-
November 2023 by Nicholas Clark
Have to say these guys are really fast, they got my Jeep in diagnosed quick.Super nice people I will definitely be bringing business back to them!
-
November 2023 by Philip Carlson
I have been a customer of this Romana tire center for years but this place has gone down hill in customer service giving out false info trying to up sell items you don't need and trying to make you belive you have problems with your car you don't have. And even taking pictures of items that are not on your car. Sorry to say I will never return to this service center and will caution others from going to this store.
-
October 2023 by Barbara Jeter
When I walked in I received a friendly greeting from K. DO. After writing up my order, my car was worked on immediately. I loved that I didn't need an appointment to get help right away.
-
October 2023 by Candice Estes
The employees are knowledgeable and kind. They are also honest which is so important. When I brought my car in they diagnosed it, and when they found it had an issue they couldn’t take care of, they did not charge me for diagnosing my car, which is so awesome since this year has been a rough year for us. My husband and I really appreciate their great service and integrity.
-
October 2023 by Mina Martinez
Greeted by Friendly customer service representative, adjusted my appointment for me. They gave me a detailed description of issues with vehicle did not try to sell me anything, told me what was able to wait to be worked on (I already had an idea of issues). No complaints so far, my car is running smoothly. Will definitely go back if I need to.
-
September 2023 by Chris
I needed tires & dealt with Ozzie. I had suspension issues & was given options. I also had my front brakes redone. The work was done on time & per the estimate. Ozzie and everyone I dealt with were professional, courteous and polite. I was referred to Ramona Tire and plan to continue to do business with them. It was a very positive experience.
-
August 2023 by Chris Fantana
Went this past Saturday to have my brothers vehicle in for service and was amazed in how fast the service. The manager was so professional and direct in the vehicle needs. The prices are very reasonable and will definitely bring back my personal vehicle for service. Hands down the best shop I’ve been in a while.
-
August 2023 by Rajy Eleas
Very disappointed with The new ownership of this place After being a loyal customer For 13 years. I have purchased a lifetime warranty on my brakes. And I went to change the pads when I was told that it would be a little under $500 for labor where in reality, it should have been free. Not long ago I went there for an oil. Not very long ago I went there for an oil change And it was more expensive than the dealer itself. I will not return. I did not feel important at all today new staff are not personable at all.
-
August 2023 by Deb Hawkins
DO NOT GO HERE! If I could give NEGATIVE STARS I WOULD! This place is faulty as hell. I walked in and explained that I don’t know much about cars but my wheel won’t move. The man in the front, short dude with black hair in a bun told me there was nothing he could do and he didn’t know the issue, he never even asked me the year make and model! The tow truck driver that towed my car in was nice enough to simply pop the hood and realize that the timing belt is loose and needs to be replaced. We walked back in to RAMONA TIRE and explained to the man what it was an he says they don’t have the part IMMEDIATELY. Again he still doesn’t know the year make or model of the car. He just didn’t want to fix it! PLEASE DO NOT TRUST THESE PEOPLE WITH YOUR CAR!
-
August 2023 by DJ PRIM3
Went here for an alignment and was refused service because my car was too low, which was understandable. I asked how high the car needed to be because I could raise the hight. He pointed at an SUV and said "That high." Then I asked for a recommendation of where to go and instead of a helpful answer I was told that he doesn't go anywhere else and to call around.
-
August 2023 by Yesi
I went this morning took my vehicle for a oil change and tire rotation . Soon I enter lobby ozzy the mgr greet me knowledge me . I only had $60 for my oil change he help out by adjust price $60. I will return soon again for my next oil changefor all my services needs thank you so much.
-
August 2023 by Silvia De La Rosa
I’ve came here before a few times they were usually quick and friendly. Today my experience was not like that. I had people eating from a fruit truck prior to helping me and it took forever 45mins to get a tire patched. I could have gone to O tires down the road on esplanade and I could have gotten all 4 tires patched and rotated in the same amount of time. My experience was horrible and the guy checking me was the least companionate he seemed like I was a bother and like he was doing me a favor. I’m paying for the service. I will make sure to tell my friends and family not to go there anymore and I myself will not be returning. I had to put one star to allow me to submit this but it doesn’t even deserve that.
-
July 2023 by Craig Heaps
The tires were fairly priced and the technician did a competent job, but I was really upset at check out. I was told that the tires had a 70,000 mile warranty. I was getting a set of four. However, there was a $40.00 plus charge for each tire to pay for warranty service if there is a tire issue. In other words, they sold me the tire and installed it, but they don’t want to have any responsibility for the product. If the tire is faulty, I can’t go back to them, I have to reach out straight to Goodyear. How would I even do that? Never had this happen. Imagine if they charge everyone $40.00 for warranty on tires that are back by a manufacturers warranty anyway. If they sell 50 tires a day, 6 days a week,…….that’s an extra $2,000 per day, $12,000 per week and $600,000 per year. Wow, what a racket. They should at least explain everything they are charging up front and not bury it at the bottom of the ticket! Liked the service, hated the deception. Just read everything on the estimate and bill.
-
July 2023 by Yesenia C.
I took my vehicle in to get a vehicle safety inspection and the manager ozzy was sensational with the customer service. Not really over selling me but being direct with my vehicle concerns. Not only did he give a good review of my vehicle but also gave me the best price. I will return soon for all my services thank you so much and very friendly staff.
-
July 2023 by Clifford M.
Yes, thank you for the wonderful price the wonderful service and the expediency and getting my tire back on to me.
