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December 2022 by Stacey T.
I was at the Matt counter today because I bought a tube of Mac lipgloss and it spilt all in my purse in the pocket of my Louis Vuitton purse and I went back and asked them can I please just exchange it because there's a hole in it somewhere the lady told me without the receipt no I said lady stand by your product I have the stuff here she said yes but it's 60% gone I said because it's right here into my purse you can take your hand and fill it I wouldn't upstairs found us a manager she said yes they will exchange it and consider it damaged we go back downstairs the only Lee told her no she needed another boss's permission after 10 minutes of sitting there I went ahead and sat down she came to me and said oh I was just put it down as damaged exactly as the other baby had asked her to do when she stayed she could not I don't like to have games played with me I don't like liars I don't like lazy workers the Matt will never see me again
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October 2022 by Miranda Linarez
(Translated by Google) Excellent products, very good service. I'll be back soon.hits(Original)Excelentes productos, muy buena atención. Pronto volveré.Éxitos
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May 2022 by Ashley D.
So kind and helpful. The whole team exchanged ideas on how to find a product perfect for me. Thankful for them, but especially the lady that escorted me around helping me with each question I had!
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February 2020 by Melissa Haribans
Wow. I have never been this happy to purchase make up. Not only did Tina pick out my perfect color in mintues. She took her time to explain what else I might need.she took into consideration what made me feel comfortable. Way you carry out the name of Mac.
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February 2020 by Chanal Gengan
What an awesome experience!!first time shopper and customer service was excellent. Tina was excellent. Helped with selecting the perfect matches and proving expertise. Thank You Tina!!
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November 2019 by Autumn C.
Drove all the way here to get a quick lipstick waited about 10 minutes or longer no one ever helped me then a man came from the perfume counter to tell me she was on a lunch break for an hour or something..... okay so I guess you guys don't want my business and there is no one else to help me ???
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August 2019 by Rachel D.
Came for a last minute M.A.C. run before my date night. I walked into the mall and right to Macy's MAC counter... nobody was there! I waited, waited, waited about 10 min before I started filming... then filmed for even longer b before someone decided that they wanted to ask me if I needed help... And it was a young woman who'd been at anothercounter near by mingling with other employees"why yes, I'd like to make a purchase" obviously!
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June 2019 by Searchyourownhome E.
Came in with the idea I'll just get my same natural look omg I left out looking soooooo cute she put color on me I never imaging of wearing
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June 2019 by Aleesweets Tv
I think this location is better than Bayfair's. There's more staffing here so you get attended to on time. If you want your makeup done, ask for Jamie. She's super sweet and makes you feel comfortable. Her makeup skills is top notch too, she did my makeup for my maternity shoot. Overall my experience was great.
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February 2019 by Lupe H.
I am kind of disappointed with the Macy's here, it was like a small Sephora as soon as you walk in, bit it's VERY messy, the staff didn't approach us at all in the perfume section and they were busy looking at each others Instagram post. I did need assistance however I figured I'd go elsewhere. Now the cool part of this Macy's is that it has a small section of high end, they had Moschino, MCM etc. but VERY unorganized and in a glass shelf which didn't have anyone around either. I would 100% skip coming here again
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October 2018 by Hollywood Brit
Soooo every time I come here I always get the BEST customer service! My favs are Love and Anthony!!!
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August 2018 by J P.
I made an appointment for 10am and no over ever showed up. I waited 30 minutes until I finally gave up. So upsetting as I didn't get a call or anything letting me know of any cancellation and I am such a MAC enthusiast and customer.
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August 2018 by Chady M.
Leslie was so helpful . The store was busy , she was by herself and it was close to closing time, but she managed to help me to the fullest . I walked away a happy customer. I'm surprised how much help she was to me in such little time . She helped me try on some products that suited me so well . I walked away with all the things I needed . Thanks Leslie !
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January 2018 by Michaela S.
I made an appointment here for my makeup for a maternity shoot. I made my appt at 12pm for my Photoshoot at 2pm (I was told the service is from 30 min-1 hour). When I got there, there was only ONE employee working and that employee was expected to do my makeup while also taking care of customers. This was in December, so it was crazy busy with everyone doing their holiday shopping. I arrived on time, but didn't get my makeup started until 1pm, and even then, my makeup session was constantly getting interrupted. The MUA who did my makeup was very talented and very sweet. I have absolutely no complaints with him. But I don't understand why they would book me if they knew only one person would be working that day. My makeup wasn't done until 2:30pm, totally missing my Photoshoot which was very upsetting since it was the last chance I had to get a maternity shoot before having my baby. So not only did I waste $70 at MAC that day, I also lost the down payment to my photographer.
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December 2017 by Markayla S.
Went in looking for cologne and came out with lipsticks. H.D. helped me try on different shades and showed me how to put on lip liner. She was patient and never got upset when I was indecisive. She even encouraged me to try a red color that I ended up buying. She was amazing and made my day! Thank you H.D.!
