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July 2023 by Maria Adams
Why is this the only bank that closes on Saturdays at one everybody closes at 2 the previous banks closed at 2 giving us time to get to bank after work on saturdays . Totally sucks when they chang banks and we the customer suffer no matter how long we have been with the bank ?
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May 2023 by T
The worst customer service. Blanca, who is the bank manager has very poor ethics and customer service skills. Very disappointing to experience a bank not treating customers with RESPECT! Don't waste your time, unless you don't have respect for yourselves. THE CUSTOMER IS ALWAYS RIGHT!!!!
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April 2023 by Ed Reed
Florida Ave. Hemet friendly and helpful.
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March 2023 by Cheryl Burns
Great local bank. Friendly and very helpful staff. All financial needs are able to be handled here with or without appointments. Nice drive thru ATM too that dishes out $5 increments.
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August 2022 by Bob Netherton
Keeps locking out from signing on to managing my account and transferring funds
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July 2021 by Jessica Hulett
Not many branches so it's not that convenient unless you never leave town. Love the managers and tellers tho
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March 2021 by Branden OOO
WORST BANK EVER. What kind of a bank refuses to make change. I walked in with $100 in $20 bills all I wanted was two $50’s and they refused. ??? no wonder nobody goes here.
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October 2020 by Tricia B.
I would not bank with this institution. They are unprofessional, lacking knowledge of their banking practices as a whole, and extremely ineffective at problem solving. This is honestly the worst experience that I have had with a bank.
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July 2020 by Lisa Foster
I was a caregiver that took my client to this Bank I had brought my friend into see if an insurance claim had come through, 15 grand from her home previously being burglarized. They told her that she only had $6 left in her account.This made me think that the other caregiver that handled the finances must have been misappropriating funds.which in turn made them put a freeze on her account. When confronted the other caregiver insisted on going to another branch and finding out what happened to the money for the files she had claimed. That Branch told her she had the $ 15,000 but could not access it. I had to support her with my own funds for a total of three to four months.they agreed to start paying at least bills with cashier's checks if we brought them for them to see. My friend was understandably fed up with this bank keeping her money and ask that a cashier's check be made out for the total amount. The day that she was going to get another Bank, adult protective services abducted her and she is not seen any of her friends or her home for one year now. Had this bank not lied about her funds in the begining,none of this would have happened. My friend, my home, and my work They truly are only interested in your money. And if in Riverside county California, it seems the whole system is corrupt. I would avoid this bank like covid-19 if I were you.
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May 2020 by Mike N.
Shopped around for a bank that offers a free checking account and BBVA does exactly that. No monthly fee at all. They offer ATM services, online banking, bill pay, etc all for free, they are also FDIC insured. Most banks charge $12 per month so that is a $144 annual savings. Blanca Valle was the person that set us up and was extremely helpful and knowledgeable. Blanca even setup our telephone for online banking. We highly recommend BBVA and ask for Blanca.
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November 2019 by adam clark
Iv never been anywhere that you have to wait as long as in this bank on meridian and Florida, time and time again, very unimpressed
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September 2019 by Leanna Bradley
Blanca Alvarado was a great help with a issue I had with my credit card from BBVA she took extra time out of her day to call me and keep me updated until my situation was resolved after I left the branch. The teller was very kind and helpful as well ...
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September 2019 by Sherise Grant
Maria Estrada is very unprofessional and very rude to customers if you're doing working with the customer at the drive-thru window you should finish with that customer and their money transaction first before you ask someone in line is there something I can help you with what do you need I'm sure that is not in her guidelines how she supposed to do business so I will be contacting corporate to let them know the experience we had with this Bank the other reviews are spot-on very rude and unprofessional I will never set foot in this business again
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April 2019 by April Kieswetter
This is one of the best bank. even when it comes in service when it comes to overdraft protection all that stuff they are there to help and guide you a hundred percent all the way through
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February 2019 by Reverend Derek Payne
They treat people horrible. My 73 year old mother can't leave the house so she does online banking. After 3 hours of constant hang ups and no help I am closing her account. They consistently can't help or want to help but can't. Each person you talk to gives a different answer.
