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October 2022 by Britney S.
My uhaul truck after renting for over $500 has an entire gas tank leak, after loading truck and going to gas station all $60 worth of gas leaked out of gas tank. I called to ask for replacement or refund and she told me she could not help me and it was not her problem and to call the 1800 number on my paper work. They do not check trucks conditions at all. I am 6 months pregnant thank god i realized before we left for our 5 hour journey because these people do not care about your safety at all and care more about talking too much about personal issues and keeping your money. I also was required to pay $100 deposit to which i asked for a receipt and she had an ugly attitude about giving to me so i assume she was trying to pocket deposit. I 100% would never return and will be complaining to uhaul company themselves for risking my safety!!
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July 2022 by Jory T.
Horrible customer service the lady and the man are rude. Make sure you check the odometer because they don't tell the truth about the odometer and you'll end up spending more money
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January 2021 by Amanda W.
UHAL cancelled on us a day before our move!! We were moving from Hesperia to Utah (356 miles) and we booked our moving truck almost a month in advance. UHAL called us the day before our move and told us they didn't have a truck available for us and they suggested we reschedule our move. Absolutely no regard for their mistake. Hesperia Penske got us a truck at the last minute. My entire family is moving out of state and we will not give our business to UHAL.
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December 2020 by Harmony Croenne
I resserved a 26 foot truck over a month ago no one told me it wouldnt be there till i called to confirm now uhual is trying to charge me almost triple for 2 twn foot trucks if i was not in a position where i had no choice id cancle completely but seeing as i didnt find out till the day before my move im screwed i will never recommend uhual to anyone nor will i myself do bussiness with them ever again
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August 2020 by Mary H.
Worse communication !! Not sure who runs this Company , 1 minute they have a truck, when you get there to pick up, oh they say we just rented it to someone else!!!! Who does that!!!!When you call weeks ahead to make sure the truck is reserved for you. They tell you it is..... then they rent to someone else!! Shame on themBEware!!!!
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July 2020 by Cody V.
They were extremely rude. Terrible customer service. Don't waste any time or any money here, the lady flipped out for not towing a car. The man was extremely rude also. The trailers are in terrible condition.
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July 2020 by Craig F.
U-Haul customer service in San Clemente took the time to locate a hitch for my 1996 4x4 Truck, they kept me informed and worked me in their busy schedule. Their mechanic then worked around the custom bumper I had installed to make it work perfect. It took twice as long as it would have taken if I had on the standard bumper but he did it with a smile and didn't try to charge me anything extra. The guy cleaning up the yard while I waited impressed me with his work ethic and was happy and friendly. Nice to see someone thankful and enjoying their job in these difficult times. It was a Sunday so I couldn't thank the manager at the time, but if you read this I want to thank you and your crew for being so nice and informative. The three people I mentioned couldn't have been nicer or more professional. Can't wait to use my new hitch to put the used boat I just bought in the water. Thanks, Craig F
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February 2020 by Linh D.
Do not rent from here! Very poor customer service. They dont know anything! Trust me choose another Uhaul location. They hung up on me when I was confused about a reservation that they were mistaken by....stupid owners.....
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December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
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October 2019 by Armando C.
I had a very good experience. No issues. I was in an out and help me hook up my trailer to my truck.
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July 2019 by Doug S.
Central Storage and UHaul Review Customer Service at Central Storage in Alameda Retail clerk gave me excellent attention to my needs. Thanks Miguel. He handled multiple customers as a solo customer agent. He adapted to multiple problems, for example when I had a problem on my truck, he gave me the only remaining truck, he was knowledgeable about products and services, very helpful. Operational System Disjointed The reservation system for trucks is broken. If you want to change your reservation time or date, the Uhaul team can't confirm if a truck is available. If you want a truck, you physically go into their office when it opens and cross your fingers. Uhaul customer service center can't talk to the local customer service agent, nor can they refer you to do the same. The local agent doesn't know, until they empty the key dropbox and look in the parking lot. Even then, you may not get a truck because a mechanical issue may lurk. I ended up going to a tire center to pump up a flat tire, in order to safely drive a backup truck, because my reserved truck had a dead battery. The business card they give you at the desk has a phone number that is for storage units and worthless for truck rentals. These two companies don't talk to each other. It's a terrible communication system if you call Uhaul, they can't forward your call to the actual front desk of Central Storage. Central Storage has no info on your transaction with Uhaul, nor will they make a suggestion to look on your bill for a different phone number. I received rude and disrespectful treatment when simply asking about my bill. Uhaul phone support finally came from a separate call center and separate phone number that I found on my credit card statement. By the way, it was different than their number on their rental agreement invoice. Go figure. Summary Getting What You Need --Truck-YES --Good Rate-NO, Home Depot beats Uhaul for non-local moving. HD does hourly billing, Uhaul does mileage billing. --Knowledgeable Local Rep-YES --Explanation of T&Cs-NO. Surprised to learn that default arrangement of 'In-Town' rental has a different set of terms from 'Local' rental, and was not offered an explanation.
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July 2019 by Arianna T.
On July 18 I reserved pick-up for July 28. While this branch is closed on Sundays, the website confirmed that you can still pick trucks up with the mobile app. FALSE. I had the confirmation, reservation number, etc. and yet my truck was not there. Obviously no one is there to talk to, but no one answered any of the help lines either... leaving us stranded. Talk about panic and stress... I'd think twice before using them.
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June 2019 by Darlene Ausman
I always get the best care and service. They go above and beyond. The customer service is excellent and their honest. I refer them to everyone I know.
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May 2019 by Ayda C.
Terrible! Placed an online order for a U Haul reservation on Saturday for Monday (Memorial Day pickup) for mobile 24/7 pick up at 7am. I got a confirmation email and confirmation number and everything! I thought I was set to go. Come Monday morning and guess what? The location is closed for Memorial Day (that's ok) and my reservation wasn't valid! It said I couldn't pick it up by mobile phone and had to wait for an attendant at 10am. However this location was closed so how could I have gotten a confirmation number and been told to wait until 10am??? I called 1800 uhaul customer service and they had to direct me to another U-Haul location. I had to start the whole process all over again! There was absolutely NO POINT in going online to reserve because they DO NOT honor the ONLINE SYSTEM!! Just go in there and speak to someone because the whole damn company is a mess!!! Do not give me a confirmation email/number and then tell me it wasn't valid. SO MUCH TIME WASTED! Also it's ridiculous how you pay a fee to use the truck, pay per mileage and pay for the gas...I honestly think the price for mileage should cover the gas. Never ordering a u haul again!! You'll see me at other companies.
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November 2018 by Cathy R.
The woman at the counter was brusque and berated not only me, but her coworkers in front of me. She acted as if I was a dummy for asking if they had certain moving supplies. It was like pulling teeth when I asked her if she thought other locations might be better stocked. She is so NOT what I would want representing my business. I would like to give her a zero in the stars rating. So sad.
