-
September 2023 by Dube Argueta
Been here once,not long ago;going twice,same eye,different dateand already feel cured.Eye, don’t cry,everything should be alright!
-
November 2022 by Mingus Manoz
The Optometrists are Class A, they are thorough, and kind.However, something happens that is Unconscionable in the Eye-Glass Frame Department. Not certain of the Dynamic that is carried out in the ordering of Frames and Lenses; not certain of the Manufacturer's responsibility in the horrible delay of the Lense crafting and the placementOf the Lenses. Nevertheless, the true Responsibility falls on Hayward Optometry.
-
September 2022 by Sagar P.
Great customer service when I purchased both sets of prescription glasses as well as help in repairing my glasses a year later. Thank you Dalia and team!
-
December 2021 by Ross Thomas
Friendly staff, easy parking just down the street, and great overall experience with Dr. Marilyn Le. Definitely recommend it!
-
November 2021 by Monica M.
Dr. Sim was an incredibly kind and cheerful doctor who made the eye exam process very pleasant. She took extra care to ensure that everything was disinfected before use, and ensured that I was comfortable the entire time. I have nothing more to add other than that I wish the front office staff were more friendly - I walked in and was met by a cold greeting. I wasn't expecting them to jump for joy, but at least a "hello, great, the doctor will be right with you." would have been nice. I was walking around browsing through the glasses cases wondering if the doctor had even been notified I was there.
-
October 2021 by ChangChao Ho
Totally awesome experience! I really like the personal touch you get when you visit Dr. Sim. I don’t feel like I’m put through an assembly line when I come here for my eye exam. Dr. Sim goes in-depth into the state of your eyes at all levels. Dr. Sim is so friendly, polite, patient, considerate, and truly professional. Dr. Sim is definitely the best optometrist I have ever met in my life.During the pandemic, I really appreciated them taking steps to maintain a low in-store capacity, ensuring everyone wears masks at all times, and wiping down optical equipment between each exam.Last of all, I couldn’t ask for a better glasses frame shopping experience. Ariadna is super nice, helpful, and knowledgeable throughout the process from selecting the right frame and optical lenses to the best pricing.Thank you so much Dr. Sim and Ariadna for your excellent service!! I will definitely be back and strongly recommend you guys to everyone!
-
October 2021 by Denise Yerby
I came in with my child's broken glasses and walked out with new frame in under 15 minutes. It was incredible. Friendly service and experienced help.
-
September 2021 by ChangChao H.
Totally awesome experience! I really like the personal touch you get when you visit Dr. Sim. I don't feel like I'm put through an assembly line when I come here for my eye exam. Dr. Sim goes in-depth into the state of your eyes at all levels. Dr. Sim is so friendly, polite, patient, considerate, and truly professional. Dr. Sim is definitely the best optometrist I have ever met in my life. During the pandemic, I really appreciated them taking steps to maintain a low in-store capacity, ensuring everyone wears masks at all times, and wiping down optical equipment between each exam. Last of all, I couldn't ask for a better glasses frame shopping experience. Ariadna is super nice, helpful, and knowledgeable throughout the process from selecting the right frame and optical lenses to the best pricing. Thank you so much Dr. Sim and Ariadna for your excellent service!! I will definitely be back and strongly recommend you guys to everyone!
-
September 2021 by Ferrion C.
Estella sim the female optometrist at Hayward optometry has issues. She has no patients and horrible attitude. I have patients but after to long you just have to say something and I did, she changed her attitude real fast, became all nice and patient. Wouldn't recommend this place if your going to deal with her yelling every time she has to repeat herself more then ones. She wouldn't have to repeat herself if she didn't go so damn fast and try to rush you. Only positive here is the receptionist in front, she's so helpful and nice.
-
April 2021 by Sunny E.
I wrote my review a few years ago. I just want update that increase the rating from four to five stars because the staff here are absolutely amazing and super helpful. They always are very polite and help answer any questions as best as possible.
-
March 2021 by Janett Barrera
The costumer service is great! Both ladies and doctor are great..but the glasses I got are soo cheaply made (ray bans) and are defective..I have gone back about three times and they havent fixed them..the first time they were super wide and one of the arms fell off ..they are not even fitter right I have to push in one side thru my ear because they didnt do it right..I paid about 150 for these glasses and it seems that they dont really want to fix them..I called and asked and they said that I'd there were defective I would take somewhere else to fix
-
March 2021 by Dave M.
So far I've been super happy with switching to this optometry office. Dr. Nguyen is very nice and easy to work with. I recently considered progressive lenses, but had no idea what they were like. She took the time to explain to me how they work, what to expect, and how sometimes they don't work for everyone. Upon receiving my lenses and new frame back from the lab, I noticed a problem with the frame (through no fault of theirs or mine). I called them and they asked me to come in so they can examine them and make the appropriate repair. Turned out that it wasn't something that they could repair, but they happened to have an identical, brand new frame in stock. Instead of having me deal with Oakley for the warranty replacement, they swapped out my lenses from my pair and put them into their new pair. I walked out of the office so happy about the excellent customer service, I decided to write a yelp review! Doesn't happen too often, and I really should finish up other business reviews that I still have saved in draft. - Friendly and professional staff. check. Have visited this office on 5 separate occasions since December 2020, and the front office staff is always friendly and courteous to me and to everyone in the office during those times. - Clean office environment. check. Staff and customers wearing masks, hand sanitizer available for customers, and trays for glasses to be sanitized once they are tried on by a customer. - Easy access to free parking. check. Located next to a free public parking garage (with EV charging available for a fee). A few free street parking in front of the business, but I'd recommend parking along Mission Blvd or in the parking garage. Recently switched optometrists, to support Hayward business and for the convenience of not having to leave my city.
-
October 2020 by Uncle R.
It a clean and comfortable office with all the nice Quality brand name Glasses The Dr. Gives you a Thorough Eye examination and Helps to correct any Eye issues that you may have.
-
October 2020 by Efrain C.
I love the staff. Very professional and attentive. Always looking to help. Specially Dalia, she helped me and went out of her way to provide me with some antifog cloths that I badly needed for my Rx glasses. Without these cloths my job can be very difficult. I work in refrigerated food industry so I am in and out coolers all of my shift and without these antifog cloths my glasses fog up. making it almost impossible to see. Very frustrating. But Dalia helped me to get these which makes my job a lot easier. Thank you very much!
-
October 2020 by Craig Moore
I love how great the experience is each every time we've shopped here. Dalia was amazing in how knowledgeable she was and totally cheerful the whole time. She had this amazing trick to precisely fit the bifocals I needed. Everyone there has always been greatly helpful.