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November 2023 by Lisa Ferguson
I recently purchased a vehicle from Gosch Ford Hemet and I worked with Matt Lester. The process was seamless and enjoyable. Matt is very knowledgeable, friendly and very service oriented. I would recommend him to anyone interested in buying a vehicle.
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November 2023 by Candice Soriano
Roger is the absolute best service advisor! He has taken care of both my vehicles for years! So professional and helpful. If I could give him 10 stars I would!
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November 2023 by G Strutz
Chris at Gosh Ford Hemet deserves all the praise! He listened to my preferences and sold me a Mustang that was a perfect match for what I had in mind. His expertise and exceptional service truly made the entire car-buying experience amazing. I can't recommend Chris and Gosh Ford Hemet enough for their outstanding customer service."
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October 2023 by Daniel W.
Terribly frustrating experience. I was calling around various dealerships about a Ford Maverick as an extra car for my mom. Most Southern CA dealers are marking these up pretty considerably, mostly defeating the idea of it being an economically priced truck with good mpg.At first, I was pleasantly surprised when I spoke to Matt at Gosch who told me they don't do markups but do have a single $2800 dealer package addon that is required. His words were, "we don't charge you for air". I told him I was over an hour away from Hemet so he said we could work all the numbers in advance to streamline it when I get there. He sends me the price breakdown via text which had way more dealer options than the single package he told me about (such as a $4k extended warranty). I responded and asked to remove the extra stuff we didn't talk about and he just ignored me. Literally no response. Tried calling him, nothing. Tried his cell phone, sent to voicemail. The next day he texts me saying he's sorry, they sold the truck to someone else. Wow. I was over it. Then a couple days passes and I get a call from Melanie telling me they have 2 more XL models including the hybrid available. I couldn't answer she called so she left a voicemail and she also sent a follow up email. I tried calling her back, no answer. I responded to her email no answer. Tried calling her again the next day, no answer. So I end up just calling the sales dept to speak with anyone and it so happens to be Melanie. She apologizes and basically says she was busy and was just shit to check her email. I go over with her what I was looking for and she places me on hold for nearly 10min. Finally someone picks up and it's an entirely different guy, who's name currently escapes me. I speak with him and go over everything again. He tells me that they DO markups on the Maverick despite what I was told and wasn't sure why I was told that. He then says it was a misunderstanding because the truck Matt was pricing for me was a non hybrid (which wasn't what I asked for), which this guy said they still mark up but sometimes have more flexibility than the hybrid models. I let him know this was all get frustrating because it wasn't what I was told and I literally had text messages showing no markup. He told me he wants to try and do right by me so he was going to look into some things and call me back that day. Never calls me back. Seems like by do right, he meant just get off the call. Through my experience, this dealership was extremely disorganized and untrustworthy. I would have been even more frustrated had I drove more than an hour just for them to pull a bait and switch on the price. Their ability to communicate was abysmal. It seems with vehicles like the Maverick, which sells itself, the idea of customer service has left the building here. Take your business elsewhere.
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October 2023 by Amber Y.
Over the years I have purchased several vehicles, most dealerships make it an all day drawn out experience but GOSCH Ford in Hemet made it a really nice and easy process. Especially compared to the Temecula location which offers probably some of the more terrible service I've experienced at dealerships. I visited this location several times over the course of a few months waiting for a truck that worked for me. Finally I made the decision on what truck I wanted and went ahead with the purchase of a 2023 Hybrid Maverick. Chris not only spent the time over those several visits to answer questions each time I went but spent the extra time explaining and showing me what every button and feature is and how to maximize the potential it has. There truly isn't another salesman that I would purchase from again going forward his honest and nice attitude and care towards his customers shows. Big purchases are both scary and exciting and his dedication to not pressuring the buyers helps tremendously in making a purchase that truly works for the customer.
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October 2023 by Tristina German
My husband and I just now bought a brand new 2023 ford expedition. We knew what we were looking for before we got to the dealership. Once we pulled in “blue hat” Makary Awad was ready to help and assist us and helping us find the perfect car for us and he made sure we got the best deal. This has been the fastest process of being at a dealership thanks to his help. Thank you Makary!
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October 2023 by Melissa B.
Great experience with Alex Morales purchasing our 2023 Ford Bronco Badlands. No fuss, straight forward and quick. If your looking for a new or used car go here and ask for Alex Morales.
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October 2023 by Kristen S.
Called the dealer to see if a specific used truck was available to be seen. The salesman proceeded to tell me that the truck was available and in excellent condition so we confirmed we were on our way. Upon arrival Matt told us that the truck was in fact at their other dealer, which was 40 minutes away. Very disappointed in the professionalism and lack of communication after we drove all the way to the dealer when in fact the truck was closer to where we lived.
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September 2023 by Elmeta Baldwin
Thank you to Chris and Moises, they were so friendly and gave a very thorough explanation through each step of the process including finances and features about the car. They helped me get my payment to what I wanted and what was best. :)
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September 2023 by Melissa Luquias
Mak was very patient, polite, and informative. He took his time explaining options without being pushy! Brett was also great at explaining the flex buy program and worked hard to get me within the payment range I needed!
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September 2023 by 歐陽樂
Just got a Bronco Sport from Alex. He was very nice and patient, explained details well and super helpful in every way. We were very satisfied with his service. The dealership was very clean and decent, we felt very welcomed there. We highly recommend Gosch Ford Hemet.
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September 2023 by Rebekah Bautista
John Provience at the Gosch Dealership in hemet helped us out today and was great. Very helpful and respectful. Not pushy and let us decide without pressure what we wanted to do. Knowledgeable on specific questions asked and kind and patient throughout the entire car buying process. He’s Definitely a great asset to the Gosch dealership! Thanks for everything and providing us with a smooth and stress free experience!
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August 2023 by Alesha Tarantino
Thanks Dylan Darty from Gosch Hemet Ford for helping us buy our new 2023 Bronco Sport! The negotiation was seamless with zero haggling. They offered me a great price from the start so I didn’t feel like I was getting ripped off. The whole process was quick & painless which is unheard of when buying a car. He even personally delivered the car a few days later since it was a “surprise”. 5 Star Experiance, hands down!
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August 2023 by Luis V.
I bought a truck in 2020 and had a accident in April and ford doesn't have my part it's August and don't buy ford because they don't have parts for you trucks and no one wants to take responsibility for it ... nor ford credit or customer service or dealership.. once I get it back I'm going to Chevrolet.. it hurts that I will no longer be a ford fan.
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August 2023 by Alesha T.
Thanks Dylan Darty from Gosch Hemet Ford for helping us buy our new 2023 Bronco Sport! The negotiation was seamless with zero haggling. They offered me a great price from the start so I didn't feel like I was getting ripped off. The whole process was quick & painless which is unheard of when buying a car. He even personally delivered the car a few days later since it was a "surprise". 5 Star Experiance, hands down!
