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June 2024 by Larry Miller
As a disabled man, I have two worn out knees that need replacing, but due to my size, i am unable to have the surgeries. I went in the store, wesring my brand new $85.00 left knee brace, and in riding their electric store scooter, i came up to an end cap of the deli counter, and the cap stuck out, and caught my new brace, and it broke the hinge, and ripped the cover of it. The manager came and i explained the whole incident to him, he said he had to go look at the video, he came back and gave me his business card, a claim # and a number to call. It took about 3 weeks they even offered $150.00 in groceries, i turned it down, all i wanted was for a replacement knee brace, which i got. Ive been shopping there for about 10 years now, but my most disappointing time was trying to "Instacart" from that store, because I know what they have, and where its at in the store, but having tremendous difficulties with "Instacart" i found out that the "Instacart" comes from a different store farther away from my home, and dont have the varieties that the closer store has!
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June 2024 by John Hahn
Friendly staff, decent prices but be sure to check best by dates. Ended up with a $16 bag of coffee that expired last year ?
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May 2024 by Stephen Hazatone
Although at times they could afford to get another aisle opened up, they're really a very great group of employees that I've come to know well after 12+ years of shopping there. And prices are high across the country...so I can't really fault Luckys for that.
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May 2024 by Soraida Taco
They say they close at 11 and at 9:40 they are already closed
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April 2024 by Pearl Savarimuttu
My favorite store was Lucky’s at Santa Clara St, Hayward. But not any more because of the checkout difficulties. I went after a busy day at work and picked up 18 items. The associate at the self checkout knows me very well as I am a regular customer (I have been shopping at this location for over ten years). However, last time she was rude to me when I went to the self checkout. She said that I should go to the cashier at the register. I wanted to go, but I noticed only one register was open and had a long line. I said I only have 18 items and she did not believe me; she rudely said that I had “way more than 18”. I went to the self checkout and scanned my items as two transactions due to the new self checkout policy. I will not be returning here to shop, and I suggest other people take their patronage to a different store where customer service is more of a priority.
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March 2024 by Dina Turner
Great people.
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March 2024 by Charles Mickael
Terrible service, 2 check out lines open when busy. Self service is 10 people deep and when assistance is needed there is no employee there to help.
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February 2024 by jahnet santana
things are very expensive
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February 2024 by Kim Roberts
Tried to get a quick sandwich from the deli counter. No such luck. The person behind the counter kept telling us to choose from the already made ones She was having a really difficult time with basic knowledge of what goes in the sandwiches. She seemed not to understand English. Both my partner finally gave up and left. Not making that mistake again.
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January 2024 by Heather Hilden
Today I left this supermarket smiling and in a better mood than when I came in all because of the associates that work here! Bishop in the bakery was so sweet and helpful and the cashier was funny and put a smile on my face. This is going to be my grocery store from now on!
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January 2024 by Phil Shepherd
Had everything we needed. little price. But all in all a good store.
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January 2024 by Steve Delgado
Used to shop here because it was closest to me. Turned out, it was a decent store to shop at. The sidewalks around the shopping center are a bit rough, it is difficult for me to go over some of the bumps in a motorized wheelchair. Recently I found out that there no longer have baskets. I used to put a basket on my lap and do my shopping in my wheelchair. It was not the best, but it worked for me. Well I found out that the baskets are now gone, reason? They were stolen. So when the shopping carts are stolen, they get replaced, why not these baskets. Instead, they do not have them any longer. So when i asked for a bag, they send an employee to push a cart around and follow me. Um I am independent, all I need is a basket of even a bag! Do you know how it feels to a man that has worked to independent after a major surgery just to be treated like a cripple? Why can't you just get new baskets? I was willing to buy a bag, but instead I was embarrassed. Will not shop here any longer. I will go the extra blocks to Safeway. I am sure they have baskets or will let me buy a bag to use for shopping. This was not the first time at this store I felt disrespected.
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December 2023 by key key C
I recommend this Lucky's to anybody. That was my first time going there. The association work there was very helpful in the things that I needed to find. I definitely would be back to shop there
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December 2023 by G Man
This lucky's is right by my work. It's a smaller luckys and not super busy, which I appreciate all of the employees. Pretty much know me by sight again because of the small customer base, but if you don't want to be bothered much by other customers, this is a great place to go.
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December 2023 by patricia martinez
Always parking, good prices, and they have items I want.
