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September 2023 by KITTY Anderson
Great experience! Front desk was very friendly and helpful, renting was super easy. Thank you!
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August 2023 by Salena Gallon
Cheap prices the. sizes on the storages are nice Roomy and just friendly customer service.
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August 2023 by Melissa Torres
My husband and I have been renting here for about 4 yrs now, going on 5 and even tho the rent varies month to month due to late fees or the economy struggling so there has to be an increase, we are very happy with everyone here and those beautiful ladies who work the desk. They are always extreamly friendly and willing to work with us if any problems arise. Overall a great place to store ur belongings ?
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July 2023 by alexis
Have been using this storage facility/company for over a year now and I’ve never had a problem. The facility is always clean and gated. The one who always helps me is Ashley and she is awesome! Super sweet and always ready to help me via over the phone or when I come into their office.
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June 2023 by alexis Soliman
Have been using this storage facility/company for over a year now and I’ve never had a problem. The facility is always clean and gated. The one who always helps me is Ashley and she is awesome! Super sweet and always ready to help me via over the phone or when I come into their office.
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June 2023 by Robert Martinez
Well I have to say Ashley was very pleasant to speak too she got me situated really quick ? I have been renting from Extra Storage for over 8 years but had to leave because of all the rent increases? Why? There's no kitchen or bathrooms ? it's just a box? So i hope being with Universal things go good ? Thank You Ashley for being Awesome ?
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January 2023 by Shelly Zellay
I have had a unit from this place in the passed & had no problems.
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November 2022 by Jackie Mendez
Been with them for years! Great customer service and prices. Easy to make payments. Can’t go wrong!
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September 2022 by Ciel Luneire
Great customer service and competitive pricing. No issues.
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June 2022 by Golden Diamonds
My rent goes up every 2 or 3 months, I've been renting a unit from them for the past 3 or 4 years recently someone tried to cut my lock off so I have been going there everyday only because someone actually went inside my unit so for some reason management has been very nasty towards me they actually told me if im not off property by 7:30 it would be considered trespassing and she is the one who told me as long as im in before 7 it doesn't matter what time I leave so now im trespassing, I hope this has nothing to do with the color of my skin, I've asked others who rent from them AMD they stated they have stayed overnight also to 3am and I have never stayed past midnight im very hurt by the fact that they would say im trespassing and I do believe this is racially motivated. Also I pay $219 now $231 as of today. for the same unit someone else pays $108 and directly next to me pays $160 for much more to add like the new footprints inside on the roof that wasn't there 3 days ago. Smfh I can't make this up its crazy also I have proof. 2 sets of prints one is van's. This is so unbelievable because I never had any issues with the previous manager, im not sure who Yolanda is but I also overheard some say Yolanda has them picking locks on storage units could this be why they don't want me hear after 7 because I don't bother anyone I stay in my unit or car until I leave whatever the case its shady business going on in this facility and I won't be there much longer, I refuse to deal with Liars and thieves
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June 2022 by Frank Vapor
The Manager lady let's homeless live in the units. I complained about it and she got mad at me. Is this a storage facility or a homeless shelter? They send me back a message saying their records don't indicate this username in their system - of course not! I want to stay anonymous- the manager is running a racket, taking cash bribes under the table to let people live there.
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May 2022 by M D
Not happy! The exit gate wouldn’t open. I couldn’t get out . I waited for someone to come in through the entrance gate and sneaked out before closing . I was scared of returning. Supposedly the gate is already working correctly now
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May 2022 by Kathy Lambert
I just had the worst experience dealing with Laura here at universal self storage on I and Fresno in Hesperia she had a bad attitude from the time we walked in till the time we brought the truck back a hour early because she threatened us by saying we would not have it back in time and she was going to charge my daughter five hundred dollars for not being here right at 4pm my daughter has four children and has till 7am to be out of her house . No compassion just VERY VERY RUDE AND MISERABLE , would not recommend this place to anyone. ...So 3 years later I actually got a unit here and it's been fine but the price has went up on me twice , the first time it was only 3 dollar's but this time it went up 20 dollars and no notice or anything, I am in the process of getting my things out of there.. very upsetting ?.
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March 2022 by Andrea Siliceo
So been here at this Location for almost 2 yrs..Always paid my rent sometimes late.Of course I always paid there fees no problem..Yes they stop taking cash payments many times out of office.SO the way to go is online payment system is the best way to pay..NOT!Went online PAID in FULL..Next morning get a call from Universal Storage you OWE $25 our System has a glitch...Me: Wait what??USS: You paid on the account the 17th..ME: ok? The fee was applied on the 17th you didn't see it is a glitch...ME: online said I paid the 149 in full that sounds funny ..If it's a glitch and you saw I paid it the same day why can't you wave the fee??..Long STORY management at Universal don't care how long you have been there to see that you've always paid your rent and late fees .If they have a glitch in their system it's your problem not theirs..They really don't care to bring this up to the STORAGE property owners about the complaints but then again they could care less to tell their customers they seriously have a RAT & MOUSE PROBLEM !!!!SO if you have not attended your unit for a while ...My advice is that you go check your storage unit they KEPT IT HUSH HUSH.I have pictures to prove it..I didn't file a report for the mess & damages to some of my belongings & this is the kind of loyalty I get for not trying to put them on blast..I didn't even file an insurance claim just cleaned and mouse proof my unit the best possible way..I no longer trust or will use them my advice is they do not fight for their customers they keep things hush-hush and NOT in your best interest..No accountability and truthfully management is NOT SO BECOMING ABOUT CUSTOMERS FIRST?The storage facility across from Victor Valley College I recommend.They have way better customer service
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February 2022 by Belle Orlando
They do not take cash and close early without warning. Very difficult to work with. I usually give 5 star ratings but this crowd is a 2.5.
