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October 2021 by Daniil K
I saw another review, that said this businesses customer service was bad towards smaller clients. My experience was the complete opposite, I was looking for something small, and the customer service was helpful and professional. Will definitely be shopping with them in the future.
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January 2021 by Dankir
I saw another review, that said this businesses customer service was bad towards smaller clients. My experience was the complete opposite, I was looking for something small, and the customer service was helpful and professional. Will definitely be shopping with them in the future.
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July 2020 by Zareen Khan
Just called them to get details on their pricing. Gentleman on the phone was very patient and helpful.
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June 2020 by Ross Jackson
This company is a distributor of material and definitely comes off as the type of business that doesn’t play well with the public or small business. I am a general contractor, I am not a large sheet metal shop. I needed some advice and common sense assistance in choosing a 430-530$ single sheet of material. I could not find this in my area and drove over an hour to this location. All I needed was to look at two sample pieces.. I was able to look at these via the warehouse and decided on the material in less than 30 seconds. I did this with little to no interaction with any human being. Sometimes a little common sense and customer service goes a long way! During normal times this company might have better interactions. Unless you are a giant account holder... or like being snapped at by rude sales people... I’d look elsewhere.
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May 2020 by ross j.
This company is a distributor of material and definitely comes off as the type of business that doesn't play well with the public or small business. I am a general contractor, I am not a large sheet metal shop. I needed some advice and common sense assistance in choosing a 430-530$ single sheet of material. I could not find this in my area and drove over an hour to this location. All I needed was to look at two sample pieces.. I was able to look at these via the warehouse and decided on the material in less than 30 seconds. I did this with little to no interaction with any human being. Sometimes a little common sense and customer service goes a long way! During normal times this company might have better interactions. Unless you are a giant account holder... or like being snapped at by rude sales people... I'd look elsewhere.
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May 2019 by Lu P.
Learn how to drive! You cut me off on 101 south in San Mateo, didn't use your turn signals and if I didn't slam on my brakes you would've side swiped me. Probably would've totaled my s2000! J***
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May 2018 by Mark C.
We've used Sequoia brass and copper for as long as I can remember at Berlin Food & Lab Equipment Company. They always have the best selection and variety of top quality product, and their service is second to none! I mainly speak with David Ryle. His response time is impeccable and always helps us find a solution to our various needs. When it comes to customer service and quality this is the place!
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April 2017 by Syn One
Fantastic customer service!! I look forward to working with them again.
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November 2016 by Jan K.
Very fast with their replies. I always get a low price and timely delivery. James runs the company in a very professional and efficient manner. Great customer service.
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January 2011 by F C.
I needed some C110 copper plates, but they had nothing in my size in their "remnants" list in their computer, and I was too cheap to pay to get the plates custom-cut. They did have some C101 plates on sale that have worked out well. The CSR, Lorraine, was very patient with me despite my going through their computer inventory system for remnants and walking with her all over the warehouse looking for the best match for my needs. Steve is a saw worker there and friendly as well. The entire business is remarkably clean for an industrial operation. I could have paid slightly less elsewhere for C110 plates that ALMOST fit my size needs, but I threw business to Sequoia because I wanted to help support a local business. I rarely write reviews, so you know that they must be doing SOMETHING right for me to post this. :)
