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March 2024 by Lindsey Jones
Minimal to no wait times, affordable shipping prices, and very nice employees.
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January 2024 by R. D. Collins
I've received consistently excellent service from a friendly and competent staff, as well as from Vince, the store owner, for the past 20 years! Moreover, as a labor arbitrator who works from my home, I greatly appreciate the added security that comes from having a mailing address that's separate from my home, especially as I often deal with some rather scary people.
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December 2023 by Mary Gleeson
This store has the BEST customer serviceThe ladies working behind the counter are the sweetest and always friendly, and very helpful.Love this UPS store!!
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December 2023 by Kevin Butz
This UPS store lost my package.It was a sentimental gift that cannot be replaced. They gave me $100 but that doesn’t come close to covering the value of what was lost.I will not be using UPS anymore.
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November 2023 by Joseph Degrazia
Great easy experience. Easy to book and then just checkin. Flexible with time until closing. Definitely worth doing and allows you to securely store. Great friendly service at store! Via Bounce
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October 2023 by Jennifer Berry
My experience at this UPS store has been one of the greatest when it comes to packaging and shipping. Anthony helped me with a very fragile packing job in which he secured with the upmost safety. He asked me about everything to ensure my peace of mind . The other employee, that I can’t remember his name , wrote down all the information while we were waiting for the package to be finished which goes to show that the store has a lot of unity to help us as customers. I will return soon!
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August 2023 by Penny Fogel
This is where I used to go for all my shipping needs always seemed friendly and efficient. I sent a gift card and some snacks to my daughter who lives in Oakland 4 months ago because I was concerned someone might steal it if I sent through the mail. I got a confirmation that the driver left it on her porch. My daughter lives in a gated community no porch and she did not receive it. I was told to file a claim and that it would probably take along time. I did and after not hearing from anyone for months i stopped by to check. Per the store no response from IPS and not their problem plus the item described was a card and there is no insurance for cards. What a ripoff!
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August 2023 by Judith A.
Today Gustavo provided excellent service. I had to return a monitor and couldn't package it. Gustavo was kind and patient and helped me package the monitor. He was friendly and went beyond the call of duty.
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August 2023 by Tina Watson
Nicole is absolutely THE BEST!! She helped me with a huge project and was incredibly patient and kind with every glitch along the way! I cannot say enough about the AWESOME staff--we've done shipping, printing, bought office/ packaging supplies, notarized documents etc etc and it's always a pleasure to do business here!!
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August 2023 by Montana Kanen
DO NOT GO HERE. It’s a franchise and they charge you for all the little things that are FREE at regular UPS stores. This is the only UPS store I have ever been to that has rude customer service and CHARGES $3.00 TO PRINT A PREPAID SHIPPING LABEL. You don’t have to be over the top nice to provide good customer service….There is a UPS super close to here on Artesia and on PCH; they have the nicest employees in addition to always offering to print my prepaid labels for free. I just come in, email them the label, and no charge.
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August 2023 by Brian K
This Place is a joke. Wanted to charge me for an ups express envelope to ship some documents via UPS overnight. The same UPS envelope ups gives you for free. I’d understand if I asked for 10 or wasn’t shipping via UPS at the time. Won’t be back to that location.
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February 2023 by SHAILA MARTINEZ
This location customer service is horrible. Ended up going to Manhatann location and they took care of me very well.
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February 2023 by Chase R.
Been going to UPS for some time but this specific store has the best staff I've met so far. They're extremely helpful, fast and go above and beyond in customer service. The manager Amanda always greets each customer with a smile and they simply get the job done whether it be printing, shipping, you name it. Thanks for the excellent service!
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December 2022 by Jaclyn D.
$3.11 to print out a 1 page shipping label?!? Seems a little excessive and unfair to me. Will be going to another location next time.
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November 2022 by Michael DeLade Jr
Ups has to be the worse delivery company I have ever used… they never deliver my package, they say we aren’t home when we are home all day and then it take days for them to give us the package! They are very incompetent! Terrible
