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September 2024 by Prince ArThor
I always trust this fabulous place to clean my in-the-line-of-duty dress-vests and ties! You're in good hands here ? ?
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August 2024 by Rod Mynatt
POST WASHER & DRYER COSTS! POST IF DEBIT CARD PAYMENT!
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September 2023 by Annette Wilson
Very disappointed in the new owner. I sent a moth damaged cashmere sweater to be cleaned (I wear it under my blouses for cold days) and they refused to clean it. Who are they to decide whether I want an old sweater cleaned or not? I want Terri and company back.
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June 2023 by Elisette B.
This was a complete waste of money for wash and fold. They should not offer this service. It is very obvious they know nothing about laundry or wash and fold services although they charge plenty for it. Many whites turned pink, all socks underwear and shorts jammed into a plastic bag wrinkles. Had to refold all of my clothes as they were so haphazardly folded. They also told us it would be ready next day was ready 3 days later. We called when we got home and realized some of our clothes were ruined but they offered no apologies. Keep your clothes and valuables away from here!!!!
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September 2022 by Luc
I was given or earned a rare Fed cap from a DARPA JPO and so my most prized Fed cap was brought here for a cleaning.I am curious if an employee here is anti-Fed.My Fed cap was melted and mistreated, a gesture that was unmistakenly evident in the condition it was returned.
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May 2022 by Jaime Lynn P.
I would give 0 stars, if possible. First time going here, I brought a few pieces for cleaning and hemming. Hem job was terrible and I was told by the owner it would be ready by Wednesday, but then on Wednesday, an extremely rude woman told me it wouldn't be ready until Saturday. I told the owner on Saturday that the rude woman at the front told me to come back Saturday. He gave me $25 credit to make up for it next time. I decided to give them a second chance today since I had a credit. It happened to be the extremely rude woman again. I figured maybe she was having a bad day on my last visit. I showed her my linen pants that needed hemmed and she told me that they cannot hem this type of material. She then proceeded to say we can try, so I said I have a $25 credit from the owner. She looked up my profile and said did you pick up your clothes? Then said there is no credit on file for you? She had a very mean demeanor and was not helpful at all. To say the least, she drove a customer right out of there and I will never return. Unfortunate, because the owner seems nice.
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April 2022 by Wendy D.
Picked up drapes for double door area and what a disappointment. No pressing, no neat packaging, one drape of the two matching panels is now shorter than the other, with the liner hanging down an extra two inches due to the front panel now shrunk. Obvious dust line on top edge still there, just didn't even appear that they had even been cleaned. And now have streaks, where before the off white hue was uniform. Horrible and really expensive. I'll never be back. Drove from Ukiah not knowing of new owners. Healdsburg locals now tell me they have stopped doing business here. I want locally owned small businesses to succeed, and hope they will bring in experts to properly train the staff. As things stand, this business is not being run well.
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March 2022 by Martin R.
I took 4 king-sized pillow cases to be cut down to standard. On the phone, they told me it would cost $3.50 per. When I picked them up, they decided the charge was $12 per, or a total of almost $50. I will not go here again.
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January 2022 by Luc א
I was given or earned a rare Fed cap from a DARPA JPO and so my most prized Fed cap was brought here for a cleaning.I am curious if an employee here is anti-Fed.My Fed cap was melted and mistreated, a gesture that was unmistakenly evident in the condition it was returned.
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November 2021 by Julie T.
I had Aladdin clean my 8x10 wool carpet and it is pretty much ruined. I called the moment I noticed the issue and I was advised to bring it back in. When I picked it up the second time around, the issue was not solved. The rug is only a year old, so I am out the cost of the wool rug plus the $300 amount it cost to clean it. I would not recommend this business for rug cleaning. I have had other items clean there, clothes and a duvet cover and all were fine.
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July 2021 by Dan P.
I brought in some shirts and a pair of pants to be cleaned on a Monday morning. I was told they wouldn't be ready till Friday afternoon. On Friday my items had been cleaned, but I had to wait while they went to the back to retrieve and bag them. I thought the price was high and asked for a breakdown of the charges. Even though I had given specific instructions just to have the shirts laundered, they went ahead and dry cleaned some of them raising the price to over $8 each. The counter worker said she would bring it up to the owner, but I never heard back from them. At home I noticed one of the shirts had a tag saying special attention had been paid to spots. I did notice some spots, but they were easily removed with a little Spray n Wash. So basically I had to wait five days to be overcharged and then redo some laundry myself.
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July 2021 by Kerry D.
Ridiculously expensive! I'm never going back after using them for 20+ years. $246 for not that many clothes. Cashmere sweater: $10!
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February 2021 by Dallas Saunders
Sadly, the new ownership is not going very well. We're in difficult times, however one should still run a professional business technically. I don't like writing a bad review, the new staff is pleasant, but I also expect my cleaning to be done properly. I just received back an off white wool sweater with mysterious new pink areas throughout (I am told by another dry cleaner that these are marks from spraying the garment with the incorrect cleaning solutions which have probably discolored the wool permanently. I also received back two black cashmere sweaters, which are now misshapen, with press marks and were completely covered in what appeared to be tiny flecks of white down - I used half of a lint roller to pick off? These were items that were relatively clean when sent in, no spots, they just needed to be dry cleaned one more time to be put away for the summer. Prior to Covid I had received my items back in good condition from this cleaner.
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February 2021 by Marlene Garcia (Chamama/Marmaw)
I worked there years ago..Terri was excellent to me
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January 2021 by Mary V.
New owner Paul has been a pleasure to work with! We've only used his wash & fold service so far - our washing machine is awaiting repair (and parts are delayed due to Covid - Eek!) so Paul has been a huge lifesaver! Wash & Fold currently costs $2/lb. He's rushed the service when requested and he's always been friendly and positive. We'll definitely try his dry-cleaning services when we have need. Thanks Paul!
