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March 2024 by Britney Cabrera
Really enjoyable experience Geneva explains everything very well. Awesome customer service
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October 2023 by Catherine White
Excellent customer service and professional, Tad found me an extra $500 too! I appreciated all the assistance, Thank you
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August 2023 by Wilma G.
WORSE TAX BUSINESS IN CALIFORNIA! Geneva and Tad are so unprofessional. They do not return phone calls or voice-mails and they are never in the office. If you want to have your personal or business taxes completely ruined. They are the couple for you. By far the worse tax prepares I have ever worked with. How they are still in business is shocking because they do not care about you or your taxes,as a customer. Once you pay you will be ignored by both of them. They lack professionalism and the experience to file your taxes..I wound up owing the IRS $250,000 because of several mistakes made on my taxes for a house I sold. IRS froze my bank account and it was a nightmare getting resolved because both TAD and Geneva ignored every phone call and email. This is by far the worse business I ever ever dealt and two horrible individuals. Also corporate does not care about their franchises. That's how they are able to stay in business. The location is basically a dump. They are not a business at all. The location is just a tax write off for them. They aren't their to conduct business. Don't make the mistake and use them. Pay attention to the negative reviews. This will be the worse experience of your life if you go with them. Also check out their hidden negative reviews.
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March 2023 by Rosie Vigil
Really good people!!! My family and I have been going to them over 10 years. Very friendly and honest people!! They know their stuff.
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March 2023 by James K.
I checked out the compliments and ignored the bad ones specifically customer service issues such as diligence and cordiality. I gave it a try and focused on their positive side which is their expertise. Sent my files on March 12 and got a response on the 15th that Tad was a little behind, it was ok coz I truly understand. Called them 12x from the 13th to the 25th! Geneve? answered 3 out of 12. Twice she said they will call me back but never happened. She sounded arrogant and condescending but I tried to be patient. It's been 2 weeks with no decent communication with this tax prep and all I need is an UPDATE! Be it an EMAIL or a brief phone call! All it takes is a minute for an update and to tell me if they will be able to work on my Tax or Not! They may be the best in Tax prep I guess (MAYBE) but they lack manners. I Signed up for Turbo Tax full-service today, an accountant called me back in an hour and everything is done in one day with a smile. No wonder Intuit is such a successful company...NO WONDER...
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June 2022 by G
WORSE TAX BUSINESS IN CALIFORNIA! Geneva and Tad are so unprofessional. They do not return phone calls or voice-mails and they are never in the office. If you want to have your personal or business taxes completely ruined. They are the couple for you. By far the worse tax prepares I have ever worked with. How they are still in business is shocking because they do not care about you or your taxes,as a customer. Once you pay you will be ignored by both of them. They lack professionalism and the experience to file your taxes..
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May 2022 by Be Inspired By Life
DO NOT GO HERE!! YOU WILL REGRET IT!! Tad is by far the worst tax preparer in the history of tax preparers and his wife Geneva is no better. They are non responsive when you need anything from them and will ignore all of your calls and emails. I received several letters from the IRS stating that I owe $250,000, which I knew was not correct. It was the result of incorrect information filed by Tad for my taxes, due to his inexperience on understanding how home sales work when filing taxes and a long list of other incorrect information he filed on my forms. When I first received the letter I called Tad office once a week and left voicemails and sent emails. Visited the office weekly and it was always closed. Even though the hours online stated they were open. I did this for 6 months.After not receiving one single return phone call or email back from Tad at Liberty Tax Mission Blvd. I get a final letter from the IRS that my bank account will be levied due to the incorrect information filed on my taxes. Showing that I have an outstanding balance of $250,000. I advised the IRS that my tax preparer was ignoring me and being non responsive. They also needed my tax preparer to contact them directly to discuss how he went about filing my taxes the way he did and I assume, to work with him on getting it corrected. One of the days I finally get through and Geneva answers the phone. I explained to her my urgency. Long story short. She basically tells me they are too busy and will get back to me when they can. Trust me when I tell you. I was a huge inconvenience to her and she wanted in no way to help me. She basically told me that don't have time for me. Since I had already paid them and they had my money. I talked to a business partner and they suggested I hire a tax attorney to assist me.PLEASE SAVE YOURSELF THE TIME AND HEADACHE BY NOT USING LIBERTY TAX ON MISSION BLVD. Tad and Geneva are completely unprofessional and non responsive and you will be treated like a burden/inconvenience to them. You will be dealing with unprofessional tax amateurs. Try calling their office or sending them an email. Just for fun, so you can see for yourself that they never answer, return phone calls or respond to emails. If you want to confirm even further. Stop by their office during the business hours posted. For as many days as you want to stop by and I guarantee no one will be there and doors will be locked. It's a complete shock they are still in business. You are better off getting your taxes done at McDonalds.P.S. Just like the other review states from Muhammad. They are non responsive and never get back to you. Regardless of how many times you call or email them. They are the most unprofessional tax couple you will ever work with.Add photos
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April 2021 by Muhammad Khan
Our first and only experience was bad. I unprofessional and unresponsive in communication. Geneva promises a call back instead of answering ur questions and never gets back.. No questions answered related to our important tax docs even after reaching out to them through several calls and emails.
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April 2021 by Dwight Ivy
Geneva was an excellent tax preparer. Would highly recommend.
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March 2021 by Baki Hanma
Geneva was very knowledgeable, really knows her stuff and helped me get the most out of my refund, they even have donuts to offer, I highly recommend this place!
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March 2021 by John Paul Garcia
Did the taxes here, great experience.
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February 2021 by Abdul N.
This branch of liberty tax is the best place I have ever seen they are very nice and friendly people Thanks a lot for your great service. today I called them for a copy of my 2019 tax within 10 minutes they sent it to me they're very responsible and respectful. thanks again for your help and support
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January 2021 by P.SOJA
Very informative, very responsible, very quick to attend to your every needs, and very freindly. They tackle your tax like its their own, thats why I'll be back this year.
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February 2020 by Andrea Hughes
They are so nice and friendly.
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March 2019 by Raynard C.
I am truly glad I found this place to assist me with my tax needs. I went to a large Tax company (you can guess which one) but they couldn't assist me with my request so I went to this one right on Mission Blvd. Geneva and Tad were just wonderful folks who were thorough, professional, and friendly too. They answered all my questions and concerns and I left feeling without a trace of burden or worry as when I first walked in. That said, I highly recommend this place to anyone who would need Tax Assistance as they are very knowledgable people who do such a wonderful job helping people like me who have Tax concerns. It has a parking area on the side which is a big plus!
