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June 2024 by Ken Voitton
The best customer service! The sellers are very friendly and professional, the delivery was very fast and the quality of the products excellent. One hundred percent recommended.
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March 2024 by Maria U.
I went to this place to buy a bunk bed. The bunk bed was nice okay quality. When I went to purchase the people were just there to get the money. A salesperson said I will get my purchase in a week or less, and made me pay for someone to put it together. Two weeks passed no call or notification about why it delayed or even to let me know it was going to be delayed. I had to call them! Finally after two weeks and 1/2 it arrived. Two unprofessional people who just were rude and unequipped to put a bunk bed together. They asked me for scissors and kept it too. It took them a long time to put it together plus one was more lost than the other. The final job the said DONE and left. Three weeks later the bunk bed started to fall apart, screws were coming off and I had to get someone to come and fix it. Product was nice but everything else deserves a ZERO star .
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February 2024 by Jose Espinoza
I don't recommend this place, everything is very expensive and the furniture is very poor quality. I bought my living room for about 7 months, I paid 2000 dollars and keep in mind that I have had it for about 6 years, it is very ugly, everything squeaks and don't buy in those stores, they are better in the flea
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October 2023 by Donna L.
I shopped at the Hayward store. The selection of furniture was incredible. I had been shopping for a perfect sofa for 2 years. Spotted one within a few minutes of entering the store. The young, male Sales Executive was very helpful (I wish I could remember his name!!) I found a sofa and recliner that I really liked and he had all the information at his fingertips re colors, shipping, costs, etc. SO HELPFUL. He estimated the furniture would be delivered in 2 weeks and it arrived in 10 days. The courteous delivery men efficiently assembled the furniture, and gathered up all the packing materials to take with them. Great service from store personnel and delivery persons. I highly recommend shopping there.
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August 2023 by ayesha chaus
Very lazy customer service. Male sales person had no interest in sales. He had his arrogant behavior. Wasn’t answering questions. So we just took our business somewhere else.
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June 2023 by Scorpion TV48
I was comparing prices and this place sells the mumbles more expensively perhaps because it is in the Hayward Center
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April 2023 by Ayesha C.
Went to look for furniture. Sales person was not interested. Careless customer service
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December 2022 by Michael Ma
Rude saleslady I've ever met. I was be back for purchasing one of the love seat since my wife and me went before Chrismax but we were told there's no delivery at that time. The saleslady "Juana" was too lazy to greet us and quoted me higher price on both clearance price and delivery fee compare the man gave us last time. I got it, I am in sales as well. However, she denied to plug-in the sofa to show us how it has power adjustment, she told us to come back tomorrow. Fine. She kept saying "Excuse Me" to me pretend she didn't understand my accent English and try to discriminate me as a Chinese. I do sales as well, and I speak fluent English. I asked her why I got different price quote, she replied some BS about Chrismax Sales and she is the manager, she make the call. Trying to contact the HQ for give this lady a customer service lesson. Shoppers Be Ware.
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December 2022 by Mari S.
Juana was super helpful this summer during my search for a new couch and bed frame. Our couch was way too big to fit through our apartment door and after two tries Mariano and Jimmy made it happen! We couldn't have done it without them. Ramos exceeded our expectations and truly value their customers. Thank you all!
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December 2022 by Aaron Dixon
Kinda pricey,they really didn't seem interested in our interest but some mexican people came in an they started helping them in their language ✌?
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June 2022 by Lineth Valadez
Terrible service, I went to buy a bedroom, we were the last customers of the day. My son forgot his iPad in an armchair the next day we went to pick it up, it was no longer there, we asked to see the cameras and the store manager had deleted the cameras on the day and time we were in the store, it is a thief without professional ethics. Don't buy from that place, they have no moral values.
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June 2022 by Laura E.
I bought a mattress 3 years ago, it said it's firm and it sinks in the middle. Their furniture are not good quality. Stay away.
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January 2022 by Robert DIYCA
Very attentive employees. Great selection of furniture. Found the most beautiful 6 person expanding dining table perfect for our new home. Also picked up a super comfy sofa sectional for half the price of other competitors which saved us a lot of money which prompted me to buy a matching coffee table to go with my dining set. Would definitely go there again.
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November 2021 by KaiCast
Pushy saleswoman with a raunchy attitude! I don't know if management has changed recently because I have seen good reviews of this place before, so I bought a couch from there and when I received it, it had torn within mere days. It didn't look like it was cheaply made so I fell for their sales pitch, but never again. It was under warranty but the management refused to take it back without valid reasoning. Simply do yourselves a favor and choose a different store if you don't enjoy wasting your time, money, and energy on such nonsense.
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November 2021 by Robert V.
A few years ago, we bought a dining table and a set of six chairs at Ramos Furniture in Hayward. Recently, due to a defect in the wood, the leg of the chair broke. With little hope, we visited the store in Hayward with proof of purchase, but the warranty was no longer valid. The employees were very accommodating, trying to change the frame of the chair, but this type of product is not currently made. To our great surprise, they gave us the showroom floor sample. We are very satisfied and grateful to have a complete dining room set before upcoming holidays.
