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February 2024 by Ebony Felix
Thank you donna For going above and beyond with excellent customer service top tear Especially in my time of grieving thank you
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January 2024 by Ashlee Tsukushi
I’ve come here a few times and the customer service is always poor. Today was the worst - my routine request was treated like such a hassle and they ended up telling me to go to Castro Valley because they didn’t want to figure it out. Don’t waste your time here - the FedEx on Foothill has much better customer service and the rates are comparableUpdate - I went to FedEx in Union City for the service this UPS location refused to help me with. The customer service was so much better. The FedEx on Foothill is also good.
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January 2024 by Kristi Sanders
Super helpful and quick
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December 2023 by Layla Velazquez
I use this location for all my business shipping and visit the store multiple times per week. Great staff who treat every customer with care! I'm grateful for Donna and Teddy and their professionalism.
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December 2023 by Simon Peter Bufete
Debbie is a rockstar and walked me through my project. She made the experience a delight and did it with an amazing attitude. She is a treasure!
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December 2023 by Jairo Carias
in this store they mistreat me they are a gasman just for not speaking english they took me outside it is a person of color the other is of color bank they decriminated me
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October 2023 by Jarosky Chachayma
Closed whenever they please. Arrived an hour before closing time, lady in front (with an attitude) claimed she was closed that she was getting carpets cleaned and to come back another day.Update: second day I found it closed on operating hours.
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October 2023 by СПУКИ
One of the best UPS stores ! Every time I drop off my packages the staff has been great . A Special Thanks to two Ladies : Donna and Teddy ??. Always friendly and helpful. They are super helpful and knowledgeable?!
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October 2023 by Nikolai Lomako
Service is very bad! Stuff is VERY rude and doesn't know policy in the UPS website. They do work with the same rules like 15 years ago. Do not recommend that store at all.
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August 2023 by Eutimia Jimenez (Thumper)
Always friendly and helpful. They try to get the job done as fast as possible.
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July 2023 by Joanna Saeteurn
Per usual always get someone with a bad attitude. Just trying to drop off my returns but always catching someone’s attitude. Ridiculous!
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July 2023 by zainuddin saddiqi
Staff talking rude, internet too slow even my phon was not working here, rental computer charges $3 in just a few second and. Not recommended this place
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June 2023 by Chale
In and out. Also they're not stingy like other ups stores that will charge you for little packing paper
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May 2023 by Dalton James Cryztoff
I had an excellent experience. They are friendly, amazing, and have excellent customer service.
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May 2023 by ke Lolo
Lately the service here has been bad. The manager Debbie is super rude and for some reason many packages are coming up “lost” within their little store. I advise people to take extra precautions here. The African American lady is EXTRA RUDE! I am not sire how she works there with that attitude. Very unfriendly and snappy
