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August 2023 by Kali Green
Lol I agree with these negative reviews. The customer service at this branch is terrible. From the manager all the way down.
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June 2023 by Eileen A.
I bank with citi bank and will be changing banks I've banked with different banks before and this is the worse bank ever I received a settlement and deposit it into my bank and a couple days later the blocked my account because they said it was a fake check and need to contact my lawyer which was fine with me and it wasn't fake so they released the investigation that had me so I went into the bank to pull out some money and the bank teller ask me why I got the check and where did I get the check I told her it wasn't any of her business which it isn't and she gave me my money and told me for and then told me next you need to call the bank to let them know I need to pull out a large amount of money out my bank account never ever have I heard such a thing
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April 2023 by Eleanor Palomino
I'm very happy with this French. The people are very polite very kind very attentive. And I appreciate that I'm sure glad. That I bank here. Have a great day everyone?
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January 2023 by Gregory Jones (Trapper9723)
I have been with Citi over 20 yrs started one merger then another great western. Home saving and loan etc they are a little to strict for my liked but have always take care of me
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January 2023 by Gregory Jones
I have been with Citi over 20 yrs started one merger then another great western. Home saving and loan etc they are a little to strict for my liked but have always take care of me
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November 2022 by Jien C.
My main problem with this bank is they never and I mean never answer the phone....I understand there are other customers who they are probably working with, but not ALL DAY. Another problem with Citibank is calling them direct. They ask your debit card number,which I don't have a debit card and don't want one. Then they want your account number, which I don't have...if you can't answer those questions, they want your social security number...keep in mind if you can't answer the robots questions, you aren't getting into anyone, when all I wanted when I called was information about the bank, savings, checking accounts, CD's. This is ridiculous, can't a person call for information without going through the third degree.
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November 2022 by manuel limon
Oh boy, where do I begin with this branch,showed up 30 minutes before closing time keep in mind it's the closes Citibank to me. I show up to cash a check from the insurance company that issued the check, a big-name company. first, the girl working her name is Karla or something like that she looks like she is about to die with no makeup and is not dressed professionally. whatever I proceeded to tell her I need to cash a check she dints even asked me for an ID or anything took the check to the back with some other girl working pretended to call someone and comes back says oh we can't cash this check its not valid.. ok so I called the company that issues the check they confirm the check is cleared and ready to be cashed or deposited. so I come back to talk to some guy that says his the manager he takes the check goes to the girls working and acted as if he asked them or call someone tells me oh we can't cash it today maybe come tomorrow. like WHO says that honestly, I should have filed a police report because I know they were racially profiling me. I NEVER WILL GO BACK. will be reporting them to the Better Business Bureau
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January 2022 by Rocsi Zane
This particular location is the most unprofessional branch I've ever visited with terrible customer service. Marissa and Marissa are both very rude and not at all helpful. They will waste your time and money.
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November 2021 by Bruce Western
My first day getting my debit card activated they froze my account with all my funds until a mailed verification code came in mail. I have kids, I can't put gas in my car for a week now!? 5hrs on the phone told me NOPE! Me and my needs are not important nor is holding my money without cause... Citi bank... More like Shiti bank
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October 2020 by Sergio V.
Not this branch but this bank is the worst I got a bill for $132 dollars on my tractor supply account / citybank .. for something I never bought !!! Thanks my credit score went down few point !!!! I cancel my card !! And any other accounts with this institution!
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July 2020 by Kesia E.
This is the absolute worst bank. The manager Ramon A. displayed horrible customer service. After four months of trying to open an account my partner finally went in to the branch. When my partner went in and asked for service she was denied service. She calmly asked for help and was threatened by the Manager. He used his physical presence to intimidate her. He then threatened to call security. We will make sure to contact the BBB and as well as the consumer protection agency. This is so upsetting and I will never bank with Citi Bank.
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July 2020 by Julie Cuppett
Not being open n both atms not dispensing any money ... having to go to another bank to get my money out n being charged $3.00 charge... not happy !
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March 2020 by Maria G
I want to give 5 stars because customer service was great Norma Garcia answered all my question and helped me with the whole process. Thank you Citibank team Hemet office.
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December 2019 by Walter Collins
Nice people work here always smiling
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November 2019 by William H.
Manuel was great. I opened a checking account and had specific questions pertaining to a promo, and he had the answers. Service was fast and friendly. He even laughed at my jokes. Now THATS going above and beyond. Too bad thats not my normal bank. I was in a different area at that time. I don't understand why they have bad reviews. Maybe bad day or can't make those people happy anyway even if you jump up and down for them.