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December 2023 by Luis Alberto Martinez Jimenez
Customer service has improved. They seem to care about the customers opinion and depending on the suggestion too.
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July 2023 by Audrey Ray Espinoza
Out of phones. A phone store needs to stock phones & project for delivery inconsistencies!
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May 2023 by Yasmine Syed
I went in today got helped by a sweet lady named Kristina she was so nice and helpful!!
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November 2022 by Juan Carlos Magana
I was having trouble transfering my number my previous carrier didn't want to help me and at metro they fixed the problem quickly. Good job guys
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March 2022 by Bill Gaddis
This is really a great place I've been there and a better assistant manager or manager help me and got me a phone then I was being stupid and I went and changed to T-Mobile itself and they gave me a different phone and a plan and now I'm messed up so I want to go back to Metro on highland this one cuz she really knows about phones
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November 2021 by Diana P
The 2 young ladies that work there are Extraordinary. Sometimes as consumers we hear what we wanna hear and if we don't get what we want tend to project our negative emotions out on the workers. They are employees of a very. Large corporation and don't make the rules, they just follow the corporates policies and procedures. I have been to this location and others. I prefer this one, and have referred people to their store. I know Kassandra and Kristina will do everything in their power to get me the services I need without the fuss and muss, as well as others. I have heard them handle customer's calls and have seen customers who. Come in thinking they can bully thesen young ladies into giving them what "They" want instead of what is actually being offered. I have see Grown A** adults act so Offensive, Immature and violent for frivolous reasons. These young ladies have made a bad day good just with their Shining smiles and Cheerful attitudes. Everyone has a bad day.Thank you ladies, and Thank you Metro for them!!! I would be Lost if I didn't see them.
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September 2021 by Kathleen Harper
The woman working this morning was very helpful thank you
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September 2021 by Charles Smith
This is the worst store ever if I could use 0 stars I would!! Bad customer service
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March 2021 by william rhoades
Casandra will listen intently and tailor a phone and plan to meet your needs.....and your budget. If you're loooking for the best deals and service, you won't go wrong looking here.
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February 2021 by Dale Deveau
Don't go here. Went to this location to replace the phone i broke. Got the new phone then discovered that the girl who'd helped me actually started a new account with a new number. Told her i had an account when i was there, not to mention when she entered my info my account would have come up. Even worse, she said it would cost me $20 to change back to my old number and wouldn't waive the $20 fee. She never mentioned i could do it for free by calling customer care. Horrible, horrible customer service.
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January 2020 by Robert Davis
Its a great place to get a phone an pay my bill
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November 2019 by Taylor W.
On the phone while trying to help another associate assist us ... does anyone know what they're doing ?? Not professional at all , the only reason I'm sure it's a personal call is because she's been giggling those whole time left the store too
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October 2019 by Maribel Reyes
Horrible service by the young lady that works here, she was on her phone in a personal call the hole time That I was here, I wish I had that job to get payed to talk on the phone with your bff. come on is a dream job for everyone I wanted to rate 0 stars but it won't let me. Horrible
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September 2019 by Naudia Martinez
Called ahead of time to get a quote for 2 lines the lady said with activation fees and taxes it would be 160$ out of the door with two new phones . I show up today and the lady is saying 240$ out the door and that she cannot let us buy the phones without the special cases and screen protectors .. I go to another location and right away the lady says 160$ out of the door . She said that the extra cases weren't necessary unless we wanted to purchase them . Do not come to this location they try to rip you off , call more then one place before settling because they try to pocket extra cash and scam you .
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September 2019 by alexis silva
Great customer services
