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December 2023 by Outside Socks
Wifey stayed here for business and asked the front desk to call her a taxi. The moron at the front desk had no idea how to call a taxi and told her to use a ride app. Honestly? Are you kidding me? What kind of redneck backwater is this town? How does a hotel professional not know how to call a taxi for a guest? If you can't handle the basics of hotel guest service, you are in the wrong job. ?
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November 2023 by Joann Johnson
Attended a funeral for my father in law and needed a disabled room for mother in law and they made sure everything was perfect for her and us. very nice and helpful along with while being checked in the young lady asked the reason for our stay and when we told her she went above and beyond to make sure we had many comforts and acknowledged our sadness with warm thoughts. Thank You for the acts of kindness I wish I would have gotten her name.Rooms: very clean and comfortable
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November 2023 by Vanessa
Our stay was great and our room was clean and very updated. Very nice hotel inside and out. The customer service was great from beginning to end.
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November 2023 by Rosa Jensen
We gathered for an insurance meeting there & they didn't even have the courtesy to serve coffee during our meeting or bottles of water the water they had was disgusting it must have been tap yucky tasting. We did not use the hotel rooms only their business meeting room for an insurance
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October 2023 by Medra Pattillo
The Accommodations were clean and comfortable and the staff was friendly and helpful. The breakfast was very good and we had a pleasant stay. Definitely would recommend. Best hotel in Henet hands down. I would not stay anywhere else!Rooms: Rooms are clean and comfortable.Safety: The side doors are secured at night and the area is quietWalkability: Shopping center right across the street.Food & drinks: Within waking distance of several great dining establishmentas
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September 2023 by Donna Knight
The pool area was so nice and peaceful very clean, the jacuzzi is what I needed, was awesome and relaxing,Rooms: Comfortable and nice and clean and alot of room,Nearby activities: Close to almost everything you could want and needFood & drinks: Breakfast is awesome and a wide variety of drinks and the coffee ☕ is excellent
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September 2023 by Coco A.
First off, the employees are great and my review has nothing to do with them whatsoever. However, I have several complaints. My car was broken into overnight and several things were taken. I wasn't able to get into my house when returning home because the thieves stole my gate opener. Probably some desperate tweakers. They also stole a very expensive portable charger. At the end of the day, after paying nearly $500 between the nightly rate and the $250 deposit, it's not worth it to stay here. HORRIBLE area. And the very least the BILLION DOLLAR Hilton empire can do is have security 24/7, not just until 3am like is that a joke?On top of that, there's no Smart TV's in the rooms. There's no option to sign into Netflix or anything. Turning the tv on and discovering that only standard cable is available had me feeling like I took a time-machine back 2005. Very disappointing and a huge rip off when it comes to the TV's. What's most offending is that the TV's ARE smart TV's, they've just been programmed to only have cable on them.
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September 2023 by Ama
Kristen at the front desk was amazing and gave exceptional customer service in spite of it being very busy. The rooms were clean and nice I would definitely recommend.
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September 2023 by Dave Nordquist
I work as a firefighting helicopter pilot on Cal Fire contracts. After spending all day at the Hemet Ryan airport it is so nice to come home to this hotel. The staff, the rooms, the food are all top notch! Everything is clean and everyone is very helpful!!
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August 2023 by Charlotte B.
I'm only leaving 1 star as I can not leave zero stars. This location has some of the worst customer service I have ever seen.We stayed here at the Hampton inn and suites about 3 weeks ago spent $200 for 1 night thinking that we would get a nice hotel. Around 2 am someone pulled the fire alarm and woke up the whole building not knowing what was going on we woke and dressed and tried to evacuate the room and building. We were told by the security officer to go back into our room and stay put not knowing if there was a fire in the building. We were on the 3rd floor so had there been a fire we would have been in jeopardy. It took about an hour for us to be able to leave our room. Long story short some of Hemet's finest homeless got into the building and was running around naked pulling the alarm and screaming through out the hallways. We were not able to return to sleep due to all the noise and commotion. Upon check out we asked for our room to be discounted some as we never really got to sleep in it and we were told we would have to speak to the manager Georgina who was not on site at that time.We have tried to call this manager for the last 3 weeks left voice mails and messages with the desk person who claims to give them to her. With no avail we have not been able to get a phone call back nor have we gotten any credit back from our stay there.Long story short this hotel l isn't the best choice in Hemet. They do not care how their customers stay is all they care about is getting your money. We will not stay at this hotel again for sure.
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August 2023 by Dave N.
I work as a firefighting helicopter pilot on Cal Fire contracts. After spending all day at the Hemet Ryan airport it is so nice to come home to this hotel. The staff, the rooms, the food are all top notch! Everything is clean and everyone is very helpful!!
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August 2023 by victoria rosen
Very pleased with this hotel. Was there for 6 nights and everyone I encountered was very nice. It was very clean from the lobby to the rooms. My only issue was the bed was a little firm. Other than that everything was great.Rooms: Room was spacious and clean. Beds were a little firm for me and I did have some issues with the thermostat. However maintence hopped on that very quickly.
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July 2023 by Natalie Edgmond
This property is very nice and clean! Well kept. Service was great!
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July 2023 by Kathy Bignell
Our room was spotless. The service was amazing. The only reason for the four star is the bed was miserably uncomfortable. However, I would stay there again. I'll just take a foam pad to add to the bedRooms: The room was absolutely spotless. The reason we chose to stay there was that we had heard that Hampton inn had very comfortable beds. It is my understanding that when they remodeled the comfortable beds are no longer there. If you like a really hard bed then you will be fine.Noteworthy details: We were only there for 2 days to visit a family member. I have heard negative remarks about the staff but I found them to be kind and efficient and very welcoming. Possibly if you treat a person kindly they will reciprocate. I would recommend Hampton inn in Hemet.
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June 2023 by Chris G
Not very swag. They gave us the wrong room number on our card holder initially but we were able to find our room on our own. Then we come back and find that all of our keys have been disabled! We had to go back down to the front desk and get new keys from them. Additionally they charge a $250 deposit on top of the initial cost of the room though you get the deposit back if there is nothing wrong with the room when you leave. I would recommend taking pictures of anything wrong with the rooms (because there are a lot of stains and nicks here and there) in case they try to say you did any of those things.
