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January 2024 by Linda J.
Nancy at this location is absolutely amazing. I came in looking for help with getting a cashiers check. Nancy was very professional and courteous. I really like this branch. The security guard is always very kind out front as well. They've done some remodeling which makes this place seem "less personable" but I get it. My only complaint is that no employee here knows the answer to one specific question. "Who is the trustee on title of the bank"? Why don't they know?
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December 2023 by Shyla Mojica
didn’t read the recent review, not working, don’t waste your gas, go to the one on Florida
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December 2023 by Deborah Bess
It was me
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October 2023 by Unicornmama Aspiring Artist
It's out of service
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October 2023 by Cheryl B.
Very friendly and kind. I really like Bank of America in Hemet on East Florida.They are very helpful and personable!
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June 2023 by Khimsaw C.
Sorry, but Bank of America at this location don't even deserve a 1-star. 2 years ago we somehow ended up with Rolando trying to get us to open a business account and credit cards instead of helping us with what we went there for. After patiently listening to him for almost an hour, we reminded him that we still need help. It turned out that he couldn't help us or refused to help us out for the reason that we went there for. We left and went to another Bank of America location and was able to get our things done. We haven't come back to this location for almost 2 years. We went back there on Saturday June 10, 2023 for financial services because it's the closest location that opens on a Saturday and also the only day that all parties involved have the same day off. As luck would have it, we ended up with Rolando. His behavior and attitude has not changed in the last two years. We left and was able to get help from another Bank of America associate at another location today with no problem whatsoever. So, what is Rolando's fucking problem? Because of these two incidents, I can promise Bank of America that I will never return to your branch on 1687 E Florida Ave for any financial need. For the past 20 years of banking with Bank of America, it's very rare to find a location that has people going out of their way to help you in any way possible to make sure your financial need/service is met. I found 1 in National City, CA. And now I found another location that made me feel like the staff/associates went above and beyond for us. So, screw Rolando and this location that I'm writing a review on. Also, Bank of America doesn't need to reply to this review because if Rolando wanted to change his attitude and seek ways to help out his customers better, he wouldn't wait until now to do it. And also, anyone else from Bank of America trying to recover services or trying to understand this better, it's useless if it's not the people from this location doing anything about it. I already found the location that I want to continue with my banking needs, so I am willing to leave this trash in the past.
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May 2023 by D R.
Blown away!! First in line this am - not my bank, but wanted to CASH the check I had on hand from a B of A acct - I assumed this was still a common practice....but you know what they say about assuming.Upon presenting check - I was asked #1: Do you have a B of A acct? NO#2: Do you have a bank account somewhere else? ahhhh. YES-#3: Well why did'nt you go there to cash this check? I shock I stammered a lame excuse instead of the fact that I like to cash checks I get especially if out of town & no hold from my bank.Paid $7 & got check cashed but not before I was made to feel as if I was "up" to something nefarious.WTH - is this teller the Check Cashing Police?!? When did it become their business as to how I handle my personal finances? And even question me! Bank of America on Hemet's East side needs train/remind their tellers that querying customers in this manner, and then being condescending is typically considered bad customer service.Pretty glad I am not a B of A customer anymore, especially after this unpleasant & invasive experience. Knowing how they treat folks is disturbing.
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January 2023 by A C.
I have an account, it has not been with them for a year but almost a year, I tried to deposit a bond and was completely denied to deposit or cash it. I was to to go through the treasury and after reaching out to the treasury I was told since the bank refused to cash it and stamped it, I would need a bank letter head from them explaining what occurred and how the stamp was improperly placed. Went back to the same bank to be told by the manager that she could not issue me a letter and I would have to wait for a letter request for the bank to issue such letter regarding the stamp. This has been 1 of the worst experiences I have had in my life. This is all happening as I am with small children.
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May 2022 by Miranda J.
This place is awful! The absolute worst customer service ever, super condensing to all
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August 2021 by Craig C.
I have banked at Bank of America for a long time, and I have a few business accounts there. so I needed to open a business account today without an appointment, lucky for me they were able to help me. Sasha was the person who took care of me and I really enjoyed the conversation that we had and as we were talking she was working, but also engaged in the conversation completely, I'm at my office a lot and because of COVID not around a lot of people, so I get excited when I'm able to talk to somebody smart, I want to say I was in and out but I just wouldn't be quiet, but like I said the whole time she did her job very well, I'm almost positive she was the president of the bank' cause she was very professional. I understand waiting nowadays, it seems I wait everywhere I go whether it's a restaurant, a grocery store, a hardware store, it's all the same but if you don't want to be out and about do it on line. again, I enjoyed her professionalism and that's why I bank at this bank
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April 2021 by Nicole W.
Literally waited in line for 30 mins before getting to counter! Fcking ridiculous......then just to hve thm say tht I need an acct to cash a damn check. Guess wat, another 40 min wait. Total b******** No idea y they can't cash it, the check is from this bank. Lame asf! Not my favorite bank by any means. So now I'm forced to open an acct I don't even want, to just b able to cash the check. Fck banks, especially this one.
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January 2021 by Joni M.
Guy at the front door is so nice. I wanted to deposit cash into my account but my debit card only reads Chinese at the B of A ATM. (Stupid). The teller told me well just go to the main menu and you can change it to English. I don't know about you but I can't read Main Menu in Chinese. I am just about done with the Bank of America and rude employees.
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August 2020 by James E.
Let's piss people off and have two tellers working at lunch. Typical banks, and if you work here, fugg it, take your time who cares about you going back to work..This is the worst bank service I can ever imagine.. All these banks suck.. I'd rather keep my money in a mattress like grandma did..
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June 2020 by Sylvia R.
This bank has thee WORST bank tellers in the world! I have been a BofA card holder for 5 years! I've been to many BofA banks across the world NEVER have I experienced such Horrible, Unprofessional, LAZYNESS excuse for customer service, as I did in this bank they must hire anyone that is able to sit in a chair. I work in Bakersfield which is 3 hours away, i traveled all the way to hemet because my husband lives out here to open a secured credit card with him. As I walked in there where 5 employees sitting in each of there desk with NO CUSTOMER in front of them NO ONE was in the bank except me and my husband. The employees where just talking and laughing with each other as the Receptionist said "let me see if I can get someone to help you guys" walked up to each of the 5 employees sitting on there a** not doing s*** but talking to each other and they all said, "they where all waiting for a customer within 20min. Because they had a appointment" BUT NO ONE WAS IN THE BANK! None of them wanted to take 1 min to help us out. There where 5!! Reps Not serviceing anyone Horrible! DON'T GO INTO THIS BANK UNLESS YOU WANT TO BE TREATED LIKE S**** The Receptionist that comes up to us, was also clueless about everything we where asking.
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January 2020 by Brad B.
If I could I would give them a -star !! Very rude !! Pretty sure if I was not white I would have been treated better!!! Not the first time !! Never going back !!
