-
February 2024 by Rich Cazneaux
I have been involved with the trades for 20+ years and Jennifer Aldous representing me in the purchase of a Pella Window package is one of the best reps I have come across. She was helpful from beginning to end and after. She significantly contributed in design, sizing and cost saving ideas. She was incredibly accessible and pleasant throughout. I would highly recommend you reach out to Jen if you are searching for a window package.Side note….very satisfied with the quality of my Pella windows.
-
January 2024 by Steve Francois
The vendor just tried to sell me a ten thousand dollar door... what? Run...Edit: Just had their sales manager give me a ring to go over what I was quoted. Offered to get my own doors and they could handle the install. Not a service they are able to provide. Odd thing for a door company to charge for labor. Sounds like they're just selling overpriced doors that you can pickup for a tenth of the price elsewhere. It's all just steel and fiberglass.
-
September 2023 by Алексей А.
Pella renovated our house, they did their job terribly, I do not recommend this company to anyone. The house was not insulated to us, and we are now cold. And the whole house rotted. And my children are sick. Stephen worked for them, and he didn't pay people's salaries
-
June 2023 by Jared R.
I would like to recognize Pella of Northern California and sales representative, Alex Adamis. My wife and I began the process for replacing windows and doors in our home. We contacted six different window companies, received multiple quotes, and met with several different representatives. When we started researching Pella, we drove to the Hayward location where they have windows and many of the doors on display. We met with Alex and were extremely impressed. We chose a wood clad casement series of windows, and the quality is outstanding. It matched the quality of windows that were nearly double the cost. The exterior and interior finish provided clean lines and had excellent finishes. I found our working relationship with Alex to be the most impressive. Pella of Northern California is a family-owned business, and the customer service is reflective of that desire to build a relationship, establish trust, and ensure customers are getting exactly what they desire. We met with Alex on multiple occasions. Alex and his dad came to our house to meet with our contractor. We did make a few changes along the way. This consisted of many phone calls and a few evening and weekend discussions. Alex was ALWAYS receptive, responsive, and understanding as to the big purchase it was for my wife and me. I highly recommend Pella of Northern California (Hayward) and Alex. Awesome family-owned business and Alex truly provides the best customer service I have experienced in years. Thank you all for your help, guidance, and support with this big purchase.
-
June 2023 by Bobbi carrillo
Pella Hayward Service has quality control issues. Had a new Pella slider installed in September 2022. Seal failed Pella corporation dispatched to this local company. Two replacement doors were sent after waiting two months each time. They were to inspect the doors prior to coming to my home. Both replacement doors were defective. Their quality control and attention to detail is lacking. The service dept attitude is very poor as well as their attention to detail and general concern for their customers. 5 months later my sliding door is still not fixed Wouldn't recommend this company. Pella said they will be investigating this location.Services: Sliding glass door installation & replacement
-
June 2023 by Jenny Suckale
Amazing install team. Very friendly and professional. They installed a new door for us, arrived early, worked fast and well, and cleaned up afterwards. Two thumbs up.Service: General door installation
-
June 2023 by Ronald Pummer
Good display and very helpful staff who bend over backwards to answer all you questions and concerns. It is worth the stop to see if their product will fit your needs.
-
May 2023 by Raphael G.
I needed a couple of windows replaced. I had Pella windows installed years ago, so I made an appointment to have their sales rep evaluate my situation. Brian, the sales rep came to the house and knew what should be installed. The technician followed up to take measurements. Wilson tweaked a window which was not closing properly at no charge. Pella is an excellent operation. Their windows are a little pricey, but they last a lifetime and the employees are very professional.
-
September 2022 by MJ Bouthillier
Do not buy Pella Windows! I had them installed in my house 6 years ago. They said they had a lifetime warranty. The windows are difficult to operate, weird configurations, and pieces of junk. Within 3 years a bunch of locks had failed. Ella said they would come out and inspect them for $159. After about a month, a guy came out and agreed that they were broken. So they wanted another $159 to order the parts and replace them. I ordered them myself and did the work myself. They charged me $25 shipping. This year, two of the windows quit working entirely. I called them to come out and they want $300 just to walk through the door! I ordered the parts and will do the work myself. Again they charge me for shipping.I have three Milgard windows in my house that were installed 16 years ago. When I had the first problem with them 2 years ago, a guy came out within 24 hours fixed the problem, and went away and there was no charge.I deeply regret buying Pella Windows! Save yourself!Service: Double pane window installation & replacement
-
September 2022 by MJ B.
