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March 2024 by Hien P
Limited Staffing, but Efficient ServiceI visited the UPS Store at 25125 Santa Clara St, Hayward, CA 94544, just five minutes before closing time. Despite a lengthy queue, the two employees handled the workload well. However, locking the door right at 6 PM seemed a bit extreme. While it worked for my quick drop-off, I’m concerned about potential legal issues for the company. A suggestion would be to consider hiring more staff to avoid burnout and enhance the overall customer experience.
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January 2024 by Juanay Jackson
Great customer service very nice and helpful
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December 2023 by Jocelyn Garcia
The owner, Rahul, was so helpful and kind. Great customer service! Highly recommend :)
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December 2023 by Sequeira Family
The new owner and staff are super helpful and have a focus on customer service. I can now look forward to dropping off my packages unlike before.
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December 2023 by Heydi Suyen
They are always awesome and super helpful everytime I go (and I go almost weekly).Shout out to Sandro and Helga for making my day with such great service.Only UPS store I love to go because of the staff.
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December 2023 by Reggie Singh
I recently visited The UPS Store on Santa Clara Street in Hayward, CA and had a remarkable experience. From the moment I walked in, I was greeted with a warm and friendly atmosphere. The store was well-organized and efficiently managed, which made my visit smooth and hassle-free.A special shoutout to the owner, Rahul, who provided exceptional service. His attention to detail, willingness to assist, and professional demeanor truly stood out. Rahul went above and beyond to ensure my shipping needs were met, displaying a level of customer care that was genuinely impressive.Overall, my experience at this UPS Store was very positive, and I would highly recommend it to anyone in need of shipping services. The dedication to customer satisfaction, spearheaded by Rahul, makes this store a standout in the community.
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December 2023 by Alex Bray
Helga and general customer service here is amazing! Always friendly and ready to help.
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October 2023 by Kimberly Dinh
The manager Rahul is the rudest and most unhelpful person that lacks basic customer service. Don’t run a business if you don’t know how to treat customers.
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October 2023 by carla nunn
Worst customer service ever. I waited in line for 20 mins to get a paper notarized. There is only one man who does it at this location. When it was finally my turn, he decided to help with returns and make me wait longer than I already have. If you feel like wasting your time go here. Otherwise go somewhere else. I walked out, this was the second time it’s happened to me in the same location. Either under staffed or they have no customer service experience.
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October 2023 by Aaron Padilla
Worse customer service! They don’ provide a good custom service and they won’t help you to resolve anything,run away from this place ! They will charge you for a piece of tape if you need it.
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October 2023 by Alpha & 7 llc
Run from this location, I have used them twice to ship packages to me. Poor Packaging skills, received my item broken and paid them over $500 to get it shipped. Highway Robbery
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August 2023 by Ms. M
Quick to drop off returns. Can also use the Internet and print out papers if needed. Passport photos can be done here as well.
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July 2023 by Sue Porter
New owners and all kinds of good customer service has come with it. Highly recommend this location!
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June 2023 by Lance M.
I was denied being able to return my Nike product here at 5:00 pm on Monday June because I was told that I need to 26th . I brought in my shoes in the shoe box and I was informed by the lady and man in their that I needed the box the shoe box came in or the would have to charge me for a box . I exited the store to retrieve the other box from the trunk just to be told after I came back to the counter that I would now be charged for the to put 3 maybe 4 stripes of tape on the box . I politely grab my boxes and left . In my history of returning products I have never had that experience with a ups store .
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June 2023 by Cheryl Johnson
Went today and was helped by Helga, she was so patient and very helpful. Highly recommend this location!!
