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April 2024 by Timothy Goodwin
Had a repairman come out. He made a mistake on charging. My wife spoke to the office. They were very polite, listened to her and refunded us a significant amount of money. I would definitely use them again.
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April 2024 by Gary Gomes
Fast response and great service!
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March 2024 by Phil Deutscher
Worker excellent price to high.
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March 2024 by Gary Potts
Efficient and cost effective service
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March 2024 by Howie A.
Disappointing. Talked on the phone with their office and was told they could break up my service fee into two monthly payments. The service person gets to our house and tells me he never heard of that! Then, he says, "That's not gonna work..." AND he goes on to say he can't replace the one broken spring. He can only replace both at the same time (doubling our charges to about $650!). Then, he adds, "But I can get you your Seniors Discount of 5%...) Buh-bye.
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February 2024 by Teana M.
Arrived on time, and handled my ineptitude without laughing at me. In short, it was an "I called an electrician to install a lightbulb" situation- but the technician was lighthearted about it and helped me find a solution to a remote control problem I was having - which wasn't the initial problem I called for. Excellent service and I would call this company again with any problem or need. Please do ask for a quote at least! Best customer service I've received in a while.... 1000% rating if I could give it!
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January 2024 by Phil L.
This place is a rip off beware of bullshit prices and work that is not needed dont ever call this place
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January 2024 by Ronald P.
I ordered new garage doors. They arrived sooner than promised and promptly installed. I had to call twice for minor adjustments. They came out the same day. I'm delighted I went with Precision Garage Door Service. It was a great value for the money.
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December 2023 by Linda Healey
Patrick Leahy of Precision Garage Door did a great job today fixing my garage door problems. He identified several problems causing my 21 year old garage door to not close. He explained each of them so I could understand what the problems were.He replaced the coils, the springs and the garage door opener and fully lubricated the rails and door hinges in under 3 hours.His trainee Raoul was also great. They both were very friendly and professional and took the time to explain things to me and answer my questions fully. Really appreciate the great customer service.I strongly recommend Precision and Patrick and Raoul. Super customer service!
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December 2023 by June Burckhardt
My wife is a Realtor for Legacy Real Estate & Associates in Fremont. She has used Precision in he past for her customers who are very happy with the results.Our situation is that the main strong broke Thursday night before Christmas Holiday. Friday morning when I discovered our situation I thought...this is great. i won't be able to get somebody out until after the long holiday weekend. As a result I called Precision Garage Door and explained our situation and urgency. I was put on hold and after a few minutes I was told they were able to move another customer appt. in order to get our's done yesterday. 30 minutes later James arrived. He inspected our equipment and gave three options for repairing our door within 15 minutes. We accepted one of their proposals and the work started.90 minutes later James had finished and his work was great. Yeah.Thank You James and Precision Garage Door for being there...Happy Holidays, Larry and June Burckhardt
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December 2023 by Molly Young
First, Precision was able to send a technician within hours of my call. Travis Behn was courteous, knowledgeable, and an excellent communicator. He diagnosed the problem quickly, thoroughly explained the various options for fixing the garage door, and provided a detailed quote. Travis and David installed a new garage door opener in about an hour and left the garage immaculate. Finally, Travis went over all the new opener's features and walked me through programming and operating it. I couldn't be happier Precision Garage Door.
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December 2023 by B C.
Good Service over all. Had a couple of hiccups within the first week but they handled it nicely and as customers we appreciated a company that stands by their word. I would recommend them. Love my new door, very quiet and our salesperson was knowledgeable
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December 2023 by Imelda O.
Antonio arrived within the expected window, he repair es the garage door, replaced the wheels and did other things. From the moment he arrived and left the house everything was done in less than 2 hours. Thank you. Imelda
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December 2023 by E. A. B.
Patrick was first rate. He came out in the rain and traffic late in the evening and repaired our garage door quickly. He explained what the problem was, how he would fix it and when finished, he explained what to do to maintain the door in future. Like everything these days, it is pricey, but he offered senior discount. Every bit helps! We will call again if ever needed.
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December 2023 by Deloise Siller
Precision Garage Door sent a Technician to my home, because my remote control would not open or close my garage door. When the Technician arrived, I explained to him my problem. The Technician, Travis, asked me to give him about ten minutes to check out the problem. I thought at this time, “I was going to be ripped off.” Kevin returned and advised me that the motor needed maintenance and that the coils that pull the garage door up and down was worn so thin that the door could have fallen at anytime. He had me to review the coils. The coils were very thin. Based on what I observed and the fact that the door is 40 plus years old, I gave Travis and his assistant permission to make the necessary repairs. Although, I thought I just needed my remote repaired, due to Travis’s attention to detail, I don’t have to worry about my garage door falling on me or my car and nor do I have to worry about the motor breaking down. Travis also programmed a new remote for me which I’m thoroughly pleased with.I found Travis to be personal, but yet professional. I must say that Travis is truly an asset to Precision Garage Door? In the future when I need garage repairs, I will certainly contact Precision Garage Door and ask for Travis.
