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May 2023 by Troy B.
I am new in area. I had my prescription transferred to this CVS from my old CVS.I walked in to pick up that prescription and I did not see the big sign that said pharmacy, it was my first time in the store. And I asked the cashier, I later found out her name is Bridgette. She told me in a demeaning tone, "right over there where it says Pharmacy" I started to walk to that area and as this was the highlight of her sad life I her her tell the person that was checking out. I was waiting in line At pharmacy and now wish I had let it all go. I left the line deciding I'm not spending a dime in the store and went to Bridgette and asked her name, I asked for her manager, Mike who also lacks customer service skills and I just left. I'll have my prescription transferred to a different pharmacy and at a minimum will not go that CVS.
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January 2023 by Jackie R.
The employees here are fantastic and polite. So please believe me when I say, take the negative reviews with a LARGE grain of salt. I witnessed it myself tonight. They kept cool dealing with the upmost TRASH clientele. I have such respect for the women here. It's not hard to be decent, but it IS most definitely hard to deal with the bs these employees put up with. This is my neighborhood cvs and I'm a forever fan.
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December 2022 by LAmmie N.
Tried to see if CVS has a drug in stock for my daughter who is sick. Pharmacist Leila was rude gave me the run around. She refused to tell me if they have Tamiflu in stock and insisted that the doctor call in first and then she would let me know. Are you kidding me! Most of my interactions staff at cvs has been a disappointment. They have been turned into robots and no longer work with compassion or heart. You are in the health care business. Please operate with some compassion.
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October 2022 by Ana S.
If I could give this location a 0 out of 5, I would. Acting Manager" Anita has absolutely the worst, to no customer service. Bullies her employees, and restricts them from providing their customer support. She will call the cops, since she does not even attempt to help. NEVER shop at this location.. Being in Hermosa beach, standards of customer relation should be decent..even Wal-Mart has better customer service.
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August 2022 by Glenn D.
F@CK YOU CVS!You have lost my business forever.How many times are you going to robocall me for each prescription?I must get 100 phone calls a month harassing me.GO F@CK YOURSELVES!
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May 2022 by Brian G.
Compared with other CVS stores in the LA region this one is clean and well stocked. The staff member that we interacted with was SUPER friendly and helpfulBut we were STUNNED at how much prices have increased over the last 6-9 months. Things have become absurdly expensive
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May 2022 by Mimi Powe
Very helpful, cheerful, helpful and courteous personnel. Clean.
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January 2022 by Doris M.
Don't use self-checkout and request no bag because Tunde will run from behind the counter to accuse you of stealing ignoring the fact that he heard you loudly talking on the phone about how you just used your CVS bucks for the first time and struggled with your transaction for 10 minutes and even needing help from management.When I pointed out he had been standing right across from me for 10 minutes and I'm being singled out for blackness he said that was stupid because he's African (as if Africans aren't notoriously horrible to black American women). I showed him my receipt he looked stupid and then I stormed out cursing him all the way. He had a whole line of people uncomfortably watching this encounter, his coworker who had helped me, didn't even glance his way when he started on his tirade. I am genuinely curious if anyone can explain why I have the option to get a bag, but if I opt to not have one I am accused of stealing? I bought a box of gloves and some makeup I was literally about to put in my purse when I got to my car; I just didn't want to contribute more to plastic waste than I have to. This is the beach after all...Way to make an otherwise pleasant trip to CVS trash. I will never go back to this location.
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August 2020 by Google user
Clean organized and theyre never out of stock
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February 2018 by Rita Loy
This CVS is easy to access from both directions on Pacific Coast Highway. North bound is harder but you should have to wait about a few minutes to turn left. This location is clean with good service.