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February 2024 by Sabrina A.
I want to share the great service my family received from Manny Padua at Altura Credit Union Auto Experts in Hemet , CA branch. Manny found two great cars for our family so fast and efficient! The process was fast and smooth, and took away all the stress and bothersome steps that we would have had to encounter at a dealership. Manny understood our needs and time frames and made it happen. I highly recommend him at the Auto Experts dept at Altura along with their loan dept. if you are searching for a car!
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December 2023 by Jose Corral Villa
Such a relief that this bank exists. Super friendly staff great location as well.
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October 2023 by Dee M.
I have always had Amazing service at this location . As well as the san jacinto one . Everyone is nice . There is a Security guard standing outside by the ATMs so you feel safe. The parking lot is a little small so parking is a bit cramped. I used auto expert and was able to purchase a new vehicle with the bank. It was an amazing experience. Manny was extremely helpful and provided excellent customer service . We found the car of our dreams without all the sneaky dealership add ons! Amazing service by everyone here !
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September 2023 by Carmen S.
Outside ATM terminals were down so I went inside to deposit the money I need to pay my rent in 4 days, the teller says since the ATM is down she can do nothing for me and turned me away to go home without any type of help. Absolutely the worst service I have ever received at a credit union, completely unacceptable. You guys should employ tellers that are able to help your guests out opposed to employees that don't even attempt to search my account up before turning me away and refusing to help.
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September 2023 by Joanne O Martinez
They work with you and bend over backwards if they need to
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June 2023 by Spidermaiden
We were helped by Hilary today applying for a car loan. She was so nice and happily answered all of our questions! This was our first time applying for an auto loan and we felt comfortable through the whole process.
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May 2023 by Monica Juarez
Great customer service !Quick and professional employeesCome open ur Checking account with Altura Credit unionThank you Arlene and Serina! :)
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April 2023 by Todd Wirta
Two months ago, no problem great service, same visit this time April 6th and a major inconvenience, disappointed. Always changing their rules
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April 2023 by Candace M.
Poor service. A room full of incompetents. Closed my account within a month.
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September 2022 by Stacy L.
My elderly mother and I have been with Altura for years and the customer service has always been five star on the phone and in the branch. The staff and security officers are always peasant, attentive and very helpful with good attitudes. They seem to treat their culturally diverse customer base the same across the board which is a plus and they stay fully staffed so there's never a long wait. An overall great place to bank!
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September 2022 by Brian Joyce
Horrible experience, would not recommend. I called the main # and asked for the loan dept. After 5mins of them trying to figure it out they apologized and said they couldn't locate that extension! I had to hang up and call back to get …
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July 2022 by Elizabeth Vyka
I came early today and found the lobby empty. That is so rare. All the tellers and employees are extremely nice. The lady guard opened the door for me coming in and going out. Who does that? Her momma raised her right.
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July 2022 by Amanda V.
I've always known that credit unions are member owned and all about providing great service. I had the pleasure of opening my account with Karena Zermeno. Her service and desire to assist me was above and beyond excellent. I have not experience such great service in over 50 years. My overall experience with Altura Credit Union has been great. I'm sending my friends.
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May 2022 by Israel L.
I was super helped and welcome when I came in...not a lot of wait and Bianca was nice and friendly and answered all my questions I had ...and I never like walking into the banks but I felt welcomed ther
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June 2021 by Carolyn Ratcliff
Very personal staff...Bianca, Lily, and Jasmine.