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March 2024 by Nahoma Rangel
I used this establishment thru my car company, Nissan Peddar and I will tell you they may get busy but when your turn comes up the car options are plenty and clean , smiles and courteous. Great offers too.
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March 2024 by Brandon & Elizabeth Harris
The guy is nice, can't tell of he's lying to me or not about their inventory. Says that most of his vehicles are for Uber rentals, not sure what this means. I'm a Presidents Circle member and they had no cars the size I reserved, he said as a member I get a free upgrade to the next class, where they only had an electric vehicle. I walked into this place wanting anything but an electric vehicle. He said that's all he had and I would need to pay extra to go to the next class up for a bigger SUV.All I wanted was a gas car, which is what I paid for! He was not accommodating at all and the selection was horrendous.Do not go here.
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March 2024 by narayansandeep92
I have been renting from them for 6 months with no issues until i returned a 2023 ford that I was renting this week. They gave me a car with a broken sun visor which I didn't notice until I needed to use it when I was about 200 miles from the location. Returned the car two weeks later to be charged an extra $457 for a broken sun visor that was already broken when given to me. I was about to go back on monday to rent another car for a couple months more but that wont happen. most likely wont rent from them again. 3 stars for great customer service but that damage was done by a previous customer. I rent from you for 6 months straight and give you over $15k with no issues you would think I would get the benefit of doubt. They need to check their cars more throroughly during inspection is what I would recommend in the future because that isnt my job to do and if I dont look properly the $457 bogus charge is passed onto me.
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January 2024 by Jelani Wilkins
Came in dec 2To pick up car for uber platform and did not get a car told to come back next day tried to call but no way to contact that rental place in hemit
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December 2023 by Tina Hoffman
I've had a reservation for months. Today when I went to pick it up. I was told they had no cars. That I would have to wait 2 1/2 to 3 hours. Went to AVIS and they had one available right away. What's up Hertz????
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December 2023 by christy klein
Last trip in was quick for rental & return. Car performed great & got better than expected gas milage. Overall good experience.
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September 2023 by Joshua Lovely
I rented a vehicle for three months from them and the corporate office screwed up the weekly charges! They are now trying to collect over $1200 of payments they messed up on and charged my card without authorization 6 weeks later taken my rent money!! I made the claim with my bank and I don't suggest ever using Hertz as they messed up the billing and now want me to come up with 3 months of late fees they messed up on not me!!!Jake is awesome though he gets 5 stars!!
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August 2023 by Jeremy Hoy
Completely under staffed at this location!!! However Jake who was working the counter this morning was awesome!! Jake is worth 5 stars, but because I waited in line for an hour and 15 minutes, I’ll split the stars.
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August 2023 by Rosita Fualau
They have 3 people waiting in lobby during regular business hours. No service to check on the people waiting which means it’s going to take a long time
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August 2023 by Nathan James
Horribly understaffed! Plan on waiting upwards of 45 mins to get service here. Shame on the corporation for allowing this.
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July 2023 by Rosemarie S.
I reserved and paid for my vehicle a month in advance and during the time of pick up it took almost 2hours to get in my car. I WAS LIVID. Their excuse was they were short staffed. I will NEVER go to that particular location again and give them my business.
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June 2023 by Super Jump
They cancel my reservation 30 minutes before. I asked to talk to the manager and they put me on hold for over 20 minutes and they never answered me. I callFrom another phone and the manager answered me right away. Worse service.
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June 2023 by Anthony W.
employees workin slow motion. took me 3 hours to get a car and there was two People in line
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June 2023 by Ramon G.
Got there with no emplyee at the counter. People there waiting for hours. 20 min. later a sole employee mans the counter. 15 min. later he says he is going to look for the other employee. My wife finds this "lost" employee outside and tells him that we have a reservation from our insurance. He then tells her that he could give more information after she gets in the approx. 2 hour line, but still we may not get a car. We wait a half hour and then we ask if we come tomorrow will we get a car? He replies, that he can't tell us that we may still not get a car. We left shortly after that. We reserved with another car rental company through our insurance and the other company quickly contacted us and guaranteed a car for us. I honestly thought that Hertz in Hemet was better than this. This office is honestly a very sad case.
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June 2023 by J. Y
Jake is awesome, Company needs to work on their structure, but I know Jake is a great asset for them, since he was at the lake Elsinore location right at the beginning of covid he always went above and beyond, he is the man to get things resolved, thank you Jake!!! You make a difference for this company thank you!!!
