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March 2024 by Becky Bashaw
Very quick, we were in and out in less than 20 minutes.
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March 2024 by Frank Robles
Satisfied with the service
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March 2024 by Susy Rivera
Good and fast service.
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March 2024 by Robert Fallsjr
The crew was professional, fun and lively. I’ll definitely be going back there with not only my vehicle but my wife’s and checking with my company to see if we can get a corporate account and have our fleet go through them (Valvoline Instant Oil Change) in Hemet CA
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December 2023 by DGAF Kween
I work on all my vehicles and can easily change my oil at home, but I religiously go here for all my vehicles!!! I enjoy the staff and interaction. Will continue to go and hope they continue with good coupons for all their services ??
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December 2023 by Felipe Garcia
Friendly people. But WAYYY Over priced. I will do it myself. I did not know 4 qts oil and a filter cost $80. Not including labor.
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December 2023 by S.Immaculate08
Serious customer service issues here.No welcome greeting whatsoever, no good morning, no how are you, no welcome!, just business—ok fine. It’s the Monday after a holiday wknd, I get it.I always bring my own oil & filter and off the bat they have the nerve to tell me I have the ‘wrong oil’.Yea I’ve owned this car for 3+ years and have had countless oil changes due to my never ending commutes and trust me when I say, I know what kind of oil my car takes.Still, they insist it’s the ‘wrong oil’ and cannot make the oil change. I insisted back, It’s not the wrong oil, I have an entire history with VIOC glaring back at her on her comp screen, trust me, I know what I’m doing, dear. Finally a supervisor or manager got involved and ‘ok’d’ it.But It wasn’t the ignorance of the staff that got me peeved, it was the tone. She didn’t ask, “are you sure you have the right oil?” instead made a declaration that “You have the wrong oil”.Goes to show good hiring and training are a thing of the past, and are on full display here at VIOC Hemet?? good job guys.
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December 2023 by Cody Castro
Very professional and quick most definitely will be back. Keep up the good work.
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November 2023 by Matilda D’Hum xoxo
I was overwhelmed at the speed and professionalism there. The youngman who entered my info explained everything that could benefit my car…no ones ever gone through thst much info.! I was glad to here it all. so much detail and i love that!
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October 2023 by Donald Lerch
Have not been there for a year. Inspection always has a light burnt out. Always 20.00. I say no and check it and it works. 4 times this happened. Tires rotated and hubcaps were put back on wrong. Can see underneath the hood from behind the wheel through the small crack at bottom and saw person checking oil and turning dip stick upside down and wiping out at full line. Went home and let car seat an hour check my oil and one quart low. Happened more than once. You people giving this con shop five stars are not paying attention. Put last four numbers of as numbers on oil filter and check when l got home and still same oil filter there. They took it off and held in the air as if reading part number and put it back on. Saw all this with my own eyes
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October 2023 by Luis Gonzalez
I've had 2 bad experiences here, 1st they forgot to tighten the oil pan drain bolt. 2nd they gave me attitude when I ask them to check a leak. And 1 more thing I almost forgot, they were trying to sell me a cabin air filter that my 1997 camry does not have. If you get your oil changed at these places, I would advice to recheck the work done. Other than that if you have no time to do the maintenance on the vehicles, it's not a bad place.
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September 2023 by America Lopez
Horrible experience, took 2 hrs to get my 2023 nissan sentra serviced,rep didn't know how many quarts of oil to use,they need to close this store down and take menifee store and murrietta store as an example, horrible service
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August 2023 by Samantha Monkhouse
Excellent customer service & care. It’s hot, we were in a pinch, and they absolutely saved us. Can’t recommend this location or the employees enough. Cheaper than any other place near here too. 5 stars all around. Thank you guys for getting us back on the road.Service: Transmission
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August 2023 by Miss Holmes
Rafael, Joshau, and Isacc were fabulous. They performed an oil change that I was charged for at Ramona Tire in Hemet yesterday that Ramona Tire did not actually do. They helped me document this. Their kindness and professionalism made up for the previous day where I was treated so badly. They had smiles on their faces and were happy to help me.Services: Steering & suspension repair
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August 2023 by Ty Miller
Normally very quick & efficient. This time when they started having computer issues in Bay 3 ....seemed to get nervous on how to fix. However I will give them another chance