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September 2023 by B BECK
The Premier Client Relationship Consultant was able to take care of me and and my request in short time and just before closing. I love that the branch is open until 6PM!
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September 2023 by B B
The Premier Client Relationship Consultant was able to take care of me and and my request in short time and just before closing. I love that the branch is open until 6PM!
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August 2023 by Gabriel D.
Friday, August 25, 2023 Closed due to illness. You're saying that this location that's usually staffed with 3-5 people couldn't get someone from another branch to help out today at all? Unbelievable. So many people, not just myself, could have used your services today. In addition, nice new advanced ATM machine, which is great and all, if it worked besides deposits. Really can't even withdraw, it only lets you deposit as of today. Disappointing. Hopefully this doesn't happen frequently.
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February 2023 by sir yowdy
Not open when they claim, with no explanation.
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December 2022 by Vuyelwa W.
Bad service and shortest line but longest wait ever !Not sure what the hold up was but definitely avoid coming here if you're in a hurry !
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May 2022 by Felicia C.
I am writing about the US BANK CREDIT CARD, this card has not been a great credit builder, it has been a great credit declined, my score has went down 25 points, and I pay the monthly payment, and pay more than the monthly payment. I AM ABOUT 2 OVER PAY Tthis off and close the account and do a CHIME. DO NOT DO US BANK CREDIT CARD!!!!@
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April 2021 by Allan H.
Recently opened an account with US bank not realizing their locations that are close to me, are In grocery stores. Stopped in to this one to make a deposit ( takes a month for mobile deposit to kick in) and was pleasantly surprised how easy and fast it went ! No one inline and was helped immediately and was on my way. Bonus points for the beautiful Latina wearing a Whitney tshirt and old school vans! Think I will be making more in person deposits here !
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October 2020 by Cal A.
These bank tellers Eric, Vhristina and fat Caucasian women refused to service with me and stomped out the Lucky store iS Bank started yelling because I wanted to wait a woman I had not had any problem before. Because I did not go to the next teller, the fat 190lbs started yelling at me in the lucky store. They threatened to close my accounts and called police. Police determined there was no criminal issues and left the scene. Please do not go to the US Bank at Lucky in Hercules for uncivil behaviors and assault by the three bank tellers. These people are dangerous. Previous incident was that they set my banking as shared and set under my user ID that is different from mine. These criminals know my private information and accessed and when caught, they threatened to suspend my account. I repeatedly asked whether they lied to conceal their illegal behaviors. These fat criminals threatened me to close and account. Police left the store!
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October 2020 by Www O.
Have never been disappointed in this branch. The staff are competent and friendly, they recognize me (and even recognize my voice on the phone). All and all, very accommodating. The service and the convenient hours are the 2 reasons I have stayed with U.S. bank for 9 years. I like to do my banking in person. My only complaint -- and the reason I'm withholding a star -- is the parent bank's policy of putting a hold on another bank's cashier's check. The whole purpose of a cashier's check is to indicate that it is immediately redeemable -- as good as cash. But USB still puts a 2-3 day hold on it. Grrr. Poor form. So, 5 stars for this branch, 4 generous stars for the company overall and its policies, for an overall net rating of 4.5 stars.
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August 2018 by Julio A.
I would like to give Alyssa 1,000,000 stars,wow,everytime I go to her bank .Alyssa treats her customers with a big smile,she got excellent customer services.she always answering my question.thank you Alyssa..
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July 2017 by Andy B.
I honestly grow tired of reviewing multiple branch locations for National businesses, but I am also a Yelp badge whore, so just a shout out to this convenient location with underpaid overworked staff. The ATM works if the company that maintains it keeps it full of cash. US Bank is a good place to do business. I've had no problems to date
