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March 2024 by michelle doppelt
Great caring people. Vets and techs get to really know your dog. My 14 and 12.5 old pups are still going strong thanks to the vast knowledge and willingness to try different treatments.
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February 2024 by diane barlow
This Veterinarian is the best one I’ve ever been to. You can go in the room with your animals. The doctor does a lot of stuff with you in the room which I appreciate they do not rip you off. They are honest and caring, which is very important.
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November 2023 by Brenda Nunez
They accommodated so that I could bring in my dog the next day. Great service, wonderful staff. Always have a great experience at Gentle Care Vet. They are also very responsive via email.
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October 2023 by Wendy Tang
My experiences with the staff at Gentle Care have always been pleasant. For every appointment, they have taken the time to review with me the recommended (sometimes required) services/procedures and detail the cost of each item. As a fur mom without any base knowledge of pricing for these medical costs and knowing that vet visits are always pricey, I've been satisfied with Gentle Care as my main goal has always been to ensure my furry family members maintain their health. Recently, my 14-year-old cat reached the end of the road, and I had to make the heart-wrenching decision to let him cross the rainbow bridge. As many fur parents will understand, the struggle to determine if you're making the call too early or too late is incredibly difficult and painful. But that day, I knew time was running out, and I called the Gentle Care staff to plead for any open slots. They were sympathetic to my situation and offered to call and confirm their appointments in the hopes of finding any cancellations. Miraculously, an afternoon slot became available. Saying goodbye is never easy and when the time came for me to check in for the appointment, the staff was incredibly kind and placed me and my cat, Kona, in the room towards the back to allow for some privacy. Initially, Dr. Vaynberg suggested possible options to heal him, but once the test results came back, Kona's fate was sealed, and the kind thing to do was to let him go.Dr. Vaynberg and the staff made sure I finalized all the arrangements before Kona's last breath, and after kissing Kona on his head for the last time, I was able to stagger out to my car without seeing anyone, and I am grateful for that. I know everyone has had a different experience with Gentle Care, and for me, they have offered excellent service from the start to the end. I want to thank Dr. Vaynberg for being so kind and understanding during that terribly difficult time and for allowing me the time to properly say goodbye to the best bitey love kitty. Thank you to the staff at Gentle Care for doing what you do.
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October 2023 by Chris August
My friend's dog was spayed here, and aside from a bait and switch upcharge that they pulled after the surgery regarding the e-collar, their actual services were fine.However, when my car broke down on Grand Street in front of the clinic, I was harassed by two different employees (Betty and the manager Faylita) who ignored me when I told them that my car would not start, accused me of intentionally blocking their lot (which I wasn't), threatened to have me towed at my own cost, and harassed me for roughly an hour. Their lack of customer service is NOT worth seeking their services.
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August 2023 by Isaac Shim
Dr.Yoon was very knowledgeable and reasonable. He gave me multiple ideal options considering my pet’s age and my financial situation. Very impressive.
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August 2023 by Wendy Breen
Betty at Gentle Care is one of the sweetest caring people. She helped me take care of my dog and cats. I highly recommend coming to this place with your pets. And the Veterinarian is amazing as well.
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July 2023 by John Ong
I could not say enough good things about this place! My dog is very fearful and anxious around new people, but especially around the vet. I let the staff at Gentle Care Veterinary Hospital know this and they were more than understanding and accommodating. I brought my dog here for his annual check up and vaccinations and they gave me a prescription for anti-anxiety medications to make our appointment easier. I would like to thank Dr. Vaynberg, Taralyn, Anahi, and Jonah for making our visit go as smoothly as possible, and I'm extremely grateful for the effort they went through to make sure we received the best possible care for my dog. I 100% recommend this place to anyone looking for a Veterinary Hospital in the bay area!
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June 2023 by Jose Baltazar-Rafael
Very friendly and professional staff. The only iffy thing is that they see your pets by appointment only. I was lucky enough to have them see my dog promptly.
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March 2023 by Samorn Khemsouvanh
Took my German shepherd, she was very sick and not eating. The Veterinarian advised lab and ultrasound. We agree to move forward with labs and ultrasound. The Vet told us that it may be cancer in liver or bone marrow but will call us next day when they have the ultrasound person to read the pic. No call until we called them a couple hours before they close, because we were hoping they would call us. We had to call them twice, the vet finally called back to advise they don’t know, but they sure took all the money we paid for tests. They offer no solution no answer no plan. Heartbreaking
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March 2023 by John Trautman
I am a very hard person to please because l think l know more than l probably do ! The entire staff from the 3 Vets down are top notch in every way. I will make it real easy for you guys and sum it up in 1 sentence that l am sure you will understand . IF I WERE A CAT OR A DOG OR ANY OTHER SPECIES THAT THE BIG GUY UPSTAIRS CREATED., I WOULD MAKE SURE MY OWNERS ONLYTOOK ME HERE."5" STARS REALLY ISN'T ENOUGHLATER--JOHN--e
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March 2023 by Missy M.
I recently brought my kitten here to get fixed. I had a great experience from scheduling the appointment to when I came and picked my kitty up. He did so well after the procedure. Very happy with the customer service here and the care they showed my cat.
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March 2023 by Adrienne Singh
Just want to express my utmost gratitude to this company. I am so thankful we finally switched to this vet after a very traumatic vet experience at a different vet nearby, for my one pup. We had a vaccine appointment today for my fear reactive pup. The entire team from the front desk, to the doctor, to the vet techs were amazing through it all. It takes a lot of patience and empathy to help a reactive dog during a vet visit. They carefully had a plan for my girl moving forward and for future vet visits on how best to approach the situation. I want to also emphasize they all were very accommodating to when I asked them not to reach for pets/acknowledge my pup as it’s the best way for her to warm up to staff. You can tell this vet practice is very well run and professional. The facility is well maintained and clean. They all did awesome and I trust them to care for my pup in the future. Thank you from the bottom of my heart ❤️
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March 2023 by Teresita Koh
This is the best veterinary I have taken my cat. They have taken care of my cat really well. The receptionists are very kind and will answer any questions you have. The costs are fine :)
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February 2023 by Adrienne D.
Just want to express my utmost gratitude to this company. I am so thankful we finally switched to this vet after a very traumatic vet experience at a different vet nearby, for my one pup. We had a vaccine appointment today for my fear reactive pup. The entire team from the front desk, to the doctor, to the vet techs were amazing through it all. It takes a lot of patience and empathy to help a reactive dog during a vet visit. They carefully had a plan for my girl moving forward and for future vet visits on how best to approach the situation. I want to also emphasize they all were very accommodating to when I asked them not to reach for pets/acknowledge my pup as it's the best way for her to warm up to staff. You can tell this vet practice is very well run and professional. They all did awesome and I trust them to care for my pup in the future. Thank you from the bottom of my heart