Do not buy Pella Windows! I had them installed in my house 6 years ago. They said they had a lifetime warranty. The windows are difficult to operate, weird configurations, and pieces of junk. Within 3 years a bunch of locks had failed. Ella said they would come out and inspect them for $159. After about a month, a guy came out and agreed that they were broken. So they wanted another $159 to order the parts and replace them. I ordered them myself and did the work myself. They charged me $25 shipping. This year, two of the windows quit working entirely. I called them to come out and they want $300 just to walk through the door! I ordered the parts and will do the work myself. Again they charge me for shipping. I have three Milgard windows in my house that were installed 16 years ago. When I had the first problem with them 2 years ago, a guy came out within 24 hours fix the problem and went away and there was no charge. I deeply regret buying Pella Windows! Save yourself!
-
August 2022 by James Hubert
Randy was a huge help when he arrived with our window. We were his last stop of the day and understandably I figured he would want to drop off the window quickly and get back on the road for his 2 plus hour drive back to the office. However, that was not the case at all, Randy was very polite, courteous and in no way rushed anything. After inspecting the window, Randy helped me move it to a secure location within our home. I am very satisfied.
-
July 2022 by Graham J.
Hello, I just want to drop a quick note and thank you to Mike (sorry don't know last name) from Pella who did a few service requests on our Pella windows and doors. Mike has been just amazing and completely resolved our concerns. Once I found a loose screw and bolts from our finicky bifold door on the floor and Mike researched and discovered where they came from and went out of his way to stop by and fix this. I am very impressed with Pella overall for their quality but also their customer service and Mike in particular are really great. Thank you!!
-
June 2022 by Celia K.
I am so positively impressed with Pella Doors and Windows and ALL the folks we've worked with at Pella here: sales reps, service technicians, reception, scheduling, EVERYONE. No one has been less than GREAT. We ordered Pella doors and windows for a pair of townhouses we designed and built in 2017-2018. Some of them are very large. The sales rep was so responsive and extremely helpful, including during installation. What a pleasure it was to work with them. Now that we've had tenants occupying the townhouses for a few years, a few adjustments and minor repairs have been needed. Every single repair technician, and I've dealt with 3, has been nothing short of excellent. The "older," more seasoned ones are really good at showing the younger ones the few things they have not already learned. Don't get me wrong - the "younger" ones, those who don't have decades of experience, are very good too - making the repairs, calling in the right parts, being respectful, courteous, helpful, punctual, good communicators, etc. The warranty covered the parts and the service charges have been reasonable. And the folks who answer your calls, schedule appointments, let you know ETA's are also excellent. They answer calls immediately. They respond courteously and in a timely fashion. During the pandemic with all the supply chain issues, every date they scheduled, they met. And the dates they set were not way far out. They say what they'll do and they do what they say. Which could be said about everyone of their folks. And, of course, the product, Pella Doors and Windows, is excellent.
-
April 2022 by S T.
We purchased two slider doors from Pella Sacramento. Both from the "Lifestyle series". These doors are not only beautiful, but are incredibly well built. They open and close with minimum resistance (unlike most sliders). We went with their Invisa-screens too and they're almost invisible from more than 10ft away. Ziad our salesperson was a bit challenging to track down during the initial sales process due to his busy workload, but he came thru, and made sure our order was correct and kept us updated on delivery. We After I installed the doors we wanted a technician to come out for the final adjustments. Aimee in the Hayward office was a gem and got their Tech "Al", to swing by this last week and he did just a few minor adjustments and showed me some additional features. We couldn't be happier with the Pella Product. We plan to replace the third slider soon.
-
March 2022 by Chris M.
Haven't received our windows yet but wanted to review our great sales experience with Ignacio from Pella. He responded right away to our online inquiry and was super helpful in answering all of our questions and figuring out the right windows for our remodel. He was also the only one out of 4/5 different window reps from other companies who came to our house and saw anything or measured anything in person. Even though we were remodeling and things were going to look different after the work was done he said it was still helpful to get a sense of what we wanted/needed for windows. This seems obvious but apparently not to all window reps! Everyone else just asked for the blueprints (which just called out sizes not styles we wanted) and the window schedule and treated us like another sale. And windows are a big deal and they are pricey! Last thing you want is the feel like you're juts at a deli counter when purchasing. Really appreciate Iggy going the extra mile for us. Can't wait to see our new doors and windows.
