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February 2024 by Yosef S.
the store is great they got badass rifles and handguns.! staff is also great one thing I do want to say I'm upset about is one of the employees there so I no longer go the the shop anymore due to that employee being racist also, the same employee had worked on one of my AR lowers said he knew how to fix it and ended up breaking it now it's not fixable at all.! thank you very much T.M those initials should tell you who the employee was
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January 2024 by William H.
I love this place. They are very friendly and knowledgeable. Nothing but great experience at this store and great prices. Definitely recommend them. Thank you Scott
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December 2023 by Curtis V.
they sold me 2 guns I didn't order or want. Nevere buy from them without exact models and prices. Would not cancel my order less than 24 hours after placing.
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December 2023 by Steve R.
I'd give zero stars if I could this review is a little late. Last time I was at the store was in 2019. I had a lower receiver sent to them from primary arms.com, and Highland guns sold out from under me. I admit I was a little late, picking it up as I was traveling for work that year, but I stayed in contact with them over the phone and the date that I called them to ask if it was there they said yes and come on in. I went in about four days later. And the guy in the front immediately was confrontational wouldn't let me speak, and every time he asked me a question he started speaking two words into it, I showed him all the paperwork that I had showing that I had came in and he claimed it never came in and I told him that a lady over the phone told me it was a few days ago. It turned into an argument. This guy cannot be proven wrong, even though it's staring them in the face. I got the feeling that they acted like they were better than anybody meaning that they had crap attitudes. He did not try to help find or look he immediately told me it was gone after seeing the dates for my paperwork without checking his paperwork. I will not use this place again. There are many FFL dealers in Southern California. I use this place because they had the cheapest fees. It is true you pay for what you get and this sucks because that lower receiver was on sale for $69 and after the sale and went back to its regular price which was 150 so I let it go. Whoever has my angry badger lower receiver. I hope you enjoy it, I hope you did not pay more than 70 bucks for it either. I'm sure you did if anybody reads this and they are the proud owner of an angry badger lower receiver for an AR 15 bought from Highland guns. It would be pretty cool to watch it sing some lead and into some targets for a day. I don't want it. I just hope it found a good home. I am out the money and at that time a few years ago that was a big hit for me. I saved that money to get that receiver pennies at a time, as I am a father of three, and I come last. So that receiver represented the effort of every penny, that went into getting it, was the last penny after my children's belly's were full. When gun laws are strict as they are in California, it sucks twice as hard to get boned by a company who supposed to be supporting your second amendment. I'm not the only person who has yelled at these people, and I'm sure I won't be the last. Thank you for reading happy holidays. And to the business reply: No duh person! Did u not read what I wrote. Your employee or you said the lower was gone because I took too long to come pick it up. And by rule of highland guns you get to keep it after so long. The problem arose when your employer or you looked at this receipt I posted and went off that date. Did not look into highland guns paperwork, computer, or even consult a crystal ball. And he got infuriated with me because I did not just take his word for it, without checking anything on file, even after I told him I called a few days prior and a female employee told me it was there. So obviously you half assed this read just like the half assed service I was given that day. Your employee or you was being a jack ass from the moment I walked in. He asked questions and doesn't shut up long enough to hear the answer. All he did was talk over me the whole time. I'm sure you know who it is by my explanation of his rude behavior, I'm sure I ain't the first. I called PA and they don't have it. So don't try to reply to me like I didn't do my homework, you do your homework, find the recorded video u have all over the place and fire that ahole. Have u heard of an alias? Who ever typed the reply. So don't worry about the name here, worry about the customer who was disrespected. I just wish I reviews held more weight back then like they do now. I would've done this a long time ago.
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November 2023 by Steven D.
Elaine and I we're very pleased with the service we received from Mark, an absolute stud when it comes to guns and super relatable and personable to us. Thank you so much!
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November 2023 by Jonathan L.
I was new to buying ammo during the Biden AR scare and they severely up-charged me 300% on 223. Be careful of the sales sharks here and do your research before going in.
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September 2023 by Stephanie R.
I had an exceptional experience at Highland Guns. The customer service here is top-notch. The staff is incredibly knowledgeable, which made my shopping experience enjoyable and informative. They have a wide selection of products to choose from, catering to various preferences. What sets this store apart is their commitment to reasonable pricing. I never felt pressured or pushed into making a purchase, which allowed me to explore their offerings at my own pace. The passion they have for their products truly shines through, and it's evident that they care about helping customers find the right fit. I highly recommend Highland Guns to anyone looking for a store that combines expertise, variety, and a genuine passion for what they do.
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August 2023 by Scott F.
The best gun buying experience ever. Mark the tattooed guy was very helpful, and took his time to explain some options for what I was looking for. I would highly recommend highland guns to anyone looking to buy a firearm. If I could leave 10 stars I would.
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August 2023 by Sean M.
Let's start with the good, quite a bit. + Stayed late to help my brother with a transfer + Staff are nice, knowledgeable and patient + Helped us to choose the correctly fitting accessories + Advised against some products; didn't just try to sell us anything/ everything + Compliant + Transparent + Reasonable + Great selection in store, also great explanation of products that they don't sell and why + Ability to customize/ machine products in the shop + Open every day And, the negative - Someone else on here made a comment about how this place operates like a used car lot, and a few people have made comments about the prices so I am assuming these guys aren't the lowest price in town. If someone walked in ill equipped to make an informed purchase, then I can see how they might have buyers remorse if they saw an identical product available no more than 1/2 an hour away for a lower price. My personal viewpoint is that sometimes quality costs more, and sometimes allowing room in a deal for a knowledgeable sales person to earn a living can be money well spent if it means getting the level of service I want. Our experience: I feel like these guys went above and beyond to help us, and with me being a novice in this field I was very happy with their inviting/ informative approach.
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August 2023 by Yoon L.
I went in just to look, cool place I would highly recommend it, staff was very helpful
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July 2023 by summer h.
This is far the best gun shop in San Bernardino, the people at this shop are very knowledgeable, and offered good competitive prices on high demand items.If you go to this shop definitely ask for Mark the tattoo guy he's very knowledgeable, Super polite. Won't push you to buy anything but educate you on whatever you decide
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September 2022 by Justin W.
Hands down the best gun shop in town. The owner is extremely helpful and knowledgable especially for first time owners. 10/10 Highly recommend this gun shop for first time or returning buyers. Stock is great.
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August 2022 by Mary S.
I haven't don't business with them but the gentleman on the phone was extremely helpful. He answered all my questions. I would be very careful shopping online as their is a fake website posing to be their shop. If anyone try's to ask you for a non credit card payment like zelle or cash app do not do it. This is why I called, to confirm it wasn't them. They have tired to remove this site but are struggling to have anyone help them.
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July 2022 by Karl N.
The best place to exercise your second amendment!! The staff are very knowledgeable, friendly and helpful!! Julius help convince me on something I have wanted for many years. The whole process was easy. The owner Scott was great!! The woman ( I didn't get her name, sorry) was also great and very helpful!! Thank you Highland Guns for the seamless transaction.
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May 2022 by Maggie G.
My husband and I love this gun shop, Mark our go to gun guy is very good at helping us choose our guns. He makes sure we are well Informed and shows us all the Ins and out of each firearm before we purchase. Mark makes sure that we are genuinely happy with our purchase, and doesn't try to sell us anything we don't want. We will definitely make this our firearm shop from now on.
