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December 2023 by Leena I.
Had an amazing experience with a meat department worker Moses Sanchez. He was so kind to me and patient and helped me look for exactly what I needed. Quite handsome as well. Thank you to him!
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December 2023 by William M.
Just went there at 5:15am. All aisles were blocked with cardboard boxes as shelves were being stocked. Had to park the cart and attempt to navigate around the boxes. The deli counter was not even open. They said they would be ready in an hour! Very frustrating and last trip to this place. Nob Hill is so much better organized.
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November 2023 by Alyssa G.
This Safeway has staff that are very unprofessional and profile their customers. I was followed around the store by security as I was grocery shopping and then overheard the night shift manager say "I wanted to get her". Not to mention I spent over $500 in groceries. Do better Hollister. Stop profiling customers of color!
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May 2023 by Mary B.
Did a large order for deli tray catering. We were in town hosting a wedding and needed food for the bridesmaids while getting ready. Excellent job on the 5 trays we ordered. Presentation and quantity and quality were great.
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May 2023 by Mike D.
This is for the deliWent in to get some salad from the deli and there was a line of people in front and behind me. With only 2 people and a line 4-5 deep, the punk behind the counter gives me a rude look and walks off leaving only 1 and goes over to the Starbuck kiosk. Great customer service! I will be going to Lucky and Nob Hill for my deli needs moving forward.
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May 2023 by ryleigh k.
i was just in the store. i was just getting a few energy drinks and donuts. i went to one of the registers and put my things down and as the lady at the register watched me do it. there was a group of girls in front of me that forgot their mochi ice cream and she decided even tho she watched me put my things down she scanned the ice cream as mine and then gave me a dirty look when i told her those are not mine. she then continued to stare at me and with attitude "why didn't you tell". i told her those are note mine and she saw me put down what was mine. that was really rude and unnecessary. she has dark brown hair, short, on the heavier side, black eyeliner. i didn't see her name tag so i'm not sure her name. but i would suggest going to self check out unless you want attitude your whole transaction
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April 2023 by Mark T.
Franz in the deli department was amazing. He went above and beyond and even sold me more items than I needed.
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June 2022 by Toni Gomez
It’s my go to store in our small community.
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December 2021 by Jessica C.
Grocery pick up was terrible. I injured my knee and couldn't walk so I thought I would utilize the curbside grocery service instead of driving the mobile cart around. My order was supposed to be done by 1PM but I had to call and ask why it was 3PM and I still hadn't gotten notified that it was complete. The man told me it was ready but they just didn't mark it so I wasn't notified. Substitutions were far from comparable. I ordered a 12pack of 12oz cans but got a 6 pack of 7.5oz cans (but I was still charged for the 12pack) I ordered 36 string cheese sticks and was given a 12 pack of cheese slices? Still charged for the original item. The shoppers need to be trained better. I am very disappointed.
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November 2021 by Dixie N.
They're drive up is such trash it's always a terrible experience ranging from missing items to meat packages leaking all over fresh food to them saying items are out of stock and I go in just to find a plethora of the item. Just go in save yourself the trouble! Their drive up is a joke
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September 2021 by Thor H.
Manager David didn't follow through with a big purchase that was defective after his team know it was missing pieces when placed in my truck. He didn't care at all about customer services.
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September 2021 by Pogyboi A.
I went to Safeway to buy oysters, I got there at 7:20pm and they close at 8pm in the meat&fish product dept. The employee said that he can't help me because he's training somebody and I asked him nicely if he could just help me real quick because it doesn't take that long to pack the oysters and the fact that they're still open but he said he can't. I was so disappointed. My wife went there to try if they'll help her she got there 7:25pm and same thing he didn't help her. My wife called the manager and told about the concern. The manager talked to the employee if he can help her and the employee told to the manager that he can't because he's training somebody and asked the manager to watch the trainee so he can help my wife but the manager didn't do anything. So they ended up turning away customers. The manager could've done something to this problem since the employee offered an alternative way to help my wife but he wasn't willing to watch the trainee. I understand if you're short staff but if the customer got there on time no matter what you still help customer. This is one of my BIG DISSAPPOINTMENT to Safeway Hollister! Hope this won't happen to other customer.
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August 2021 by Domenica O.
I had a issue with my belongings and workers from this Safeway took their time to help me solve my problem. I was very grateful with their customer service. Thank you
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July 2021 by Briana C.
I have ordered curbside through this Safeway location multiple times. Today I was charged for an item I did not receive. In the past I have gotten bad produce. The time it takes the staff members to bring groceries to the car is unreasonably long. I prefer to pick up groceries instead of shop inside, but Safeway's curbside services needs some work.
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July 2021 by Nancy C.
This location bakes a mean jalapeno cheese focaccia (in fresh bagels section). Better than other Safeways. I was addicted for awhile -- it's heaven when it comes out of the oven at 6ish am. Warm, comforting breakfast. The time isn't always consistent. This location also has dry wings at the hot food counter sometimes, and the 50% off old deli food is occasionally food gone bad. I've learned to stay away from the 4-squares, the ones that are 3 cold salads (potato, macaroni, kale, etc) and a roll. Bathroom is generally clean, tho both toilet seats in the womens have broken hinges -- seat will unexpectedly shift under you sometimes. Store's always neat, clean, and organized, so kudos to management.