O'Reilly Auto Parts provides helpful and friendly service across its locations. Customers appreciate staff members who go above and beyond, such as assisting with installing headlights, testing vehicles with OBD tools, and helping find parts like wiper blades and batteries. Staff are often described as kind, knowledgeable, and eager to assist, even offering to help customers outside of the store, such as coming to their cars to install parts or swap batteries. One employee notably paid for a customer's tire patch out of her own debit card when change was unavailable, demonstrating exceptional kindness. Customers also value the store’s cleanliness and the availability of parts needed for repairs, including tools for cleaning corroded battery terminals. The staff’s ability to diagnose issues, explain repairs, and provide quick solutions makes the experience positive. Overall, O'Reilly Auto Parts is known for great customer service, helpful staff, and a clean environment, making it a reliable choice for auto parts and repair assistance.
Always helpful and friendly. Easy return/refund process. Not just this one...other O'Reilly's too...thanks!
May 2025
I found an identical luggage lock to replace one I lost on my last trip. Quick and courteous service.
April 2025
They do not know car parts, you have to do your own research but they are very nice and helpful, the manager is a very nice man, I been coming to this oreilly for years and seen employees come and go, they always hire the best ones don’t go to the one in Castro valley they have a horrible attitude
