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October 2024 by Anderson Kuy
My mom tried making a bank account for my sister but one of the workers needed help with this so they switched workers for a white lady that is blonde,(my mom is asian and dressed up pretty bad because she was in a rush) first of all the white lady didn’t even say hi and just asked her what she wants despite her attitude my mom just let it go away, but later that day my mom went to another bank called “bank of america” their service was so nice.
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October 2024 by Cindy Heng
I wouldn’t have thought you get this type of people in a small town of Hercules. I walked in with my kid wanting to open a joint account and possible use the $900 promotion they had. I was greeted by an older asian lady, super nice and told me that she’ll get someone to help. While waiting for my daughter, the young blond came out of the glass office asking me to come in. Before I can even say anything, she asked me do I want to open an account. I told her to hold on as I am waiting for my daughter to come in and I am having a hard time controlling the app from my phone. Somehow she repeated after me as she couldn't understand my English. But ok, let me just ignore her and move on. My daughter came in, she didn't bother asking me what I am here for, and she said do I want to open an account again! Then I told her. She then acted like she didn't understand me, and down talk me as if I don't have the money for this promotion anyway. Is it because I came in with a sweatpants, active shirt and a messed up hair because I ran around all day between work and doing errands? Yes that's it! She was just thinking I was there to rip off her bank for the $900 and won't have the money and wasting her time. So I got up and said, no I won't open any account with you. We will go with the bank we are used too. She stood up gladly, “yes no problem” The bank looks really nice and so convenience but NO WAY, not with that attitude! One was review was right, he talked about negative energy. It was definitely airy. I went to bank of America after, and it was so nice to be treated like I was one of their family. Helped my daughter and her new account, just like it was her aunt.
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July 2024 by Christina Morales
This bank will deposit your money and hide funds and tell you that it’s not there cancel transactions and refuse to give you your funds return and with drawls and I’m beyond upset bejdnon my car note and they won’t even pay the fees owed took the money from my car company‼️ fraudulent do NOTtrust this bank institution ‼️
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April 2024 by jorge calderon
Very friendly and pleasant atmosphere.
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March 2024 by Michael Yancey (Mike)
I can't believe that when I came to your bank. You wouldn't even give me a cashier's check for my mother's check that she wrote to me out of the trust fund. Although the amount was $25,000. You would think that it wouldn't be that hard to verify the funds. I had two forms of I.D. and a PG&E bill. What a crock.....
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September 2022 by F N
Very bad people need butter people to work here 1 guy 1 women need to be fir from their they know how they are very bad energy.
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September 2022 by Stephen Long
Always courteous, promt and helpful. Sam is an awesome advisor.
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April 2022 by Scarlet Holmes
Haven't had any problems the last times I came here. Sometimes it gets busy so I have to wait a little, but it's not something they can do anything about and I haven't had any issues with the services
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January 2022 by R T
They only have two windows to serve walk in customers so I had to wait a while. Naturally, because of the long wait time, nature started calling. They have 2 restrooms here but they refused to let me use it. Had to leave to use the restroom elsewhere just to stand in line and wait again.
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December 2021 by Master B.
When the arm is broken 50% of the time it's hard to use the bank! This has been a ongoing problem for months! What's the point of a drive through ATM when it's always broken??? I even asked then about this multiple times and I'm site I'm not the only customer complaining... It would be great of they listened to their customers
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December 2021 by David Crowley
I went in here to cash a cheque and I was charged $10 "because I was not a Chase customer". So basically this bank robbed me and there's not much I can apart from letting everyone else know of their scam and rip-off tactics.
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November 2021 by Faroq Naji
Very bad people need butter people to work here 1 guy 1 women need to be fir from their they know how they are very bad energy.
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August 2021 by Saul Ochoa
Fantastic team. Maricris, Khanthaly and Matthew are a delight!
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July 2021 by frankie kwong
This is my second time the ATM problems, it always at end of the transaction only have the receipt report you withdraw money but no money coming up
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April 2021 by Gabriel D.
Chase of the future. I know the concern has always been lack of jobs with more automation, but there are still people around. This also hasn't stopped grocery stores with increasing self checkout. It just gives people more options. Like having additional lanes on a freeway doesn't mean less cars will drive through--it just means people have more options.
