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September 2024 by Aaron Patel
Very good service and friendly workers who are also willing to help me
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September 2024 by Rychards Balarezo
great environment, quality equipment, and top tier staff.
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September 2024 by Bareen Husain Naqvi
If you’re someone considering this gym, do give this review a Read.
Hygienic gym. Sort of Reasonable prices if you know you’d stay committed. Trainers at the gym are sometimes approachable, well honestly I didn’t have any problem.
Cons BIGGGGEST: it’s utterly complicated to cancel membership with them. If you read other people that have given them a star you’d see all of them have 1 issue in common that is CANCELLATION OF MEMBERSHIP. Once you’ve enrolled, you’re TRAPPED.
Let me explain it.
I had to go back to India due to personal reason n also my grandfather wasn’t well. I tried earlier to cancel my personal trainer and membership, but they told me just to pause it and I won’t get charged for anything. When I called today 9/4/2024 they informed me that the membership was canceled not the personal trainer when in fact I did inform my trainer prior that I can’t continue the sessions because I’m been stuck with things. But still, I’m pretty satisfied with my personal trainer. He was really cooperative and understanding. But, what’s so off is that when they signed me up for the gym they told me you have to make it to the 1st 3 months sessions and then it’s upto you to go further with the PT or not. I don’t understand if I’m not taking those sessions why should I pay $40 per 30 minutes. You can have a fee for cancelling it abruptly but no you charge people for 30 mins without them attending $40. I’m very angry let’s be honest. The manager in charge that day told me repeatedly that it was my fault and that I knew I was moving to India so I should have canceled it sooner. I am sorry my grandfather wasn’t well and I did not know in advance. This fitness center made me feel so stupid and unwelcome when I wanted to cancel. This is no customer service when a customer isn’t going to make it to the sessions why should they pay for 4 weeks $40 each.
I would recommend you to please be mindful with everything before signing up because they wouldn’t brief you well and make you accountable for everything. Also, be a little nice as you cancel someone’s membership just as nice you were signing them up.
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September 2024 by Saw
Went in to cancel my membership, told me they had cancelled it already but have been getting charged unknowingly until I checked my bank account. Called them about it but the manager blamed me as if it was my fault that I didn’t check my bank account and I didn’t call sooner when they should’ve done the job right in the first place.
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August 2024 by Pearl Singh
Poor customer service, Poor leadership and extremely unprofessional. While going to gym, I do not expect much interaction with employees. But for the reason that I had to interact with employees was because I took 3 day pass after my husband convinced me to do so.
Pablo the manager was extremely rude while he overheard my conversation with my husband on phone where I was saying that they did mistake and didn't register me for 3 day pass and he thinks that this is the best location for me. I was planning to buy lifetime membership at this location. Shame on Manager who says we do not want customers or membership from people.
I understand this is franchise business but someone who cares about this business should take corrective action before it reflects on your numbers.
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July 2024 by Lauren Weekly-Wilson
I love the Zumba and Pilates classes. I would recommend this gym to anyone :)
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July 2024 by Mariloopsss
Been coming to this gym for years, everyone is super friendly and make you feel welcome 10/10 recommend! :)
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July 2024 by Yesenia Santiago
Very nice trainers! always clean and helpful :) been here for almost a year! Highly recommend
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July 2024 by Christian Rojas
Friendly staff! Creat work culture! Love coming in every morning
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July 2024 by Lalitoes -
Really friendly staff and great gym equipment.
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July 2024 by Nino Gama
Amazing experience at this gym. Definitely recommend coming here. One of the cleanest gyms
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July 2024 by Sahil U
Clean, spacious facility with a good amount of equipment and friendly staff
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July 2024 by Sidarth Shahri
This is a good local gym. It’s accessible to those who live nearby and it has all the basic equipment you might need for a pretty low price.
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July 2024 by Jacob “TheWolfTerminator” Watts tribe
W gym fr!! ❌?
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July 2024 by Karanjit Singh
I like their fitness trainers, my trainer is very helpful and he is nice. I had no problems with the gym and the vibe is nice
