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November 2023 by Phiem Nguyen
Al Chen has been my State Farm agent for 15+ years! He has a great team behind him. Maria has been wonderful through every accidents I was in and always available to help and guide me through my policies taking the stress off me. They are the reason I'm still with State Farm. They truly have my back through every situation involving my coverage.
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May 2023 by Mario Hernandez
This past week, I have sent multiple emails to Maria regarding insurance certificates. Unfortunately, the company requesting them would come up with a new revision that they failed to mention prior. However, Maria has been amazing with completing the edits in a timely manner and with no complaints. My wife and I have been customers for several years and we have zero complaints regarding Al Chen’s office. We just want to say thank you much for all you do.
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March 2023 by ESTRELLA ESTRELLA
Hi Maria ...Friss at al shen state farm ...she is a sinphathy person .and works with you directly and goes the 100 yards for her customer at time of problem resolving fast paste and wonderfull person she deserves the best and company owner management to give her appreciation and prize .so deficult to find humans like Maria. You keep her cause loosing some one like that you won't find again God bless her .as a customer I'm so pleased thankfully to have her as my assistant on my problems with my insurance needs .
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February 2023 by Jennifer Hansen-Romero
Professional, extensive knowledge and information, bright, cheerful and compassionate staff! They always know their customers as they walk through the door!
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February 2023 by Rebecca E. Dupuis
Greatest agency in the area…amazing customer service and responsiveness. Highly recommend!
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October 2022 by Cooking With Forest Brown
Best costumer service. Friendly staff and ? satisfied. I am honestly grateful for everything they have done for me. I recently had a car incident and they we’re very helpful.
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September 2022 by Jack Kurtz
No one likes to buy insurance, but since we all have to you might as well use the best agents. There are none better than Al and Diane. They really work for your best interests. They insure you for the things you need and don't sell you insurance for things you don't. They also keep tabs on a regular basis and inform you of any changes that you might consider making to your policies. On annual reviews, they have even made suggestions that lowered my costs. it just doesn't get any better than this if you need insurance
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September 2022 by Kiley Finch
We started working with Diane, Maria, Deanna, Jen, and Al Chen at State Farm when we moved to California. We've stuck with them through changing insurance needs and two subsequent moves across the state! They remember the name of every new client and always treat you like a family friend. Personal attention from the team is backed up by help from State Farm evenings and weekends, and the rates have always been neck and neck with the carriers that advertise price first and service second. Our ten year "anniversary" as customers is just around the corner, and we couldn't be happier we lucked into landing so close to their office when we first got here.
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August 2022 by Juanita Villafuerte (iBeDaMoBeTTaH1)
ABSOLUTELY HEAVENLY SERVICE!!!!! Through multiple vehicle changes, a renters policy, various claims and life changes this group has walked me through the best way to use and apply the mandatory and necessary coverage to avoid legal complications and financial ruin. I know they have many policyholders to serve and I dont have multimillion dollar policies but with their consistent involvement and guidance they make me feel like i am the only one in their portfolio and that i do have multimillion dollar policies. My insurance office is as much an asset as the policies they assist me with. Always saving me a dollar while improving my coverage they are a mandatory tool in my toolbox of adulthood.
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July 2022 by Judith Z.
These people are the best. Honest, professional, helpful. I've been a State Farm customer for over 25 years, about 20 years with Al Chen. Totally reliable. Have always received the best customer service, quick replies, personal attention. If I have any questions, Al and Maria are prompt to answer. Prices are very reasonable. They are there to help you if you have an accident or need them to just explain something. I recommend Al Chen and his excellent staff 100%.
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June 2022 by Rkp N.
Just wanted to pay a compliment to Maria Friis at State Farm in Hercules, CA. After paying my premium, she contacts me, for other details about my Ford Mustang, so she can try and get an even better price. I call that going above and beyond. Definitely would recommend. Thanks Maria !
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May 2022 by tina tang
Al Chen and his team provides excellent services, handles the request with professional attitudes, great with follow ups.
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April 2022 by Angela Treas
Al Chen’s office has taken care of all my coverage needs for many years. The staff is truly like family to me! Al, Diane, Maria & Jenny go above and beyond to make sure I am always getting the best possible rates and ALL the discounts!I have dealt closest with agent Maria Friis, who is hands down the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is just one of the many reasons I remain a loyal State Farm customer. Maria, you ROCK!
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April 2022 by Thomas Finch
We started working with Diane, Maria, Deanna, Jen, and Al Chen at State Farm when we moved to California. We've stuck with them through changing insurance needs and two subsequent moves across the state! They remember the name of every new client and always treat you like a family friend. Personal attention from the team is backed up by help from State Farm evenings and weekends, and the rates have always been neck and neck with the carriers that advertise price first and service second. Our ten year "anniversary" as customers is just around the corner, and we couldn't be happier we lucked into landing so close to their office when we first got here.
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April 2022 by Ana Garcia
This location has sweetest agent you could ever find! Maria and Diane will go above and beyond you answer all your questions and help you. Ill never go to anyone else.
