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January 2024 by Fernando Fajardo
You always find what you are looking for.
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November 2023 by Da R (Pink cow)
They follow you around like if you're going to stell I walked in my kids
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November 2023 by Dajanara R
They follow you around like if you're going to stell I walked in my kids
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October 2023 by Castillo C.
Horrible customer service. Employees always chatting amongst themselves and never offer help. Just horrible service.
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September 2023 by Monica A.
Service here sucks, 2nd time in here to try to get shots and employees never approaches you to see if you need help and when you ask for help they just point on the direction of stuff. Two employees always talking with each other instead of offering help.
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June 2023 by Tomas Garcia
Rude customer service. Wile searching for a shoe size, I suddenly needed to use the WC, (I’m diabetic), I asked both the attendants at the front register for there restroom and they flat out said they do not have public restrooms.Surprised of there answer, I explained that I was there to make a purchase and that I could understand if they denied the use of there bathrooms to people that just when y in the store to use the WC… clearly that was not my case.They did not care and instead with little or no regards to my health… they told me to go out to “Burger King” a block away and then come back again to buy my shoes. ?I told them that ones I was out that store I was not coming back, and they just smiled showing no respect or interest. I definitely will never come back to this place nor recommend others to come here.Fortunately, I went down the hill the next day, and made an awesome purchase at the Nike store.
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February 2023 by Jacob Lara
Knock off shoes for full price. Bought a pair of vans that fell apart in a week. Told vans about it, they said shoe city isn't a licensed vendor. Don't buy their cheap counterfeits for full price.
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September 2022 by Jerome L.
Horrible customer service. I bought a pair of slippers here that broke after two weeks and I tried returning it with my receipt and they said they couldn't take it back because it was used. No duh. They saved Pennie's to lose dollars and a customer for life. From now on I'm buying my slippers off of the Amazon Try Before You Buy Program. Happy trails losers.
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August 2022 by T. M.
The place didn't have what my sons were looking for. They had basic items but nothing that stands out. We went else where.
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June 2022 by Brandie Dean
Other than not being greeted or spoken to unless I had a question......my grandaughter found the shoes she was looking for, so I'm happy.
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March 2022 by Wendy
It's hard to fine my size, pretty shoes but never fitting right ?
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February 2022 by Carlos Ramirez
My pregnant wife tried returning a pair of Vans that did not fit her to the show city in Costa Mesa. She spoke with the store manager Juan and was just looking for a larger size or store credit, but she was told that he could not resell them. Putting a product before the customer was something I refused to believe was Shoe City's policy so I spoke with the regional manager who without seeing the shoes sided with the store manager, told me there was nothing she could do, and hung up on me. I am beyond disappointed with this company.
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October 2021 by Jaquay Gilmore
Great customer service and alot of options to choose from.
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October 2021 by Diana Schmidt
To busy to help customers even when your the only one in the store.
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August 2021 by Ryan Jaco
It's aight but i don't recommend buying more than 2 pairs because it gets pretty expensive.
