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May 2023 by Alejandro Valdovinos
Tools are strong, warranty is reliable.I have brought about 4 tools here because I drag them in the dirt, mud, insulation. They have rebuild them or given me new tools. And so far not paid a dime.Bring these guys a box of doughnuts or canned drinks ! They will go the extra mile for you!Replaced or serviced items: hammer drill, drill, battery charger, small jack hammer.(We have about 30 tools.)
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July 2022 by Bob Nator
I’ve dropped off tools needing repair here and have received them back good as new.
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July 2022 by Stan SS
It's primarily a service center but it has some retail items. Have the option to drop off or mail in the tool for service. And you can pickup or have it mailed to you when ready.
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December 2021 by John D.
A Tool and His Money Part II: The Conclusion August 23, 2021: Arrived to drop-off an impact drill for repair. The guy--we'll call him Tim--behind the counter took it, wrote up a tag w/ my info (i.e., address, email, phone number) and asked what's the issue. After explaining the issue he did some stuff on the computer and said that the max it would cost to fix would be $130. Tim: Of course, we'll need to check the Serial Number (S/N) to make sure if it's under warranty first before we do any repairs. Me: Don't bother. It's old and def not under warranty just fix it. $130 is fine. (The tool brand-new is $250-300). Tim: Well we'll check anyways, just in case. Me: Ok, whatever is clever. Either way just fix it. August 27, 2021: Received a voicemail from Tim and he states they checked the S/N and the tool isn't under warranty and that it'll be a max of $130 to fix. -_- So, I call him back... Me: So, we already discussed this and the $130 is fine. Please just fix it. Tim: Oh, Ok... I'll send it off today. Me: So, you don't fix these in-house? Tim: No we ship them off to our facility in San Diego. Once it arrives a technician will look at it, assess it and call you w/ an exact amount it'll cost to fix, get a payment and they can then ship it back to you. Me: Oh, ok that's good. I really don't want to have to drive all the way back to Hayward. Oct 1, 2021: A Month goes by and no word from the repair center. So I call Hayward again to find out what's the hold-up. Me: Hi just trying to figure out what's going on w/ the tool I submitted for repair. Tim: *after looking it up* Oh, I guess they're waiting on parts to fix it. Me: Uhh..Ok... I thought they were going to call/email me to pay for it before they started fixing it? Tim: Oh, you mean they didn't? Hmm... Well they probably will once the parts arrive. Nov 12, 2021: Received a voicemail from an unrecognized number stating that my tool has arrived and is ready for pickup. So I call Hayward and want to find out if they can ship it to me instead of me having to drive up. And I end up talking to a random customer service rep and not someone at the store. Me: Can you just transfer me to the store? CS Rep: There's no way for me to do that. I can send them a message for you if you like. Me: Uhhh... That's not true. I've called and gotten thru to the store before. CS Rep: Well, I don't know sir. Nothing I can do. Me: Ok, whatever just give them my name and phone number and have them call me. CS Rep: Ok they should contact you within a day or two. Nov 22, 2021: Fed-up waiting I decide to schlep over back to Hayward and see what the f*** is going on. I arrive and give Tim the whole saga. Tim: Huh... That's weird. You really should've gotten a phone call or email or something. But the good news is I do have our tool and you can pay for it and be well on your way. Me: Cool. I'm not blaming you, per se, but I just want you to know that your whole tool repair process is, pardon my French, f***** up. Tim: No I understand. It's not the way it usually works. I'm sorry about that. *Tim continues to push buttons on the computer as the process of getting rung-up is taking much longer than it should* Tim: Uh, well... It appears my whole system is frozen and I can't charge you right now. Me: So that means it's free, right???? Tim: Uh, I wish. Hmmm... Tell you what. I don't want you to have to come back up here so I'll email you a link later and you can pay and we'll ship it to you. How's that sound? Me: Not ideal but what can I do at this point? Nov. 23, 2021 I never received that email so I call back the following day and Tim apologizes and says he'll send it today. Nov. 24, 2021 The link showed up late on the 23rd, I see it in the morning, pay and call to verify they got the payment and to also hope they ship it out before Thu (Turkey Day). He acknowledged the payment and said it would be sent out that day. Tim actually calls back
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August 2021 by Dave Sequeira
I have been there several times for tool repair. They seem to do a good job.
