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July 2024 by Colleen Shields
Andres gave Excellent customer service and was calm and collected when we had troubleshooting issues
Great demeanor
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July 2024 by Philippa Rosenblatt
I went in the get some help with pairing a watch. The sales person was so nice and helpful. She set me up and explained the different options with no pressure. She was knowledgeable, caring and efficient. Thanks ?
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May 2024 by Annie Jeong
Really frustrating experience— 3 of our family phone lines transferred to Verizon the end of last year. One of the employees working there lost two of our phones that we traded in, and gave us false advertisement/deal on the phones. The manager, Maria, said we should be getting a $800 refund on this issue since last year and we still haven’t received anything. She says she’d contact me but I haven’t heard anything. I’ve had to go to the Healdsburg branch multiple times to reach her and all I hear is “she’ll call you” from other employees but never received a call. Please reach out to me if you read this. Honestly we wouldn’t have switched to Verizon if we knew it was going to be this much of a headache.
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March 2024 by Gabriel P.
Do not mistake this for a Verizon Store. The fact that they are allowed to tout these stores as if you are speaking to an actual Verizon representative is crooked. This is a Victra store. They basically sign you up for Verizon and add bogus charges to your order acting like they are standard fees. This place is a scam. DO NOT GO HERE. I got charged "set up fees" for my devices that I thought were Verizon set up fees, but they were not. I was also charged set up fees by Verizon. So I got double charged. They charged me for a "phone drying plan" too. It was a big order so it got lost in the laundry list of charges. They quoted me an increase to my monthly bill of $54. Just actually saw all the updates in my Verizon account and on my account it says my monthly bill is going up $150/month. I'm fixing this tomorrow. DO NOT GO HERE. Go direct to Verizon online and order everything online, do not let these scam artists touch your account.
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February 2024 by Tresha Holloway
Had an absolutely great experience at the Verizon store in Healdsburg. The staff was super helpful a d efficient. I was in and out in no time.
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February 2024 by Tatiana Rodriguez
These people are super shady the manager Maria is horrible charged me a service fee when I specifically bought the phone and tranfer the data myself I feel sorry for the people under her and that business
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December 2023 by Ryan Levy
Wesley & team were great
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October 2023 by Julie Harris
Good experience. Ask for Ben. Super knowledgeable and helpful.
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October 2023 by Adam Beattie
Maria was extremely knowledgeable, professional & friendly.
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September 2023 by Ian Reik
Great visit. What I needed was quickly identified and solved. Customer service was also excellent
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September 2023 by Timo Alli
The Young Man and woman whom represent Verizon were very Proffessional , Courtious & Helpful.
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September 2023 by Robert M.
I have been a Verizon customer for several years. Over that time I have purchased three or four iPhones. This morning I was the only customer in the store and had a simple question about accessing something on the phone. After having to show ID and having a security check, I finally got to my question. The agent barely looked up from his phone. "Don't know," he said and went silent. I have had similar responses of disinterest on other occasions. Perhaps it was my gray hair that put the off. I've had good experienced with Verizon on line. But I'm done with the Vine Street store.
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August 2023 by Toni Marie Drake
Was great vary friendly and they know what there doing
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July 2023 by Malinda Seamans
Matt was excellent. So happy to have a local store with great employees.
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July 2023 by Leslie Prindle-Klein
William was super helpful.
