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November 2023 by Chad L.
Horrible customer service. Buys Beware!! Scheduled an appointment, I even messaged them prior to leaving Murrieta. The reply from Halle Smith your vehicle is here and we will see you when you get here safe travels!!37 mins later when I arrive they somehow sold the vehicle that I scheduled a test drive, and try to convince me to look at one that was 2,000 more! I informed Halle that what they did was poor business and shady to message customers to come in and the vehicle ain't even there!! Her response "I'm truly sorry to hear about your experience. It was never our intention to mislead you. I understand how frustrating it must have been to make the trip and find out the vehicle was sold. I'll make sure your feedback is heard by our team as we strive to improve our communication and customer service. Thank you for bringing this to our attention".
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November 2023 by Briseida C.
Very friendly staff, best prices for trucks. We went to several Ram dealerships and we got the best deal here. Lima made it really easy and fast for us. He took care of us and threw in a few extra perks. We will be returning to get all of car services here.
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November 2023 by Jeff O.
Beware, Hemet Chrysler Dodge Ram have a pattern of advertising a great price, however, when you get there they advise you they have multiple "add ons" that increase the price by thousands. I recently bought a certified preowned 2023 Dodge Charger which was advertised for $21,725. I spoke with the dealership several times prior to driving there and they said nothing about any add-ons and further stated they were open to negotiate further. Upon arrival, after a test drive and talking with the salesman, the manager came out and advised the car had "add-ons" that could not be removed (nitrofill tire protection, wheel locks, upgraded KARR alarm, GPS, and paint protection) and refused to negotiate or remove them. The price increased to $25,210 after all the additions. I read other reviews that say the same thing and it appears to be a pattern. I tried to negotiate in good faith but in the end paid extra because my son loved the car and I love him. The vehicle itself has been good so far although I noticed a couple items listed in the ad (blind spot monitor, red calipers) that were not on the vehicle. I would NOT recommend using this dealership to anyone. They bait and switch you and are not reputable.
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November 2023 by Lee L.
Lima and the team served us well, very laid back and relaxing but at the same time knows how to do business. We paid the aftermarket's because of how well he explained them. We are happy and satisfied with the way everything went. Thank you Lima for showing us why "Peddar is Better" because it really is.
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November 2023 by ahmed alhayali
It wasn't good experience specially dealing with finance after purchasing the vehicles didn't get a copy of the documents I signed because the finance manager forgot to provide them for me besides didn't answer my calls anymore to ask for few questions. After he said he will email them to me.
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November 2023 by Julie R.
Just bought another car from Hemet Chrysler Dodge Jeep Ram. As always, the service was exceptional. Our sales team, Nate and Lima were great and very patient with us through the process. We will be back in the future for our next car. Thank you!
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October 2023 by John Muha
We were treated exceptionally well. Like family from the salesman Gary, to the Sales Manager and Finance Manager. Gary helped find the exact truck we wanted, stayed until after closing to finish the deal then he drove to our house so He could deliver the vehicle and get my cosigner's signature. We have never been so pleased. Thank you for a wonderful buying experience.Please let everyone know we are very pleased
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October 2023 by Edgar Robles
I had a great experience at this dealership! I had visited several dealerships in the past and Hemet Chrysler Jeep Ram was by far the best! Not only are their prices lower than most dealerships, the staff member that helped me was great. Thank you Chad for helping me find the Jeep I was looking for and for being so down to earth. Well worth the drive down from San Diego.
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October 2023 by j o
Bait and switch. After looking at past reviews not surprising should have checked beforehand. This is the second time with this dealership, first time it suddenly dissappear so I thought I was mistaken. The second time I took a picture of the screen before I did anything else. Reached out and of course truck is 79k before any fees or taxes. Personel was friendly, but no thanks. Would not honor price so before you go make sure your price is their price.
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October 2023 by Jose Galvan
It was a wonderful visit, I had Jonny help me instantly and he was so welcoming!! Made my purchase comforting and easy! Didn't feel any sense of stress one bit my whole time! And the process was way faster than expected!! And I left happy with my new 2023 Dodge challenger!!
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October 2023 by Neil L.
I received an offer to sell a car as my father past away in August I live in Anaheim the offer on line was $2215 I drove to the dealer and after looking at car they gave me an offer of $1775. I called mom and she agreed to it so my wife drove her here as ND then he used excuse that the offer was retail and now would only pay $1275 good Ole bait and switch. WE would have taken that if it was offered up front however not this way. The GM came to us no help!Stay away from this guys if I had te I would go to the local news as this is no way to treat a 80 year old that just lost her husband of 60 years
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October 2023 by Amber K.
I want to take a moment to thank Rigo over at this jeep dealership. He has really gone above and beyond to help my husband and I with our jeep. Our warranty contract was written up incorrectly and he really worked hard to help us and get this situation handled. Thank you Rigo for your hard work and extra help when it came to our vehicle. Everyone else was so quick to pass us off to someone else who couldn't help, Rigo buckled down and got us answers and made things right. Thanks again Rigo & hemet jeep !!
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September 2023 by Reggie P.
Paint protection package...You always wonder if it is worth it...Very glad I got it! I drove through some construction stuff and could not get it off!!! Kasandra got me in quick and fixed my car! Very happy with the result and service.
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September 2023 by Brad T.
This was ny second trip to Hemet to pick up another Ram TRX, i had a 2022 and now a 2023! The 450 mile trip one way is well worth it to do business with a dealership such as this!The main reason for the 5 star review (other than the great deal) was i had the pleasure of having Chad Norton as my Sales Manager. His work ethics are second to NONE! He has always gone over and above to keep me updated on the status of my vehicle inbound and made it happen to arrive on the only day i pre-schedled off over a month in advance to be able to pick it up from a hectic 7 day a week work schedule.Definitely worth doing business with Hemet CDJR if you're within a 500 mile radius of them but be sure to ask specifically for Chad Norton when you do!
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September 2023 by Shanae Ganther
I took my 2023 Jeep Wrangler in for a maintenance oil change and they kept my vehicle over 10 days. I was not called or updated on the status. I had to call five plus times and it was difficult speaking with someone that could actually help me information regarding the status of my vehicle. Finally, when I picked up my vehicle, it was very dirty and was not washed...I need leave reviews but I was absolutely not happy with the service given. Will find another location in the future.
