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November 2023 by Azucar C.
The personnel who work at this location are rude, inhumane and heartless do not care if the patient is fasting. My auntie has stage 4 cancer had an appointment for her husband with dementia on Wednesday, 11/15. She was bit late, 30 minutes to be exact. She explained the situation to the personnel and begged to be seen. No one absolutely no one care or listen to her. A 89 year old man with dementia and fasting should not wait to be seen. That is not acceptable.She is not computer savvy nor owns a mobile phone. I am the niece that lives 120 miles away scheduled the appointment for her husband. Very disappointed she was turned away and on top it being yield by the supervisor and a phlebotomist. A kind patient waiting to be seen overheard the situation and give up her own appointment. The supervisor and the phlebotomist continue to be mean and rude to my auntie. They could not believe a patient would give up her own appointment. That is human kindness!Not the Quest Diagnostics personnel that work at this location should not be in this business nor pretend to help people's health. Hope someone from management will contact me.
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November 2023 by Melinda Rioslopez
Horrible service, doesn’t matter if you have an appointment. Then have the nerve to be rude when you ask how much longer. Never again
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November 2023 by Jeff G.
Every time I use quest for my blood work, they are polite and efficient They tell me what they are doing I have used both locations, on Stetson and on Latham Their new appointment system is terrible
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October 2023 by Angie Garcia
My mother in law(74) Had to return her 24hr(sample) The assistant there was really rude and in bad mood told her she had to make an appointment. So I helped my mother in law get a walk in appt. She was#3 It went from 8am to 11:45 in between that time I asked the assistant again when she came out, what was the wait time again and she almost yelled at me, In a rudely mood she answered," she's still #3 we'll call her when we're ready. I didn't want to loose my cool because it would of been my mother in law suffering the consequences. So she got called at 11:45 not even to go inside the facility.Just to literally from the door took the sample and told her that was it. Are you kidding me?! That's how they treat the elders! People need to get fired. Hired people that do want to work and appreciate having a job this days .
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August 2023 by Janae F.
Horrible service, why would you schedule an appointment at the time of lunch and have me sitting around waiting for an hour
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August 2023 by John Fox
This place is a nightmare. Most chaotic unorganized medical facility I ever experienced. Lots of senior citizens being treated with disrespect.
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July 2023 by Dobbie O
Nice people, fast with appointment, always get a vein 1st try. Always clean, thank you!
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June 2023 by thomas Granville
This place is a disaster! System was down when I came there! The lady was in a hurry to do draw my blood! I haven't received my test results and it's been a week! I also had to wait to drop a specimen off! There has never been a wait for that. You should just be able to put it in a drop box but they don't have one! I'm going elsewhere next time.
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June 2023 by El Kaiser
The girls that work here were so nice to me today. They really worked hard to clear all of the extra people out. Very friendly. Very nice.
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June 2023 by Mike b
Don’t like that they don’t have a receptionist if you have a question. Don’t like that the worker seem like she was annoyed because my doctor office didn’t have the lab work form sent over
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May 2023 by Parama Prakriti Pramanick
Staff was good. I had to get blood drawn from my 2 year old and all the staffs were cooperative. Thank you for that.My dissatisfaction is regarding the availability of quiggles which quest proudly advertise on their web page.I called customer care ahead of time to confirm if available in this particular location the lady on the other end assured me saying it’s available on all locations of quest diagnostic centres.But NO. The lady did go to look for it but could not find. I was not happy. And the one star that i have given is because of the staff. They were nice.
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March 2023 by Stella D.
Had a 10:30am appointment and when I went to register, I was told that there was no record and would I like to schedule for n 11:30 appointment. I had a confirmation and yet had to make another appointment for 11:30. I wired until 12:00 to get lab work. Why do they schedule appointments if they can't keep them?Their excuse is " we are running behind schedule " An 87 yr old waited forever to have lab work. People that age should not have to wait that long.
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December 2022 by Joey Ackley
What a clown show.We just came in to ask a question and the office is just a glass box with a security door. They want you to use a digital pad for everything and 1 of the 2 wasn't even working.All the people in the waiting room were loudly protesting the absurdity of it all.Classic Hemet BSStaff was great
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December 2022 by Stefanie Edwards
Always a pleasure to have to visit. Easy check-in, clean & spacious waiting area, able to get a same day appt, taken to the back after barely 5min, very friendly and knowledgeable staff. Phlebotomists are fantastic!
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October 2022 by G H (Gigi15)
As you arrive, Large parking. Must wear Mask. You go in & use the Self-Serve kiosk to log in (so to say) b4 your appt time, use ID, Insurance card, etc. You go Sit. You'll get called in for bloodwork. Very nice staff. Pretty decently quick in & out.
