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December 2023 by munks069
BE CAREFUL DEALING WITH THESE SCAMMERS. THEIR AD WILL SHOW ONE ITEM, BUT YOU GET SOMETHING ELSE WHEN YOU MAKE THE PURCHASE. IT'S LIKE PAYING FOR A CAR AND WHEN YOU GO TO GET YOUR CAR, THEY GIVE YOU A TIRE FROM THE CAR. THIS BUSINESS PRACTICE OF THEIRS IS KNOWN AS BAIT AND SWITCH ADVERTISING, WHICH IS NOT LEGAL IN MANY STATES. THEY LACK INTEGRITY AND HONESTY. MUST BE HARD UP FOR CASH. OH WELL, NO MORE BUSINESS WITH THEM EVER AGAIN. FEELS GREAT TO SEVER THE RELATIONSHIP! STAY SAFE AND AWAY.
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December 2023 by Nicole Gavina
I ordered gummy vitamins; the order took weeks to be shipped and then once it arrived, it looked outside package identical to the gummy bottle. I opened it and unsealed it to find it was not what I ordered! It was capsules not gummies. I asked customer service why i was sent the wrong item; I was told sorry you no longer carry gummies so the company automatically substituted for capsules. I cannot use the capsules and now that it's open the customer service has been horrible telling me it's my fault I opened it (bottle looked identical) and I cannot get my money back. It's the companies fault for sending me something I did not order; and for not asking me prior to shipping when the company should have asked me my preference.
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December 2023 by KAren Collier
Placed my order on Dec 2. Kept receiving emails saying my order was on the way. Eleven days later I called looking for my order. At first they said it was lost and when I asked if they were going to replace my order they then said it was out of stock. In my opinion I think they take orders and hope you forget that you replaced it or with whom and just keep your $$.
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December 2023 by Mary W
I purchased products for my 92 year old mother. The products arrived quickly and customer service was excellent! ********* was especially helpful. I plan to order from HerbsPro again in the future!
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December 2023 by Trinity S
This is a good Company with great communication and product variety.
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December 2023 by Sabine L
This is a good company. They went the extra mile to investigate the change of name for a product.
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December 2023 by Rosemary G
Great service, great variety of products I cannot find elsewhere, and delivered quickly!!
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December 2023 by Michelle Stamp
Top quality product. Fast shipping. Everything arrived in perfect condition. Thank you so much!
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December 2023 by Michelle S
Excellent customer service. Top quality products. Speedy delivery. An all-around great company!
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November 2023 by Joey Bartek
Great customer service. They even called me about a discontinued product and advised me about why.Awesome company
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November 2023 by IQof3
I give a 1 star over 2 years ago for zero customer support and canceled my order on trust pilot. They reach out to me NOW to find out why.....took them 2+ years to respond. This is why they get 1 star.
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November 2023 by Marie Valeski
So far; so good. I had to return eye drops that were recalled due to a problem with the solution. I requested that I return the box and asked for credit for the purchase. I quickly received a response on where to return the package and I am now waiting and hoping I will receive a credit to my credit card. Wonderful quick service. I'm waiting to hear if I will receive a credit.Thank you,Marie Valeski
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November 2023 by ShenkAG Enterprises
I ordered a product based on the picture shown on the site. When I received the product it was not the one pictured. They will refund my purchase, however I will need to pay for the return shipping. I definitely would NOT buy from this site again!
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November 2023 by DY Furlin
I experienced very good customer service. I had decided to cancel my order, as I found my item locally, as I needed it asap. It was speedily done.
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November 2023 by Lazar Rozenblat
HerbsPro claims worldwide shipping. I was trying to place an order with shipping to Israel. It appeared their shipping list includes virtually all world destinations (including what they call "Palestinian Territories", as well as Russia, Ukraine and other war zones)... except for Israel. For my inquiry, the customer service replied, "Unfortunately the carrier we use for international shipments have temporally restricted the shipping to your country due logistic issues." I wonder what is their logistic issues if they would still ship to "Palestinian Territories", which probably get shipments via Israel anyway?
