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March 2024 by Ella Shook
Awful service. The retailer was extremely rude and unprofessional. While looking around, she was staring at us and then said that we “make her think something is going to happen” implying we were going to steal. Don’t come here.
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March 2024 by Oneka Singh
Friend and I went shopping and were accused of stealing because we were spending a lot of time deciding what to buy. We were approached by the retailer and told we were “slinking around” and that “we should leave”. Super unprofessional and very rude.
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March 2024 by Oneka S.
Friend and I went shopping and were accused of stealing because we were spending a lot of time deciding what to buy. We were approached by the retailer and told we were "slinking around" and that "we should leave". Super unprofessional and very rude.
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March 2024 by Ella S.
Terrible retailer accused us of stealing and said we were "slinking around". Avoid this place at all costs unless you want to be judged heavily. She was so rude and inconsiderate. While browsing, she was ogling us. Don't know what her problem is. There are so many better stores to go to for clothes. Save your time.
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December 2023 by laura wegs
Susan started in Bern, Switzerland and I was pleased to see she moved to California so I can follow her. She has the best taste and her products are not made in China. Only the best at Susan‘s boutique
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September 2023 by Cori A.
Love shopping Healdsburg! Lots to choose from, super friendly town ~ not here. Finally found a place that sells Herno, and in orange (!) At least I got to try on & find best size so I can order online. Big supporter of small business, these folks don't want mine. Absolutely the most rude salesperson (hoping she was just having a bad day.... Because what I was thinking/feeling is that she didn't want to waste time on me) Expensive place, designer + brands. Good stuff if you don't care about customer service. Just walk a bit down the street & around the plaza ~ lots of quality shopping with the nicest people
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October 2022 by Frederic
Fantastic store with a great choice of high quality and high end brands. Great service!
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August 2022 by Brittany Cole
My friends and I were on a day trip to some wineries and my wedge sandal broke in the car on the way up. In a hurry, I stopped into Susan Graf and assumed I’d be purchasing some Tory Burch sandals. However, the shop owner (I believe) pointed me to some slip on shoes at the back of the store that had a variety of colors. I ended up picking out the blue Blowfish Malibu shoes and they ended looking so much better with my outfit (and were a 1000x) more comfortable than my original shoes. Not only did I save a $100+ on shoes, I got some very cute day shoes and was treated so well! When I decide to purchase Tory Burch shoes or sunglasses, I will go out of my way to come to Susan Graf to do so!
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July 2022 by Colleen C.
Such a fantastic local boutique & my go to for gifts! They have really well made & styled clothing and Susan has fantastic style. She is truly great with her clients & helping to find the absolute perfect fit, she also does so much for the local community, we are fortunate to have this great shop!
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June 2022 by Meg T.
I mean, the prices here speak for themselves. You either easily spend this amount of money on clothing or you don't. Personally, I don't. The quality is nice and the taste level is forgettable. No service to speak of as I walked in, did a slow round, and walked out without ever being spoken to. I would call it a small town Bloomingdales and move on.
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April 2022 by ashley hayes
Lovely shopping experience. Had to do an exchange for another size and the transaction was seamless.
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September 2021 by Emily Thompson
I went in to purchase a hat for a future trip. I was immediately and repeatedly told the hats I was looking at weren't even in season. She refused to tell me the prices even though they were on display. I didn't want to look at anything else. Poor customer service.
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September 2021 by Emily T.
Poor and abrasive service. Refused to tell me the price for displayed accessories because they weren't in season yet. I didn't even want to continue to look around.
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July 2021 by Dr. Tracy Thomas
Hi Susan-I met you today buying the Silver Tory Burch sandals at your lovely store.It was fabulous to meet you today and immediately feel so at home in your boutique. I wanted to share with you how happy I am to become a customer of yours.Your store is as lovely as you are. Such warmth, style and sophistication all rolled into one experience. I can see that it's your presence that really makes things high level, simple and easy to experience all the beautiful things you offer and walk out feeling transformed and excited to wear them and enjoy them.I am so grateful that your store made it through the pandemic and that you're carrying on making the Healdsburg community, the tourists and us nearby locals look fabulous.I look forward to many purchases in the future and enjoying what I've just bought in your store and experiencing more of the wonderful world of Susan Graf.Thanks,Dr. Tracy Thomas
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June 2020 by Marina M.
I had a really bad experience with this retailer !!! Really unpleasant and unprofessional person.
