonard
I have taken my car to the downtown location a few times now. Once for an oil change and new wiper blades and most recently for a punctured tire that needed to be replaced because of the location of the puncture. Ed made sure that taking my car in to get serviced was the best part of the day, and not a chore. I was back on the road and back to work in no time and it didnt break the bank! I felt like I was being helped out by a neighbor, I felt safe and cared for. I'm really glad we have San Benito Tire Pros as a local business and I appreciate that they are thoughtful and community focused. (I highly recommend!)