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June 2021 by Ali Mohammed
I love Milwaukee tools and stores
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May 2021 by Thomas Fields
I had purchased a combo set with two impact guns flash light and charge with batterys the 3/8 pact after about a year the grip started to loose it's shape and peel the warranty on the tools are five years so after about three years I took the tool I'm for repairs witch I thought was covered under the warranty so the service center is about ninety miles from we're I stay when I get there they informed me that the grip was were and tear and would not be covered under the warranty six months later the fan on the inside of the gun started to brake apart so I took the tool back to the service center thinking it should be covered under warranty since it was internal I was told the second time I took it in that it would be a ninety eight dollar charge to rebuild the unit so I left it to get fixed two months later they tell me to come pick it up and they give me a new gun so why did they not do that two months ago they charged me anyway I love the tools but the warranty sucks no one no what is covered
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April 2021 by Andy Persson
I was very upset last week when I went to your store and found out when I arrived that the showroom was closed. That should be mentioned on your website, especially since I came all the way from over the hill. If the showroom is once again opened I would love to come in.
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March 2021 by Cutie Lev
I live in Canada
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August 2020 by Anthony Sims
Good service
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July 2020 by Matt Harris
They can repair any of there tools and get you back to work.
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June 2020 by Todd S.
I'm a Contractor and Certified ICC Building Inspector. I've been in the trades since 1984. I own so many Milwaukee tools. Very very disappointed in the 12 volt tools battery life. I was on Facebook last year and someone with Milwaukee reached out to me and wanted to help out. I deleted my Facebook account since I had a stroke last year and can no longer look at all the political issues and all the hate for one another. I had posted pictures with all my tools even my panel saw along with about 50 other cordless and hand tools. I still buy Milwaukee tools today but I'm DONE with buying Milwaukee battery operated tools. I recently gave away an entire 6 piece Milwaukee combo set with beautiful black and red duffel bag as I could no longer afford to keep replacing the batteries. Now I'm stuck with all these 12 volt tools and only a few 12 volt working batteries. I was putting all the bad batteries in the Home Depot battery recycling bin. I own SO MANY 12 volt tools like the see snake drill/ impact driver combo 3/8 ratchet and more. I will not spend my hard earned money on Milwaukee battery operated tools when my 12 year old dewalt and Makita batteries still work but 2-3 year old Milwaukee batteries ended up in the recycling bins. I own so many Milwaukee corded tools that just keep on ticking. Someone within Milwaukee reached out to me on Facebook and wanted to send out replacements but since having the stroke along with being terminally ill for 8 years my life has been turned upside down. I really could have used the assistance as I haven't been able to work full time for 8 years. I was a loyal Milwaukee proud tool owner. I even own another $1000.00 in the pack out systems and really loved Milwaukee. Just wish I got more battery life.
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June 2020 by Rob Jarrell
Ive always used Milwaukee on my job site. I was hoping customer service would be a little more professional and helpful since I was in person at the store.
[email protected] Thanks
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June 2020 by devin martinez
I recently had an experience with Nira at the Milwaukee store in Hayward. forgive me if I spelled that incorrectly. I always experience great customer service from Milwaukee in general but she definitely went above and beyond this time around! during the time of covid-19 shelter in place no less. I work in an "essential service" and I'm on call 24 hours...Nira was able to get me the tool I needed when I needed it. I'm sure my customers are grateful as well since this allowed me to continue working... thank you Nira and thank you Milwaukee!
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March 2020 by Vance George
Great quality tools. Awesome warranty plan!
