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March 2024 by Christine R.
I had been to 3 different Walgreens trying to get my passport photo taken. The first place I went to said their camera was broken. The second place said the person who works the camera was on lunch. The third place was very confussing, I asked a lady and she said she didn't know and walked away. Someone else said that they don't know where the person who works in the photo department is. So I called this place before I wasted my time. The lady who answered the phone was just very rude. I asked if their camera was working and if I was able to take my passport photo. The lasy said, "yea" but I was not sure if she said yeah or nah. So I asked, "Was that a yes or a no?" Her responce with attitude still was, "YES it is working" That's why I knocked down one star. The guy who took my picture was really nice and within minutes it was all done. No more then 5 minutes it was all over. 4 stars to the guy, sorry I didn't get your name who took my passport photo.
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December 2023 by Lore A.
This is the worst Walgreen's I've ever been to. Notably the pharmacy. Even if there's only 1-2 cars, drive-thru pharmacy can take 30-90 minutes. YES THAT LONG. Even showing up in person is a lengthy wait. And this the wait if this Walgreens already has the medication ready for you. Another situation had the Walgreen drive-thru person (rude RUDE asian lady with glasses) making me wait 45 minutes with both of my toddlers crying in the back for drive-thru. Instead I went inside, waited another THIRTY MINUTES (75 total min already) and the lady had the nerve to tell me that I needed to be patient. Really? 75 minutes wait with 2 crying kids and you don't even have the decency to apologize? This SAME LADY smashed my driver side door before when I picked up prescription from the drive-thru. She shouldn't be working there if she's treating customers like this. Avoid the asian lady in glasses in the pharmacy at all costs. Really really disrespectful person that should've be here.
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December 2023 by Mila R.
Should update store hours if they close at 9:43pm. Doors locked shades down.
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August 2023 by Elizabeth M.
I had the worst experience there , the employee sobra was very unprofessional and extremely rude . I went to get my pictures with my kids and she said no I can't help you we are only 2 on duty . Im a paying customer I don't understand I told her I just need 2 pictures. At the end she mocked me and overall worst customer service I have ever encountered in my life .
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April 2023 by Mavy J.
The store hours state that they close at 10pm. So it was quite infuriating to see that they closed at 9 pm on Saturday May 28,2023. Is it okay to close at 9pm? Absolutely, but only if your business hours are stated as such.
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January 2023 by Markiss A.
Super slow pharmacy drive through. They have trouble finding orders. Waited 20 minutes today
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September 2022 by Yen Y.
We had our flu shot by I think her name is Tiffany and she was great. Didn't feel the shot at all. She was very apologetic coz we waited for an hour but they were extremely busy and you could tell they were doing their best to help everyone.
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September 2022 by Dina M.
The pharmacy is a disaster, they have a sign saying "express pick up" there is nothing express about it. 45 mins to pick up a precription. They are short staff and they still let the customers pay for a whole cart of products there, while there is elders barely standing waiting in line.Also their products availability on their website is not updated.
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August 2022 by Diane L.
This review is specifically for the pharmacy drive thru line. It shouldn't take 40 minutes for 2 cars ahead of me. Every time i visit this location to pick up my medication it takes forever. The employees are usually nice but its the service that's terrible. Not sure it they need new management but it shouldn't take you 20-25 minutes to service one person.
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August 2022 by Sandra Angel
Fast and easy
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July 2022 by Jose M.
This pharmacy has some of the worst customer service I've ever had. Wait on the phone for over an hour just so they pick up and hang up.
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April 2022 by Sylvia N.
Walk-in to pharmacy is not recommended. I had left hospital from surgery to pick up pain medication and they said didn't know how long it would be and did not offer me to wait. My medication was not ready until next day. On another occasion from urgent care was told would be ready in 45 minutes. After 3 hours I called in for status and was told it would be another hour. This pharmacy really sucks. Will drive the extra miles to Castro Valley.
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January 2022 by Alex V.
Come to this location if you are in desperate need of something in the store. The staff was kind and helpful; they get 5 stars the environment and selection of products is why I give 2 stars. Just going to and from your car to get into the store you will be harassed about 5 times for money, and I'm not exaggerating. I know people beg everywhere but I came here for meds and was feeling sick, I had a cough spasm on my way out the walgreens front door and literally 5 people asked me for money. They really need a parking lot security.
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January 2022 by Gandalf W.
The store needs an overhaul of the workers . Plenty of workers standing around talking and chatting it up with each other ignoring the customers. They leave the person behind the counter a photos Overwhelmed with a long line no one steps up and helps out. The workers just disappear into the back room there's no way they all have break at that time. It must be nice to make a paycheck and not work.
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December 2021 by George M.
Just got through going to the check stand And this lady by the name of Rebecca She should not use the F word because she's mad and she Wanted some help but nobody would give it to her but but that's between her and the employees not employees not for her to use the F word or no where everybody could hear it and get upset and obnoxious this is not a good employee