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August 2024 by Paul Cassel
Amazing service, friendly, beautiful place to sit and wait for the truck. Did it in 55 minutes
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April 2024 by Dallas Neal
The general manager Keith is very rude and and very arrogant very unprofessional
I cannot speak for the whole dealership, but when it got to Keith, very rude, very unprofessional, you could buy the car, not attitude I feel like they tried to scam me out of 25K then they tried to sell me something I do not please do not trust this dealership or Keith the general manager please beware of his bad attitude on willingness to work with people so beware
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October 2023 by Jenifer J.
Excellent customer service. The waiting room area are clean and comfortable. Maintenance prices are reasonable. It may take some time to get an appointment since they're a smaller shop.
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August 2023 by Donald E. Lawson
Not my favorite dealership
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August 2023 by Tod Wagner
They fix it up for me ?
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July 2023 by Karla P.
This Dealership vehicle purchasing experience was top of the line. From the sales person Tim to the GM Bryan and final paperwork done by David. Very professional , courteous and efficient. I would highly recommend McConnell Dealership !
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June 2023 by Jose Santos
Shout out Tim my dawg?? he got me started on buying my whip
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June 2023 by Samantha Bohlke
Had such a great experience at the McConnell Dealership. Tim was a fantastic, knowledgable and kind sales person. Making sure I got all the rebates offered and educating me on everything about the car. I bought my Jeep on a Sunday and he detailed it himself, talk about above and beyond customer service! David was so so great on the lending side of things. Tim, David, Bryan, Adam, and Jefferson all worked as a team to give me the best experience possible. I am so so happy with my 2023 Jeep Grand Cherokee Limited! Highly recommend this dealership for anyone looking to buy.
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June 2023 by Manny Villegas
Whenever you find yourself wanting to get a comfortable estimate & rate please GO TALK TO PEDRO!! He is the man. My 2021 Tacoma got delivered from San Francisco, I can’t never be thankful enough for true salesmen who care about their customers needs & not the profit. Big thank you Pedro and your team! Much love!
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May 2023 by John H.
I don't know what to say. In 2017 i gave them a 5 star review. Now they have gone down hill. I leave a voice-mail on service at 4:30 and didn't get a call back until 2 hours later. And that was a week ago. The parts department totally flipped. Not sure what's going on there but I'm done taking my jeep there .
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May 2023 by nick gessner
SHADY! The price the vehicle is listed for is BEFORE the MANDATORY charges for the already added clear coating, wheel locks, $1500 anti theft device, etc. We negotiated a price for a car, agreed, then they came back with the final summary with taxes, doc fees, license (the normal stuff) but had over $2k of the add ons. We explained that's not what we negotiated, and they said they were mandatory. We told them they were more than welcome to take the security system out, take off the wheel locks, etc but that we wouldn't pay for them. They then came back and said the car would cost $1500 more than we negotiated if we didn't purchase the hidden extras. The salesman Alan was awesome, everything else about this place is awful. That's probably why the car has been on their lot at least 3 months...
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May 2023 by Angela Duran
Unfortunately I can’t give zero stars. Beware of hidden costs on their vehicles. McConnell will list their vehicles online for a certain amount, then when you get into the dealership they’ll charge you that PLUS all of the additions that they evidentially add to every vehicle before they go onto the lot (example: like clear coating the doors on their vehicles). These are items that obviously you’re not asked if you want, so you don’t have the choice to refuse, therefore they require you to pay for these additions. The prices online don’t reflect any of their additions. They just try to slip them in there on you.When we were negotiating the price with the salesman Alan (who was the ONLY positive part of McConnell) and he would go to give our offers to the sales manager, we were getting frustrated trying to navigate through all of the additions that they added that we didn’t want. We asked to speak directly to the sales manager to save time and headache, and when he came out to us he was IMMEDIATELY rude. When we told him the offer we were willing to give he asked with absolute major attitude “where we pulled that number from”. He was completely unwilling to even negotiate anything (isn’t that part of purchasing a car…?). We made it very clear that we were willing to purchase the vehicle on the lot that we were looking at, and when we asked if he was even interested in making a sale he let us know that he could easily sell it to someone else (mind you there was no one else in the lot or showroom and the car had been listed SEVENTY ONE days prior).This place is super shady with their hidden additions that you’re expected to just deal with and their sales manager was awful. I’m just bummed I can’t remember his name (shorter Asian fella)EDITED TO ADD: McConnell, your response to every single person leaving a poor review to the awful customer service should be an embarrassment to you. It’s a generic, blasé comment back, and it shows just how much you don’t really care about the problems your dealership faces. Clearly you’re also not doing anything to deal with the poor customer service since so many people have something to say about it. If you actually DID care about your dealerships reputation you’d be reaching out personally to contact each of us and offer an apology and solution.
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May 2023 by Dave C.
They fixed my 2022 Jeep 4XE.Check engine light I didn't by from them.Handled like prosAntony the Jeep guy very chill.My new place for all my dealerNeeds....Dave Cooper
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April 2023 by Isabelle Grieve
My experience with this dealership was beyond phenomenal. My salesman was professional and found me the perfect Jeep. Tim is the absolute best, I can not be happier with my purchase. If you are looking for something specific they will help you and really educate you on the models they have. Everyone at the dealership was wonderful. Highly recommend.
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April 2023 by William Zeier
Schedule a service for my 2021, Rubicon 4Xe 6 weeks out (this was the earliest available slot) when I arrived (10 minutes early) the two guys at the front desk acted like I wasn’t there until I spoke to them.I basically had to lead the entire conversation and process of service on my own. I was asking questions about different services they provide, and they kept providing single word answers, They didn’t have any questions to ask. They didn’t have any service to provide. They basically were just grumpy silent bodies wasting everybody’s time.When I tried to find out how long the service would take they said they don’t know…when I asked if I could get a loaner vehicle so I can work while they serviced my jeep. They said they don’t have any. At no point did they provide any service whatsoever.I was hoping to get a test drive in the new Jeep Cherokee 4XE and possibly purchase it for my wife.I can’t believe they allow these two people to be the face of this company. I will never come back. Embarrassing. They make Jeep look really bad.
