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March 2024 by Alicia G.
Vicky you shouldn't be making fake profiles to justify your incompetent as a manager, this is not a place that welcomes Disabled Veterans. Daisy was the only one that was professional, and they like to keep your deposit
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March 2024 by David M.
The Best Western Plus, Diamond Valley Inn: By far the worst customer service I have experienced at a Best Western Plus. If you simply ask for a cup of coffee at this establishment after breakfast hours, the cleaning lady on duty, Juliet, will certainly make you feel as if you asked her to personally buy you a cup of coffee. After my wife asked Juliet if coffee was available, she looked at my wife incredulously, as if we are homeless and came in asking for some food. She then gathered herself and told my wife that ONLY coffee was available. My wife then asked me why this person had such an attitude with her. Juliet made it a point to walk up to my wife and to ask her what did she say, and rather than exercise customer service, she made it a point to make her personal points to my wife that she felt that she hadn't been rude. My wife told her she didn't want to speak to her and so the cleaning lady left to then bring back her cleaning lady friends so they could gossip in the corner about my wife in Spanish. The manager Vicki was of no help, simply saying that she could not picture Juliet or the other cleaning ladies acting in this manner. Vicky in all her back woods glory of illustrating incompetence at its finest claims she CAN see my wife on the motels camera footage, but she CANNOT see her own employees in this same camera footage approaching my wife, and standing right next to her, to make personal comments, having absolutely nothing to do with customer courtesy and professionalism, or being gathered together by Juliet, to come and see my wife and gossip in Spanish about her. Apparently, Juliet in all of her old aged wisdom and maturity, still needs comfort and support to deal with her own emotional and personal discomfort via her fellow employees Laura and Maria who were summoned by Juliet, to leer at my wife and make personal comments, which were all condoned by Vicky, the friend or I mean the "manager" of Juliet. So good to see nepotism/ unprofessionalism/ lack of accountability alive and well at The Best Western Plus, Diamond Valley Inn. Please someone at this organization have Vicky add optometry to her insurance plan as well as ethics training, she needs it.
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January 2024 by leon perez
One of the best hotel I have stayed in. Prices were goodRooms: Very nice and clean. BigNearby activities: Wendy's within walking distanceSafety: Not at night . Homeless outside and strange people looking in carsWalkability: During the dayFood & drinks: GreatNoteworthy details: Great staff
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January 2024 by Melina Diaz
Clean, bed was comfortable, they leave plenty of towels, room had a coffee machine and coffee.
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January 2024 by Felix Segura
Rooms are nice but the location is not at night the area will get homeless
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December 2023 by Paul Brunton
Pretty basic for the money.
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December 2023 by Melissa Erskine
This little hotel was disappointing. Our room reeked of cigarettes. They were fully booked and it was just 2 nights visiting near by family so we stayed.Cons: smell, room was a little beat up (Sticky carpet, tiny TV, closet missing handle, curtains had holes). Pool was closed for maintenance during our stay.Pros: Front desk staff was very nice when checking in and gave us fabreeze spray for the room. Free breakfast was okay and the staffer was very nice. Beds were comfy. Toilet/tub closet was very clean and disinfected. Location-so close to tons of shopping and restaurants.If we return to the area we will probably try one of the many other hotels.Walkability: Wendy's is in the parking lot.
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November 2023 by andres miron coelho
I never had wifi and the room has cockroachesRooms: with cockroaches
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October 2023 by None None
Perfect place for me.
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September 2023 by Lacey Randall
Front desk lady is so sweet!!! It's a little outdated but the staff work hard and the rooms are kept clean:)
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September 2023 by Aventuras En Familia 8K
Be careful with the hump
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September 2023 by Private Hire
Good value and safe property. Rooms are clean and bed was almost awesome. The Mexican food in this area is authentic and baja yummy. However, majority won't miss this area anytime soon. ✌️
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September 2023 by Christian Stults
So this place is Ok, we were here for a funeral for Calfire and the 1st night was good, we had a water leak but the ladies were great jumped on it and got us moved they were amazing..Now the night of the 21st a completely different story, at 11pm the power goes out so there is no air conditioning and absolutely nothing was done as far as info as far as getting power back on, the unprofessional guy at the front desk says oh it was a accident somewhere they hit a pole ...ok that woudnt last 12 hrs with out power. This place has NO EMERGENCY PROTCAL AT ALL. NO EMERGENCY LIGHTS ANYWHERE EXCEPT IN THE LOBBY WHICH IS 2 LIGHTS actually makes me wonder if the 402 system which is their fire system even works. WHOLE ENTIRE PLACE IS BLACKOUT AND THE FRONT DESK GUY JUST DONT CARE. My mom has a heart condition she needs air luckily is was comfortable to a point for her with us opening the room window. Im sorry but this type of service to hotel geust is completely unacceptable but what can i expect from a hotel in Hemet. We stayed here from the August 19th -22nd in room 208 at 1st then 211.UPDATE.... As of today Aug 25th 2023 I have spoken with the hotel manager whom is Ms. Vicki and she did exactly what im used to in the Hotel industry im from, what i mean by this is she heard me out, listened to what i was saying and yes addressed the issues and the problem to where i would gladly stay again. Her now knowing the magnitude of the situation and the reasonings for us staying here when i actually have family in town that i could have stayed with, not to say im special because im far from a VIP but in the Hotel business everyone who walks thru your doors is special and handling as a Hospitality Hotel Manager should. I enjoyed our conversation and Ms. Vicki is the 1 whom handled our water leak. She is a rock star. Thank you Ms. Vicki for taking the time out of your day to listen and address everything it was truly appreciated. Thank you again Ms. Vicki.
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August 2023 by Sebastián Alvízar
A calm, cozy hotel in a good location in Hemet.The service was excellent all around, from the front desk to the breakfast staff. The amenities offered are also good, and it's near a Target in case you want to buy some groceries; or you can also eat in restaurants in the area. Overall, a very comfortable stay, with no issues whatsoever.
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August 2023 by Jill G.
No hot water (barely warm) on the second floor at 5:30 a.m., therefore a not so good shower.
