Hayward Nissan provides an exceptional customer experience, marked by friendly, knowledgeable, and helpful staff across both sales and service departments. Customers report a pleasant, non-pushy sales process, with staff being responsive to online inquiries, providing detailed vehicle information and photos, and facilitating smooth test drives and paperwork. The service department receives consistent praise for excellent customer service, with representatives clearly explaining processes and providing efficient, high-quality maintenance and repairs. The dealership offers convenient amenities, including a complimentary shuttle service with friendly drivers who often go above and beyond. While the showroom is currently under construction to provide a nicer place for customers, the outstanding staff ensure a seamless and positive experience. Many customers express strong loyalty, stating they will definitely return for all future vehicle purchases, maintenance, and repair needs, making Hayward Nissan their go-to facility. The overall experience is frequently described as exceptional and five-star.
I received a lot of helpful information about my car and future services from the service attendant.
September 2024
Problem with opening Sun Roof. Israel, the service advisor solved the problem expeditiously and also adjusted my tire pressure. His demeanor is professional and consumer oriented. He deserves kudos for this.
September 2024
I had exceptional experience with service representative, Israel ! He was very helpful and knowledgeable and provided true 5 star experience during my recent car repair! I would ask for him for all my needs in future!
