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February 2024 by Kelly Bisbee
Not a hospital. They turned away my sick pet.
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November 2023 by Indianmommy Lanette
I don’t like that they won’t let you inside the facility. The outside area smells of urine pretty bad but they are friendly and have cheaper prices than others in the area. I’ll probably use them again in the future based on price alone.
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November 2023 by Wolf Queen
Staff was very kind to my baby, and handled her gently. And the Dr. was great at communicating what needed to be done.
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July 2023 by ILC Team
Amazing staff and Dr! I was not able to get an appointment at our regular vet For over a week!. I called all over the valley. Acacia Animal Hospital squeezed me in the next day. I am so grateful and appreciative of their kindness and excellent service for my sick senior dog. I highly recommend them for your pet needs. When nobody else could, they came through. Thank you!
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July 2023 by Sarah W.
Dr. Bath is a kind person. However, the customer service and professionalism isn't there. We never received one return phone call after leaving messages, we were told conflicting information (the receptionist doesn't know or care about what she is talking about and often provided different information than the Dr or the Nurse), the doctor was 1 hour late for a surgery. We did not leave our 7lb little girl with her to do the surgery. If they are super disorganized and unprofessional with the simple things before the surgery, what will happen after the surgery? We also found out the blood test the Dr ordered did not include a coagulation test - which is very important. The blood sample was drawn at the office on Thursday and on the same day the surgery was scheduled for the next Tuesday. We waited for a call from the office regarding the results of the blood test. Dr said the blood test was important to determine if it will be safe to give the anesthesia. She said some dogs can pass away from the anesthesia. The day of the surgery, Dr had not yet read the results and yet they expected us to leave her with them. No way. Additionally, we were told that it could possibly take until 8PM for us to be able to pick her up after the surgery due to her not being "with it" for possibly many hours. The Dr who would be performing the surgery said that the surgery will be at 11AM and we can pick her up at 2PM (which we did). Why would she say no telling when she will be with it. I suspect the plan was to keep her over night and unnecessarily charge more $$$...? I will say though, they were good at giving us quotes and taking our money and putting fear in our minds. I think it is possible they wanted a pay day. I would suggest that this Dr hire an office manager and train staff and put some customer service procedures in place. More importantly, stop BS'ing pet owners who love their pets sooo much you think you can take advantage of them. FYI Our little girls surgery went fabulous, she is doing well and the cost was $100's less.
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July 2023 by Tami L.
Don't waste your money there they have no X-rays equipment soba basically the look at you over charge you and don't even put your pets weight on the bill I wouldn't go there if I were you they just put bandage on it and charge hundreds of dollars Not a hood place nly if your going for a check and meds all the pets r in hemet san jacinto are no good overpriced you can go to riverside or Moreno Valley n get a better deal don't waste your money they won't discount or price match either nor they know what there doing it's not worth it don't waste your hard earned money here. Keep shopping
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November 2022 by Eric Devezin
Don't judge from the exterior pictures. Friendly staff inside. I was mainly looking for a back-up veterinarian. This place might be the one. ?
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October 2022 by robert johnson
They're a great veterinarian clinic they care about the animals there. ?
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August 2022 by Katelyn Bustos
I brought my cat in with what I thought was just an infection they gave me antibiotics and ran test, I called multiple times and didn’t get lab results for over 3 weeks. The vet said it wasn’t ringworm, it was. Within the 3 weeks it took for them to call back it spread to my other cat and the antibiotics were only making it worse. DON’T COME HERE!!
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March 2022 by Lila Delancey
Best veterinarian hospital, gave us hope for me and my son Ilashajuan for our Siberian Husky Wolfie ?they gave us hope when the other Veterinary Clinic didn't our dog was really really sick and this place gave us hope I put a emphasis on Hope because we thought our dog was going to die we appreciate the doctor at The Acacia Animal Hospital awesome great describes her and I only have the opportunity to speak to you on the phone God bless you.Ilashajuan ColemanLila Delancey
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March 2022 by Anthony Y.
I took my dog to see a doctor on 1-19-2022.The doctor and nurses are very bad,They change me a lot,and they didn't give me any reports.They have done all the tests. The Doctor isn't Professional at all and only knows how to charge money. Medical Treatment for my dog! They didn't know what happened to my dog and they had to have an operation.During the operation,my dog Died and my family was very Sad , this animal hospital is very bad! They collected a total of $2500.
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March 2022 by Isabel Garcia
Brought my dog for the first time here and was satisfied with service. Never spoke to vet but assistant was very knowledgeable.
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February 2022 by Anastasia Nightingale (Bookish Creation)
Uncaring. We were in a situation with our pet that has epilepsy, ibd, and thyroid problems where chewy ran out of her needed dog food and didn’t tell us for days and days, causing us to run too low on her food. In desperation we called around to the vet hospitals trying to find a place that had it. Every hospital we called until this one tried to help us in every way they could with idea and looking for her food. This hospital was the first one in over 20 that did, yet even with our vet willing to send over the prescription, they refused to sell us the food because we haven’t been seen by them! They would rather let the animal suffer than help. Uncaring vets aren’t to be trusted in my book, wouldn’t go there now for anything.
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February 2022 by Dwain Williams
We went to the hospital for our dog because he was in need of surgery. We were there years ago with the previous Vet. Unfortunately he retired and the new vet is impossible to get in contact with. My wife left four voice messages for them and never got a response. Our dog was desperate need for surgery and we couldn't a response from them even if it was (sorry we can't do the surgery), NOTHING!!! No way to run any kind of a business let alone in a industry where a animal is suffering. Very sad!
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January 2022 by Luiza Contreras
They really care about your pets they will do anything they can to accommodate you in you last min appointment and take care of your pets.
